What is a computer user support journeyman?

Computer User Support Journeymen are IT professionals who assist users with hardware, software, and network issues, typically within an organization. They hold a mid-level position, indicating proficiency beyond entry-level, and are responsible for troubleshooting problems, installing or upgrading systems, and providing technical guidance to users. They may also help train junior staff and document solutions for recurring issues. Their goal is to ensure smooth and efficient use of IT resources across the company.