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Computer User Support Journeyman Jobs (NOW HIRING)

ManTech

Computer User Support Specialist

Eglin, FL · On-site

The Computer User Support Specialist's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract. Responsibilities include, but are not ...

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Computer User Support Journeyman information

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$47K

$74.8K

$110K

How much do computer user support journeyman jobs pay per year?

As of Sep 14, 2026, the average yearly pay for computer user support journeyman in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What is a computer user support journeyman?

Computer User Support Journeymen are IT professionals who assist users with hardware, software, and network issues, typically within an organization. They hold a mid-level position, indicating proficiency beyond entry-level, and are responsible for troubleshooting problems, installing or upgrading systems, and providing technical guidance to users. They may also help train junior staff and document solutions for recurring issues. Their goal is to ensure smooth and efficient use of IT resources across the company.

What are the key skills and qualifications needed to thrive as a computer user support journeyman?

To thrive as a Computer User Support Journeyman, you need solid knowledge of computer hardware, software troubleshooting, and a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP) is highly valuable. Excellent problem-solving, patience, and clear communication skills help you effectively assist end users and resolve technical issues. These capabilities are essential for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by computer user support journeymen, and how can they effectively address them?

Computer User Support Journeymen often encounter challenges such as troubleshooting complex technical issues, managing multiple support requests simultaneously, and adapting to rapidly changing technology. To address these, it's important to stay organized, communicate clearly with users, and continuously update technical knowledge through training and certifications. Collaborating closely with other IT team members and documenting solutions also helps improve efficiency and ensures consistent support for end-users.

What are popular job titles related to Computer User Support Journeyman jobs?

For Computer User Support Journeyman jobs, the most frequently searched job titles are:

Computer User Support Specialist - Journeyman- Secret Cleared

San Diego, CA • On-site

Perrygo Consulting Group
IT Services • 11 - 50 employees
Learn more about Perrygo Consulting Groupexternal

$62K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Job Openings >> Computer User Support Specialist - Journeyman- Secret Cleared
Computer User Support Specialist - Journeyman- Secret Cleared
Summary
Title: Computer User Support Specialist - Journeyman- Secret Cleared ID: 00593-CA Location: San Diego, CA Salary Range: $62,500-$85,000
More about this job >
Description

Perrygo is a small, rapidly growing company; we are passionate about our employees as well as supporting our customers and their mission. We are excited for the opportunity to bring aboard highly motivated and energetic individuals to join our teams. Currently, we are seeking a Computer User Support Specialist - Journeyman- Secret Cleared. This role supports a Navy customer in San Diego, CA.


Job Description and Responsibilities: Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

- Provide Tier 1 and Tier 2 user support for software and hardware issues.
- Troubleshoot and resolve network, application, and system access problems.
- Install and configure hardware, printers, and authorized software.
- Support account management, password resets, and permissions.

Basic Requirements: 6+ years of IT support experience in enterprise environments
DoD 8570 IAT Level I Certification (A+ CE or equivalent) preferred.

Preferred Skills and Experience: Knowledge of Windows 10/11, Microsoft 365, and Active Directory

Education Requirements: Bachelors Degree in Information Technology or related field

Security Clearance:  Secret (must be a US Citizen)

Telework and Travel: On-site. <5% Travel

Contract: This position is pending a contract award. 
 

Perrygo Consulting Group, LLC is an Equal Opportunity Employer, for all individuals, including protected veterans and those with disabilities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability, or veteran status.

Perrygo Consulting Group, LLC participates in E-Verify.

If being a part of a small, growing company while having the opportunity to work on exciting projects with challenging tasks excites you - then please apply today!

Compensation Package - We offer an excellent compensation package with competitive salaries and meaningful benefits, including:

  • Paid Time Off (PTO)/Sick Leave
  • 11 Paid Holidays
  • Flexible Work Schedules (offering a healthy work-life balance whenever possible)
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision
  • LTD/STD, AD&D, and Life-Employer Paid
  • Supplemental Life and Accident options
  • Health Savings Account (HSA) with employer contribution
  • 401K Plan with employer Safe Harbor contribution
  • Profit Sharing Plan
Apply Now
 
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