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Computer User Support Journeyman Jobs (NOW HIRING)

Mano Lani

SME Computer User Support Specialist

$92K - $113K/yr

SME Computer User Support Specialist Location: Remote Mano Lani LLC is seeking an experienced Computer User Support Specialist to provide advanced technical support for GIS applications, business ...

SAIC

IL · On-site

$40K - $80K/yr

Description The National Security Customer Group of SAIC is seeking a Computer User Support Specialist to support an IT support effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.

Mano Lani

SME Computer User Support Specialist

$92K - $113K/yr

SME Computer User Support Specialist Location: Remote Mano Lani LLC is seeking an experienced Computer User Support Specialist to provide advanced technical support for GIS applications, business ...

ASM Research

Computer User Support Specialist

Associate's degree in IT, Computer Science, or a related field, or equivalent relevant work experience. * Approximately 5-8 years of experience providing advanced end-user support in enterprise or ...

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How much do computer user support journeyman jobs pay per year?

As of Sep 14, 2026, the average yearly pay for computer user support journeyman in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What is a computer user support journeyman?

Computer User Support Journeymen are IT professionals who assist users with hardware, software, and network issues, typically within an organization. They hold a mid-level position, indicating proficiency beyond entry-level, and are responsible for troubleshooting problems, installing or upgrading systems, and providing technical guidance to users. They may also help train junior staff and document solutions for recurring issues. Their goal is to ensure smooth and efficient use of IT resources across the company.

What are the key skills and qualifications needed to thrive as a computer user support journeyman?

To thrive as a Computer User Support Journeyman, you need solid knowledge of computer hardware, software troubleshooting, and a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP) is highly valuable. Excellent problem-solving, patience, and clear communication skills help you effectively assist end users and resolve technical issues. These capabilities are essential for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by computer user support journeymen, and how can they effectively address them?

Computer User Support Journeymen often encounter challenges such as troubleshooting complex technical issues, managing multiple support requests simultaneously, and adapting to rapidly changing technology. To address these, it's important to stay organized, communicate clearly with users, and continuously update technical knowledge through training and certifications. Collaborating closely with other IT team members and documenting solutions also helps improve efficiency and ensures consistent support for end-users.

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For Computer User Support Journeyman jobs, the most frequently searched job titles are:

SME Computer User Support Specialist

Remote

Mano Lani
See more jobs at Mano Laniexternal

$92K - $113K/yr

Full-time

Retirement, PTO

Posted 7 days ago

Job description

Overview
Job Title: SME Computer User Support Specialist
Location: Remote
Mano Lani LLC is seeking an experienced Computer User Support Specialist to provide advanced technical support for GIS applications, business systems, and related technology. This position will serve as a senior resource for troubleshooting complex user issues, coordinating technical activities, and helping project teams successfully implement and support technology solutions.
The ideal candidate combines strong technical knowledge with excellent customer service and the ability to communicate effectively with both technical and non-technical users.
Key Responsibilities:
• Provide advanced technical support for GIS applications, databases, and related systems.
• Troubleshoot software, configuration, access, data, and user issues.
• Provide technical guidance to users and project team members.
• Coordinate technical activities and help ensure project requirements are completed on schedule.
• Assist with software upgrades, system changes, and application implementations.
• Develop user guides, troubleshooting procedures, and technical documentation.
• Work with system administrators, developers, analysts, and client stakeholders to resolve issues.
• Provide guidance and mentoring to other support personnel as needed.
Requirements
Required Qualifications
• Bachelor's of Science degree in Information Technology, Computer Science, GIS, Information Systems, or a related field.
• Significant experience providing technical or application support.• Strong troubleshooting and problem-solving skills.
• Experience supporting GIS or other enterprise applications.• Strong communication and customer service skills.
• Ability to meet applicable client access requirements.
Preferred Qualifications
• Advanced experience with Esri ArcGIS applications.
• Experience supporting GIS databases or enterprise GIS environments.
• Previous experience serving as a technical lead or subject matter expert.
• Experience developing technical documentation and user procedures.
• Experience working with government or large enterprise customers.
Benefits:
Mano Lani LLC offers a comprehensive benefits package including a liberal vacation plan, a matching retirement program, and competitive salaries commensurate with skills and experience. For more information about our organization, please visit our web site at www.manolani.com.
Physical Requirements:
Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required. Possible lifting up to 25 lbs.
Please note: Mano Lani LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.
Mano Lani LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary Range
USD $92,000.00 - USD $113,000.00 /Yr.
Posted Salary Range
USD $92,000.00 - USD $113,000.00 /Yr.

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