Join Staples to Lead the Evolution of Enterprise Observability Our Enterprise Technology team is at ... Proven experience with log analytics platforms (e.g., Splunk, Elastic), including data ingestion ...
62 Staples Data Jobs Hiring Near You
Join Staples to Lead the Evolution of Enterprise Observability Our Enterprise Technology team is at ... Proven experience with log analytics platforms (e.g., Splunk, Elastic), including data ingestion ...
Program Mgr Paid Search
Framingham, MA · On-site
Staples is business to business. You're what binds us together. Our Growth Marketing team drives performance through data-driven paid search strategies that fuel acquisition and revenue growth across ...
Program Mgr Paid Search
Framingham, MA · On-site
Staples is business to business. You're what binds us together. Our Growth Marketing team drives performance through data-driven paid search strategies that fuel acquisition and revenue growth across ...
Staples Jobs Information
What is it like to work at Staples?
Staples is a company that values teamwork, innovation, and customer satisfaction, fostering a collaborative work environment where employees can grow and develop their skills. As a leading office supply retailer, Staples offers a dynamic work environment with various roles, from sales and customer service to logistics and IT, allowing employees to contribute to the company's mission of helping businesses of all sizes succeed. Working at Staples may appeal to individuals who are passionate about customer service, enjoy working in a fast-paced retail environment, and are looking for opportunities to develop their skills and advance their careers.
What makes Staples an attractive place to work?
Staples is a leading office supply retailer with a long history of innovation and customer service, positioning itself as a trusted partner for businesses and individuals alike. The company offers a dynamic work environment that values collaboration, creativity, and employee growth, with opportunities for professional development and skill-building through training programs and mentorship. By joining Staples, individuals can contribute to the company's mission of helping businesses of all sizes succeed, while also advancing their own careers and making a meaningful impact in the industry.
Do workers at Staples get paid breaks?
Sometimes. Only some people get paid breaks.
65% of people say they don’t get paid breaks.
Based on data from 168 people who took the Breakroom Quiz between September 2025 and September 2026.
65% of people say they don’t get paid breaks.
Based on data from 168 people who took the Breakroom Quiz between September 2025 and September 2026.
Does Staples pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
52% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 174 people who took the Breakroom Quiz between September 2025 and September 2026.
52% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 174 people who took the Breakroom Quiz between September 2025 and September 2026.
At Staples, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
77% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 139 people who took the Breakroom Quiz between September 2025 and September 2026.
77% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 139 people who took the Breakroom Quiz between September 2025 and September 2026.
Are part-time workers able to get health insurance from Staples?
Most people who work part-time can't get health insurance.
76% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 45 people who took the Breakroom Quiz between November 2024 and March 2025.
76% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 45 people who took the Breakroom Quiz between November 2024 and March 2025.
Do part-time workers get paid time off at Staples?
Only some people who work part-time get paid time off.
38% of people who work part-time say they don’t get paid time off
Based on data from 66 people who took the Breakroom Quiz between September 2025 and September 2026.
38% of people who work part-time say they don’t get paid time off
Based on data from 66 people who took the Breakroom Quiz between September 2025 and September 2026.
Is the health insurance from Staples affordable enough for their workers?
Most people say the health insurance costs are okay.
74% of people say the health insurance costs are okay
Based on data from 99 people who took the Breakroom Quiz between August 2025 and August 2026.
74% of people say the health insurance costs are okay
Based on data from 99 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get paid time off at Staples?
Most people get paid time off work.
82% of people say they get paid time off.
Based on data from 65 people who took the Breakroom Quiz between March 2026 and September 2026.
82% of people say they get paid time off.
Based on data from 65 people who took the Breakroom Quiz between March 2026 and September 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 139 people who took the Breakroom Quiz between September 2025 and September 2026.
- 53% of people with changing schedules find out their shifts one week or less ahead of time.
- 39% of people with changing schedules find out their shifts two weeks ahead of time.
- 8% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 139 people who took the Breakroom Quiz between September 2025 and September 2026.
Do workers at Staples worry about hours?
Some people worry about getting enough hours.
47% of people report they worry about getting enough hours.
Based on data from 144 people who took the Breakroom Quiz between September 2025 and September 2026.
47% of people report they worry about getting enough hours.
Based on data from 144 people who took the Breakroom Quiz between September 2025 and September 2026.
Do Staples workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 136 people who took the Breakroom Quiz between September 2025 and September 2026.
42% report that they don’t have enough control over which shifts they work.
Based on data from 136 people who took the Breakroom Quiz between September 2025 and September 2026.
How easy is it for Staples workers to change shifts?
Some people find it hard to change shifts.
49% of people report that it’s hard to change shifts if they need to.
Based on data from 96 people who took the Breakroom Quiz between September 2025 and September 2026.
49% of people report that it’s hard to change shifts if they need to.
Based on data from 96 people who took the Breakroom Quiz between September 2025 and September 2026.
How easy is it to get time off at Staples?
Some people find it hard to get time off.
41% of people report it’s hard to get time off.
Based on data from 153 people who took the Breakroom Quiz between September 2025 and September 2026.
41% of people report it’s hard to get time off.
Based on data from 153 people who took the Breakroom Quiz between September 2025 and September 2026.
Do Staples managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 129 people who took the Breakroom Quiz between September 2025 and September 2026.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 129 people who took the Breakroom Quiz between September 2025 and September 2026.
Do jobs at Staples spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 135 people who took the Breakroom Quiz between September 2025 and September 2026.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 135 people who took the Breakroom Quiz between September 2025 and September 2026.
How easy is it to take sick days at Staples?
Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 163 people who took the Breakroom Quiz between September 2025 and September 2026.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 163 people who took the Breakroom Quiz between September 2025 and September 2026.
Is a Staples job good for students?
Most students say this is a good place to work if you’re studying.
79% of students report this is a good place to work if you’re studying.
Based on data from 38 people who took the Breakroom Quiz between September 2025 and September 2026.
79% of students report this is a good place to work if you’re studying.
Based on data from 38 people who took the Breakroom Quiz between September 2025 and September 2026.
Is working at Staples good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
53% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 32 people who took the Breakroom Quiz between September 2025 and September 2026.
53% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 32 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people at Staples feel treated with respect by their managers?
Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 174 people who took the Breakroom Quiz between September 2025 and September 2026.
73% of people say they’re treated with respect by their managers.
Based on data from 174 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people at Staples get to take their breaks without interruption?
Most people get breaks without interruption.
70% of people report that they get to take their breaks without interruption.
Based on data from 169 people who took the Breakroom Quiz between September 2025 and September 2026.
70% of people report that they get to take their breaks without interruption.
Based on data from 169 people who took the Breakroom Quiz between September 2025 and September 2026.
Is it stressful to work at Staples?
Most people feel stressed here.
85% of people say they often feel stressed at work.
Based on data from 65 people who took the Breakroom Quiz between March 2026 and September 2026.
85% of people say they often feel stressed at work.
Based on data from 65 people who took the Breakroom Quiz between March 2026 and September 2026.
Do people at Staples enjoy their jobs?
Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 151 people who took the Breakroom Quiz between September 2025 and September 2026.
40% of people report they don’t enjoy their job.
Based on data from 151 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people at Staples recommend working with their team?
Only some people recommend working with their team.
61% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 72 people who took the Breakroom Quiz between March 2026 and September 2026.
61% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 72 people who took the Breakroom Quiz between March 2026 and September 2026.
Do people get enough training when they start at Staples?
Some people didn’t get enough training when they started.
55% of people report they didn’t get enough training when they started working here.
Based on data from 64 people who took the Breakroom Quiz between March 2026 and September 2026.
55% of people report they didn’t get enough training when they started working here.
Based on data from 64 people who took the Breakroom Quiz between March 2026 and September 2026.
Do people get support to advance at Staples?
Only some people are given support to advance their career here.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 62 people who took the Breakroom Quiz between March 2026 and September 2026.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 62 people who took the Breakroom Quiz between March 2026 and September 2026.
Do people think Staples’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 64 people who took the Breakroom Quiz between March 2026 and September 2026.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 64 people who took the Breakroom Quiz between March 2026 and September 2026.
Do workers feel well informed about how Staples is doing?
Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 60 people who took the Breakroom Quiz between March 2026 and September 2026.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 60 people who took the Breakroom Quiz between March 2026 and September 2026.
What are the most popular job types at Staples?
What are the most popular jobs at Staples?
What are the most popular categories at Staples?
Senior Software Engineer II-Enterprise Tools Engineering Architect
Framingham, MA • On-site
Full-time
Retirement, PTO
Re-posted 20 days ago
Key responsibilities
Lead the architecture, design, and continuous improvement of enterprise observability platforms focusing on APM, infrastructure monitoring, session replay, and log analytics.
Define and implement scalable, integrated observability solutions that provide end-to-end visibility across applications, infrastructure, and user experience layers.
Partner with cross-functional teams to embed observability best practices into the software development lifecycle and evaluate new technologies for platform enhancement.
Staples rating
5.8
Based on 642 frontline employees who took The Breakroom Quiz
434th of 740 rated retailers
Job description
Software Engineer: Enterprise Tools Engineering Architect - APM, Infrastructure, and Observability Platforms
Work Location: Onsite, Framingham, MA
Staples is business to business. You're what binds us together.
Join Staples to Lead the Evolution of Enterprise Observability
Our Enterprise Technology team is at the forefront of driving reliability, performance, and exceptional user experiences across Staples' business-critical platforms. We partner closely with Engineering, SRE, Product, and Infrastructure teams to deliver integrated observability solutions and ensure the highest standards of operational excellence. As we continue to scale our enterprise systems, we seek innovative leaders ready to champion new technologies and standardize best-in-class practices across our organization.
Role Summary:
The Enterprise Tools Engineering Architect will lead the team and is lead for the architecture, design, and evolution of Staples' observability platforms, with primary focus on Application Performance Monitoring (APM), infrastructure monitoring, session replay, and log analytics. This role will define and implement scalable, integrated observability solutions that provide end-to-end visibility across application, infrastructure, and customer experience layers, driving platform standardization and alignment with our business priorities.
What you'll be doing:
Leading the team in architecturing, designing, and continuous improvement of enterprise observability platforms, focusing on APM, infrastructure monitoring, session replay, and log analytics.
Define and implement scalable and integrated observability solutions that deliver end-to-end visibility across applications, infrastructure, and user experience layers to enhance system reliability, performance, and service quality.
Establish architecture patterns, governance models, and integration frameworks to enable consistent telemetry, correlation, and actionable insights across all Staples systems.
Partner with Engineering, SRE, Product, and Infrastructure teams to embed observability best practices into the software development lifecycle, improving mean time to detect (MTTD), mean time to resolve (MTTR), and overall platform resilience.
Lead the evaluation and adoption of new technologies-including distributed tracing, OpenTelemetry, and AI-driven observability-ensuring alignment with enterprise strategy and cost optimization goals.
Drive platform standardization, signal quality, and integration with business-critical services to support operational excellence and user satisfaction.
Influence vendor roadmaps, resolve vendor issues efficiently, and provide strategic leadership to the team of engineers across multiple teams and domains.
What you bring to the table:
Deep expertise designing and administering APM platforms (such as New Relic, Dynatrace, or Datadog), with strong experience in distributed tracing, transaction monitoring, and service dependency mapping.
Strong background with infrastructure monitoring platforms (e.g., Zabbix, Prometheus, Azure Monitor), and deep understanding of system-level telemetry across compute, network, storage, and hybrid cloud environments.
Experience with session replay and user experience platforms (e.g., FullStory) and the ability to correlate user behavior with backend performance and system health.
Proven experience with log analytics platforms (e.g., Splunk, Elastic), including data ingestion, routing, indexing strategies, and retention management.
Ability to design cross-platform observability architecture, integrating APM, infrastructure, logs, and session data with cloud platforms, CI/CD pipelines, and enterprise systems.
Proficiency in scripting and automation (Python, Bash) for platform configuration, scaling, and governance framework definition.
Strong leadership and cross-functional collaboration skills, with demonstrated ability to drive strategy, roadmaps, and platform standardization.
Excellent vendor management skills and the ability to influence technical direction and resolve challenges efficiently.
What's needed- Basic Qualifications:
Bachelor's degree in Computer Science, Engineering, or a directly related field of study.
10+ years of progressive experience in observability, APM, and infrastructure monitoring, with demonstrated architecture-level ownership.
What's needed- Preferred Qualifications:
Certifications in one or more observability platforms (e.g., New Relic, Dynatrace, Datadog, Splunk Architect/Consultant, FullStory).
Experience with AI/ML-driven observability, anomaly detection, or AIOps platforms.
Familiarity with generative AI or agentic frameworks applied to observability workflows.
Experience in multi-vendor observability environments and tool rationalization efforts.
Strong understanding of SRE practices including SLOs, error budgets, and reliability engineering.
Experience supporting large-scale, high-traffic B2C and B2B platforms.
We Offer:
Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
About Staples
Sourced by ZipRecruiter
Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Framingham, MA, US