What is a customer success manager in software?

A CSM in software typically refers to a Customer Success Manager who works in the software industry. Their primary role is to ensure that customers achieve their desired outcomes while using a company’s software products. CSMs act as a bridge between the client and the software provider, offering support, training, and guidance to maximize product value and foster long-term relationships. They also help with onboarding, resolve issues, and may provide feedback to product teams for improvements.