ZipRecruiter

Log In

1

Csm Software Jobs (NOW HIRING)

Accelerate HC

Enterprise CSM

Manhattan, NY · On-site

About Our Client Our client is building software for a complex, operationally intensive customer ... As a CSM, you will inherit customers once implementation is complete and take responsibility for ...

AccelerateHC

Enterprise CSM

New York, NY · On-site

About Our Client Our client is building software for a complex, operationally intensive customer ... As a CSM, you will inherit customers once implementation is complete and take responsibility for ...

Pop-UP Talent

Customer Success Manager, CSM

Raleigh, NC · On-site

$110K - $130K/yr

The CSM acts as a steward, advocate, and thought partner, ensuring every customer's journey is ... We are a leader in enterprise software and managed services. We're building something special-a ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

The CSM acts as a steward, advocate, and thought partner, ensuring every customer's journey is ... We are a leader in enterprise software and managed services. We're building something special--a ...

Spectralink

VP - Global Customer Success

Louisville, CO · On-site

Strong analytical orientation with hands-on experience using CRM, CSM software, and analytics tools to measure outcomes. * Demonstrated ability to partner across Product Management, Sales, Marketing ...

CSM

Benefits Administrator

Minneapolis, MN · On-site

$65K - $90K/yr

... software including third party benefits and COBRA administrators. Terminate employee benefit ... Coordinate any CSM wellness initiatives, organize wellness focused events and create content for ...

NextDeavor Inc.

Scaled, Digital Experience CSM

San Jose, CA · Remote

$24.85 - $31.06/hr

Scaled, Digital Experience CSM Full-time Remote You'll be joining Adobe on a contract opportunity ... Deep knowledge of digital marketing/digital media software, especially Experience Manager (AEM) and ...

EPS Corporation

Senior Software Engineer

Panama City, FL

$109K - $144K/yr

Certified Software Development Professional (CSDP/CSEP) - IEEE Certified Secure Software Lifecycle Professional (CSSLP) Certified ScrumMaster (CSM) Required Experience Minimum of 8 years of ...

CSM Corporation

Benefits Administrator

Minneapolis, MN

$65K - $90K/yr

... software including third party benefits and COBRA administrators. Terminate employee benefit ... Coordinate any CSM wellness initiatives, organize wellness focused events and create content for ...

next page

Showing results 1-20

All JobsCsm Software Jobs

Csm Software information

See salary details

$76.5K

$104K

$128.5K

How much do csm software jobs pay per year?

As of Aug 24, 2026, the average yearly pay for csm software in the United States is $104,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $122,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in software?

A CSM in software typically refers to a Customer Success Manager who works in the software industry. Their primary role is to ensure that customers achieve their desired outcomes while using a company’s software products. CSMs act as a bridge between the client and the software provider, offering support, training, and guidance to maximize product value and foster long-term relationships. They also help with onboarding, resolve issues, and may provide feedback to product teams for improvements.

How does a customer success manager in software typically collaborate with product and engineering teams?

Customer Success Managers in the software industry often serve as a bridge between clients and internal teams. They regularly share customer feedback, feature requests, and pain points with product and engineering departments to help shape improvements and prioritize development work. CSMs participate in cross-functional meetings, advocate for customer needs, and help ensure new releases align with user expectations. This collaboration is essential for delivering a positive customer experience and driving product adoption.

What are the key skills and qualifications needed to thrive as a customer success manager in software, and why are they important?

To thrive as a Customer Success Manager (CSM) in software, you need a solid understanding of SaaS products, customer lifecycle management, and often a bachelor's degree in business or related fields. Familiarity with CRM systems (like Salesforce), customer success platforms (such as Gainsight or Totango), and data analysis tools is typically required. Exceptional communication, problem-solving, and relationship-building skills help CSMs proactively engage clients and address their needs. These competencies ensure customer satisfaction, drive product adoption, and support retention and growth in a competitive software market.

What is the difference between Csm Software vs Customer Success Manager?

AspectCsm SoftwareCustomer Success Manager
CredentialsTypically no formal credentials required, but familiarity with customer success tools is preferredBachelor's degree often required; certifications like CSMP are advantageous
Work EnvironmentSoftware platforms, CRM systems, remote or office settingsClient-facing, office or remote, collaborative teams
Industry UsageUsed across SaaS and tech companies for managing customer relationshipsCommon in SaaS, tech, and service industries for customer retention
Search & ComparisonOften compared for tools and software solutionsCompared for roles and responsibilities in customer success

While Csm Software refers to tools that assist customer success teams, a Customer Success Manager is a professional who manages customer relationships. Both are integral to customer retention strategies in SaaS and tech industries, but they serve different functions—one is a role, the other a software solution.

Is a customer success manager software a good job?

A customer success manager (CSM) role involves maintaining client relationships, ensuring product adoption, and reducing churn, often requiring strong communication and problem-solving skills. It is considered a stable and growing career in the tech industry, with opportunities for advancement and specialization. Success in this role often depends on industry knowledge, certifications, and experience with customer management tools like CRM software.
More about Csm Software jobs

What job categories do people searching Csm Software jobs look for?

The top searched job categories for Csm Software jobs are:

Csm Software jobs near you
Infographic showing various Csm Software job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $104,000 per year, or $50 per hour.

IT Security Program Manager - CSM, A-CSM

Rootshell Enterprise Technologies, Inc.

San Francisco, CA • On-site

Full-time

Re-posted 22 days ago

Job description

Hello All,
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking IT Security Program Manager - CSM, A-CSMfor one of our client, Please share your resume with current location & full contact info
Role:IT Security Program Manager - CSM, A-CSM
Location:San Francisco, California - Onsite
Job Description:
  • 8+ years of project/program management experience in a cloud/SaaS environment
  • 3+ years experience with delivering security and compliance initiatives within BT and Security organization preferred; Expertise with vendor management & negotiations, network and infrastructure, vulnerability management, compliance documentation, and program management support for Security products such as Palo Alto Networks, Z-Scaler, Infoblox, Splunk, AWS, PAN, JAMF, CrowdStrike and VMware Workspace one.
  • 2+ years working with agile framework and scrum practices
  • Demonstrated ability in communicating and presenting to all levels of an organization
  • Proven experience working hand-in-hand with business systems' technical owners, configuration administrators, software engineers, configuration administrators, quality and test engineers and/or business process owners.
  • Knowledge of Security frameworks such as NIST, PCI, Sarbanes-Oxley and GDPR.
  • Experience in building Zero Trust environments and delivering complex endpoint security projects.
  • Knowledge and demonstrated ability in working with project management and collaboration Tools (Jira and Confluence, Google Suite, Smartsheet, Asana, Slack, Zoom, Miro, Coupa, etc)
  • Self-starter; able to work well in an ambiguous and constantly changing, fast paced environment.

Education:
  • Bachelor of Science in CS, MIS, related technical degree, or equivalent work experience with a minimum of 2 years of technical work experience
  • Graduate coursework a plus
  • PMP & Scrum certification desirable (CSM, A-CSM, etc)
  • Security Certifications (CISM, CISSP, CCSP, CRCM, SOC 2, NIST, or ISO 27001 desirable)

Regards,
Naveen
Naveen@rootshellinc.com

Apply