... Subway's global network. This role leads a 75+ person Help Desk team (Own the Help Desk team and ... Collaborate with Engineering, Product, Infrastructure, and Platform teams to ensure scalable ...
36 Subway Network Engineer Jobs Hiring Near You
... Subway's global network. This role leads a 75+ person Help Desk team (Own the Help Desk team and ... Collaborate with Engineering, Product, Infrastructure, and Platform teams to ensure scalable ...
... Subway's global network. This role leads a 75+ person Help Desk team (Own the Help Desk team and ... Collaborate with Engineering, Product, Infrastructure, and Platform teams to ensure scalable ...
... Subway's global network. This role leads a 75+ person Help Desk team (Own the Help Desk team and ... Collaborate with Engineering, Product, Infrastructure, and Platform teams to ensure scalable ...
... Subway's global network. This role leads a 75+ person Help Desk team (Own the Help Desk team and ... Collaborate with Engineering, Product, Infrastructure, and Platform teams to ensure scalable ...
... Subway's global network. This role leads a 75+ person Help Desk team (Own the Help Desk team and ... Collaborate with Engineering, Product, Infrastructure, and Platform teams to ensure scalable ...
Manager, Product Design
Miami, FL · On-site
$138K - $172K/yr
We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees ... About the Role We're building the central command center for our franchisee network. As Manager ...
Manager, Product Design
Miami, FL · On-site
$138K - $172K/yr
We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees ... About the Role We're building the central command center for our franchisee network. As Manager ...
... Subway's global network. This role leads a 75+ person Help Desk team (Own the Help Desk team and ... Collaborate with Engineering, Product, Infrastructure, and Platform teams to ensure scalable ...
... Subway's global network. This role leads a 75+ person Help Desk team (Own the Help Desk team and ... Collaborate with Engineering, Product, Infrastructure, and Platform teams to ensure scalable ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
Miami, FL · On-site
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... About the Role We're building the central command center for our franchisee network. As Manager ...
Manager, Product Design
Miami, FL · On-site
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... About the Role We're building the central command center for our franchisee network. As Manager ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
Miami, FL · On-site
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
Miami, FL · On-site
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
Manager, Product Design
$138K - $172K/yr
At Subway, we are not standing still. We are building. This is a business focused on what matters ... The product-design-engineering working model -- you'll define how design integrates into the build ...
SUBWAY Jobs Information
Do workers at Subway get paid breaks?
Sometimes. Only some people get paid breaks.
52% of people say they don’t get paid breaks.
Based on data from 153 people who took the Breakroom Quiz between December 2025 and June 2026.
52% of people say they don’t get paid breaks.
Based on data from 153 people who took the Breakroom Quiz between December 2025 and June 2026.
Does Subway pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
87% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 125 people who took the Breakroom Quiz between March 2026 and June 2026.
87% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 125 people who took the Breakroom Quiz between March 2026 and June 2026.
At Subway, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
54% of people say they have to use vacation days when they’re out sick.
Based on data from 188 people who took the Breakroom Quiz between May 2025 and May 2026.
54% of people say they have to use vacation days when they’re out sick.
Based on data from 188 people who took the Breakroom Quiz between May 2025 and May 2026.
Are part-time workers able to get health insurance from Subway?
Most people who work part-time can't get health insurance.
98% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 208 people who took the Breakroom Quiz between December 2024 and March 2025.
98% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 208 people who took the Breakroom Quiz between December 2024 and March 2025.
Do part-time workers get paid time off at Subway?
Most people who work part-time don’t get paid time off.
89% of people who work part-time say they don’t get paid time off
Based on data from 138 people who took the Breakroom Quiz between December 2025 and June 2026.
89% of people who work part-time say they don’t get paid time off
Based on data from 138 people who took the Breakroom Quiz between December 2025 and June 2026.
Is the health insurance from Subway affordable enough for their workers?
Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 66 people who took the Breakroom Quiz between June 2025 and June 2026.
83% of people say the health insurance costs are okay
Based on data from 66 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people get paid time off at Subway?
Most people don’t get paid time off from work.
73% of people say they don’t get paid time off.
Based on data from 125 people who took the Breakroom Quiz between March 2026 and June 2026.
73% of people say they don’t get paid time off.
Based on data from 125 people who took the Breakroom Quiz between March 2026 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 228 people who took the Breakroom Quiz between December 2025 and June 2026.
- 89% of people with changing schedules find out their shifts one week or less ahead of time.
- 8% of people with changing schedules find out their shifts two weeks ahead of time.
- 2% of people with changing schedules find out their shifts three weeks ahead of time.
- 1% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 228 people who took the Breakroom Quiz between December 2025 and June 2026.
Do workers at Subway worry about hours?
Some people worry about getting enough hours.
55% of people report they worry about getting enough hours.
Based on data from 230 people who took the Breakroom Quiz between December 2025 and June 2026.
55% of people report they worry about getting enough hours.
Based on data from 230 people who took the Breakroom Quiz between December 2025 and June 2026.
Do Subway workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
39% report that they don’t have enough control over which shifts they work.
Based on data from 199 people who took the Breakroom Quiz between December 2025 and June 2026.
39% report that they don’t have enough control over which shifts they work.
Based on data from 199 people who took the Breakroom Quiz between December 2025 and June 2026.
How easy is it for Subway workers to change shifts?
Some people find it hard to change shifts.
51% of people report that it’s hard to change shifts if they need to.
Based on data from 173 people who took the Breakroom Quiz between December 2025 and June 2026.
51% of people report that it’s hard to change shifts if they need to.
Based on data from 173 people who took the Breakroom Quiz between December 2025 and June 2026.
How easy is it to get time off at Subway?
Some people find it hard to get time off.
58% of people report it’s hard to get time off.
Based on data from 250 people who took the Breakroom Quiz between December 2025 and June 2026.
58% of people report it’s hard to get time off.
Based on data from 250 people who took the Breakroom Quiz between December 2025 and June 2026.
Do Subway managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
39% of people say their manager changes their shift schedule at the last minute.
Based on data from 214 people who took the Breakroom Quiz between December 2025 and June 2026.
39% of people say their manager changes their shift schedule at the last minute.
Based on data from 214 people who took the Breakroom Quiz between December 2025 and June 2026.
Do jobs at Subway spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
34% of people report that their job takes up time that they don’t get paid for.
Based on data from 219 people who took the Breakroom Quiz between December 2025 and June 2026.
34% of people report that their job takes up time that they don’t get paid for.
Based on data from 219 people who took the Breakroom Quiz between December 2025 and June 2026.
How easy is it to take sick days at Subway?
Some people find it hard to take sick days.
58% of people report that it’s hard to take time off if they are sick.
Based on data from 284 people who took the Breakroom Quiz between December 2025 and June 2026.
58% of people report that it’s hard to take time off if they are sick.
Based on data from 284 people who took the Breakroom Quiz between December 2025 and June 2026.
Is a Subway job good for students?
Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 96 people who took the Breakroom Quiz between December 2025 and May 2026.
83% of students report this is a good place to work if you’re studying.
Based on data from 96 people who took the Breakroom Quiz between December 2025 and May 2026.
Is working at Subway good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 68 people who took the Breakroom Quiz between December 2025 and May 2026.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 68 people who took the Breakroom Quiz between December 2025 and May 2026.
Do people at Subway feel treated with respect by their managers?
Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 283 people who took the Breakroom Quiz between December 2025 and June 2026.
76% of people say they’re treated with respect by their managers.
Based on data from 283 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people at Subway get to take their breaks without interruption?
Only some people get breaks without interruption.
55% of people report that their breaks get interrupted.
Based on data from 143 people who took the Breakroom Quiz between December 2025 and June 2026.
55% of people report that their breaks get interrupted.
Based on data from 143 people who took the Breakroom Quiz between December 2025 and June 2026.
Is it stressful to work at Subway?
Most people feel stressed out here.
79% of people say they often feel stressed out at work.
Based on data from 127 people who took the Breakroom Quiz between March 2026 and June 2026.
79% of people say they often feel stressed out at work.
Based on data from 127 people who took the Breakroom Quiz between March 2026 and June 2026.
Do people at Subway enjoy their jobs?
Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 257 people who took the Breakroom Quiz between December 2025 and June 2026.
39% of people report they don’t enjoy their job.
Based on data from 257 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people at Subway recommend working with their team?
Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 135 people who took the Breakroom Quiz between March 2026 and June 2026.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 135 people who took the Breakroom Quiz between March 2026 and June 2026.
Do people get enough training when they start at Subway?
Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 126 people who took the Breakroom Quiz between March 2026 and June 2026.
40% of people report they didn’t get enough training when they started working here.
Based on data from 126 people who took the Breakroom Quiz between March 2026 and June 2026.
Do people get support to advance at Subway?
Only some people are given support to advance their career here.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 284 people who took the Breakroom Quiz between December 2025 and June 2026.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 284 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people think Subway’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
66% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 121 people who took the Breakroom Quiz between March 2026 and June 2026.
66% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 121 people who took the Breakroom Quiz between March 2026 and June 2026.
Do workers feel well informed about how Subway is doing?
Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 297 people who took the Breakroom Quiz between December 2025 and June 2026.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 297 people who took the Breakroom Quiz between December 2025 and June 2026.
What other companies are hiring for Network Engineer jobs?
What are the most popular jobs at Subway?
What are the most popular categories at Subway?
Other
Medical, Life, Retirement
Posted 22 days ago
Subway rating
4.5
Based on 1,998 frontline employees who took The Breakroom Quiz
88th of 103 rated fast food restaurants
Job description
Director, Franchise & Restaurant Technology
Ready to build what’s next with one of the world’s most iconic brands?
Why Join Subway?
At Subway, we are not standing still. We are building.
This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact.
You will not just do the work. You will shape it.
We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world.
If you bring energy, accountability and a bias for action, you will fit right in.
We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day.
This is your chance to be part of what’s next.
About the Role:
The Director, Franchise & Restaurant Technology owns the end-to-end technology experience for franchisees and restaurant operators—including strategy, delivery, support, and continuous innovation of franchise technology—across Subway’s global network. This role leads a 75+ person Help Desk team (Own the Help Desk team and experience for the business-to-business support of franchisees). Must have current or previous exp managing call center/helpdesk/contact center/etc. This role represents Franchise & Restaurant Technology to executive stakeholders, franchisees, restaurant operators, and vendors. The Director is a senior technology leader who combines deep operational knowledge with a forward-looking approach to AI and automation. This role is expected to actively drive the adoption of AI-powered tools, intelligent workflows, and data-driven operations to improve franchisee satisfaction, reduce manual effort, and enable scalable, high-quality technology delivery across one of the world’s largest franchise networks.
Responsibilities include but not limited to:
Lead
- This role leads a 75+ person Help Desk team. Absolute MUST have exp with managing call center, contact center, helpdesk, etc.
- Own end-to-end delivery of restaurant and franchise technology initiatives from planning through launch and continuous optimization
- Lead, develop, and retain a high-performing team of managers, platform leads, and senior individual contributors
- Build a culture of accountability, innovation, and customer-centric thinking — with AI and automation fluency as a core team capability
- Set clear expectations, delivery standards, performance goals, and development plans
- Build trusted relationships across a complex, matrixed organization to influence without authority and drive alignment
- Oversee hiring, onboarding, and organizational development across the franchise and restaurant technology team
Plan
- Own the multi-year technology roadmap for franchise- and restaurant-facing platforms, systems, and capabilities
- Prioritize initiatives based on operational impact, franchise feedback, ROI, and enterprise readiness
- Own vendor strategy and executive relationships for franchise and restaurant technology platforms, POS systems, and third-party solutions
- Navigate cross-team dependencies, delivery risks, and escalation paths with rigor and urgency
- Incorporate franchisee and restaurant feedback into product planning, platform prioritization, and continuous improvement cycles
- Lead platform evaluation, technical due diligence, and vendor performance management
- Manage budgets, forecasting, and cost optimization across the franchise and restaurant technology portfolio
- Represent franchise and restaurant technology needs in enterprise planning, architecture governance, and AI strategy forums
- Communicate complex technical and operational decisions into clear, actionable narratives that drive decisions at the leadership level
Build
- Own the strategy, administration, and lifecycle management of POS platforms and restaurant technology systems
- Collaborate with Engineering, Product, Infrastructure, and Platform teams to ensure scalable, secure, and highly available solutions
- Ensure solutions align to enterprise architecture, security, and integration standards while addressing the operational realities of a global franchise network
- Balance standardization, scalability, and flexibility across corporate and franchise environments
Innovate
- Embed AI and automation as core strategic pillars — identifying use cases, building the business case, and driving adoption across restaurant and franchise technology
- Establish governance and responsible use frameworks for AI and automation within the franchise and restaurant technology domain
- Champion the use of AI in knowledge management, incident resolution, and support operations — enabling faster resolution, self-service, and proactive issue identification
- Continuously improve support processes, SLAs, and franchise satisfaction metrics through data-driven insights and automation
- Drive adoption of AI-powered tools for franchisee support, operational analytics, predictive maintenance, and intelligent workflow automation
- Evaluate and position AI-enabled vendor capabilities as part of the platform selection and renewal process
- Partner with enterprise AI, data, and engineering teams to build scalable automation pipelines that reduce manual effort and improve service quality
- Track and communicate the business impact of AI and automation investments to senior and executive leadership
Support
- Directly own communication and resolution of high-severity incidents, emerging risks, and significant opportunities to appropriate leadership audiences, including executives
- Partner with training, change management, and communications to drive operational readiness and adoption support for new technology deployments
- Oversee Tier 1 and Tier 2 support operations for restaurant-facing technology, including POS, hardware, and in-store connectivity
- Partner with POS vendors and internal engineering teams to ensure system stability, uptime, and rapid issue resolution
- Prepare and deliver executive-level reporting on platform performance, franchise satisfaction, AI adoption, and strategic initiative progress
- Serve as a thought leader and senior subject-matter expert for restaurant and franchise systems at the enterprise level
- Represent franchise and restaurant technology to senior and executive leadership, franchise leadership, field operations, and restaurant support teams
Qualifications (some examples listed below):
- Education: Bachelor’s degree required in Technology, Engineering, Business, or related field; MBA or advanced degree preferred
- 10–15 years of experience in technology, restaurant systems, product, or operations leadership roles
- 4–6 years of experience leading teams or large cross-functional technology initiatives
- Demonstrated experience deploying or scaling AI and automation capabilities in an operational environment
- Franchise, QSR, retail, or hospitality experience strongly preferred
- Experience operating in multi-unit or franchise environments at scale
- Strong experience leading franchise, restaurant, or field technology functions in complex enterprise environments
- Demonstrated knowledge of AI, machine learning, and intelligent automation — including practical experience deploying AI tools in operational or support contexts
- Proven ability to build and execute technology roadmaps that integrate AI and automation as strategic capabilities
- Hands-on experience with POS systems, restaurant hardware, and in-store technology platforms (QSR, retail, or hospitality experience preferred)
- Ability to influence senior stakeholders and franchise partners and drive alignment across a matrixed organization
- Strong executive communication skills — able to present complex topics clearly and credibly at the leadership level
- Experience managing vendor relationships, platform portfolios, and technology budgets
- Demonstrated people leadership and organizational development experience
- Strong business acumen with a focus on operational impact, scalability, and value realization
- People Management: Yes; Direct Reports include managers, platform leads, and senior individual contributors
- Scope: Franchise- and restaurant-facing technology platforms, AI & automation initiatives, POS operations, and vendor portfolio
- Travel Requirements: Up to 15% (field, franchise, vendor, or cross-functional engagement)
What do we offer?
- Insurance Plans (Medical, Life)
- Pension/401K/RSP (country specific)
- Competitive Bonus
- Mobility Allowance
- Tuition Reimbursement
- Company Holidays
- Volunteering time
- And More...
Compensation: The base pay range for this role is $184,500 - $230,600 annually
Pay within this range will be determined in good faith based on job-related factors, which may include skills, experience, education/training, location, and internal equity.