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$47K

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How much do computer user support journeyman jobs pay per year?

As of Sep 14, 2026, the average yearly pay for computer user support journeyman in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What is a computer user support journeyman?

Computer User Support Journeymen are IT professionals who assist users with hardware, software, and network issues, typically within an organization. They hold a mid-level position, indicating proficiency beyond entry-level, and are responsible for troubleshooting problems, installing or upgrading systems, and providing technical guidance to users. They may also help train junior staff and document solutions for recurring issues. Their goal is to ensure smooth and efficient use of IT resources across the company.

What are the key skills and qualifications needed to thrive as a computer user support journeyman?

To thrive as a Computer User Support Journeyman, you need solid knowledge of computer hardware, software troubleshooting, and a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP) is highly valuable. Excellent problem-solving, patience, and clear communication skills help you effectively assist end users and resolve technical issues. These capabilities are essential for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by computer user support journeymen, and how can they effectively address them?

Computer User Support Journeymen often encounter challenges such as troubleshooting complex technical issues, managing multiple support requests simultaneously, and adapting to rapidly changing technology. To address these, it's important to stay organized, communicate clearly with users, and continuously update technical knowledge through training and certifications. Collaborating closely with other IT team members and documenting solutions also helps improve efficiency and ensures consistent support for end-users.

What are popular job titles related to Computer User Support Journeyman jobs?

For Computer User Support Journeyman jobs, the most frequently searched job titles are:

Computer User Support Specialist

Scott Air Force Base, IL

SAIC
IT Services • 10K+ employees
Learn more about SAICexternal

$40K - $80K/yr

Full-time

Re-posted 7 days ago

SAIC rating

7.7

Company rating: 7.7 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

Job description

Job ID: 2614438

Location: Scott Afb, IL, US

Date Posted: 2026-07-09

Category: Information Technology

Subcategory: IT Systems Engineer

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE


Description

The National Security Customer Group of SAIC is seeking a Computer User Support Specialist to support an IT support effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.  The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will assist the as the primary point of contact for users experiencing a service disruption or requesting a service and/or a service change. They will document and facilitate service requests and restore normal service to the user IAW priority level response times.

  • Provides Tier 1 & 2 deskside end-user support with strong interaction skills
  • Troubleshoot hardware and software issues, image Windows 11 OS, deploy equipment, and perform asset management
  • Perform IMAC (Install, Move, Add, Change) procedures and equipment lifecycle refresh activities.
  • Utilize ServiceNow for updating the IT service management system of record, documenting problem resolution, tracking progress, and ensuring SLA compliance. Update the status of service requests within the IT service management system
  • Experience supporting Active Directory, MS Office Suite, VPN, SCCM, VTC, MS Teams
  • Escalates complex problems to upper-level engineers
  • Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, voice systems, integration, and domain administration
  • Escalation point for Junior and Mid-level desk side engineers
  • Ability to act independently in a high visibility customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues
  • Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers

This position is for Monday through Friday, normal business hours.  However, employee may be required to provide after-hours and weekend support during planned or emergency events. 

Qualifications

  • Bachelor's Degree & ten or more years of experience
  • DoD Secret clearance
  • Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP
  • Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR Operating System (e.g., Microsoft, Linux, Solaris, etc.)
  • Experience researching and writing documentation and examples for technical personnel
  • Experience with MS Office to include Word, PowerPoint, Visio and Project
  • Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment
  • Strong oral and written communication skills across all levels
  • Self- starter and problem solver
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility

Desired Qualifications

  • DoD TS/SCI clearance
  • ITIL V4 Foundations certification

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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