What does an accounts receivable collections associate do?

An Accounts Receivable Collections Associate is responsible for managing and collecting payments owed to a company by its customers. They monitor outstanding invoices, contact customers to resolve overdue accounts, and arrange payment plans if necessary. Their role is essential in ensuring the company's cash flow remains healthy by minimizing overdue balances and reducing bad debt. They also maintain accurate records of collection activities and may work closely with other departments such as sales and customer service.