What is a CSU?

CSU stands for Customer Service Representative, a professional who interacts with customers to handle complaints, process orders, and provide information about an organization’s products and services. They play a critical role in ensuring customer satisfaction by resolving issues efficiently and courteously. CSUs typically work in call centers, retail stores, or offices, using phone, email, chat, or in-person communication to assist customers. Their responsibilities may also include updating customer records, escalating unresolved issues, and maintaining a positive company image.