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Staples

105 Staples Customer Service Representative Jobs Hiring Near You

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site

$15.50 - $21/hr

Staples is business to business. You're what binds us together. Quill's Inside Sales Account ... with customers to understand their needs, deliver exceptional service, and uncover new ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Staples is business to business. You're what binds us together. Quill's Inside Sales Account ... with customers to understand their needs, deliver exceptional service, and uncover new ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site

$17 - $23/hr

Staples is business to business. You're what binds us together. At Quill, we make it easier for ... A customer-first approach with a passion for delivering exceptional service * Resilience and ...

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site

$15.50 - $21/hr

Staples is business to business. You're what binds us together. At Quill, we make it easier for ... A customer-first approach with a passion for delivering exceptional service * Resilience and ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Staples is business to business. You're what binds us together. At Quill, we make it easier for ... A customer-first approach with a passion for delivering exceptional service * Resilience and ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... sales or customer service. • Demonstrated ability to communicate, present, and influence ...

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site

$16 - $21.75/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... sales or customer service. • Demonstrated ability to communicate, present, and influence ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site

$16 - $21.75/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... sales or customer service. • Demonstrated ability to communicate, present, and influence ...

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Staples Jobs Information

What is it like to work at Staples?

Staples is a company that values teamwork, innovation, and customer satisfaction, fostering a collaborative work environment where employees can grow and develop their skills. As a leading office supply retailer, Staples offers a dynamic work environment with various roles, from sales and customer service to logistics and IT, allowing employees to contribute to the company's mission of helping businesses of all sizes succeed. Working at Staples may appeal to individuals who are passionate about customer service, enjoy working in a fast-paced retail environment, and are looking for opportunities to develop their skills and advance their careers.

Do workers at Staples get paid breaks?

No. Most people don’t get paid breaks.
72% of people say they don’t get paid breaks.
Based on data from 89 people who took the Breakroom Quiz between December 2025 and June 2026.

Does Staples pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
54% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 93 people who took the Breakroom Quiz between December 2025 and June 2026.

At Staples, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 73 people who took the Breakroom Quiz between November 2025 and May 2026.

Are part-time workers able to get health insurance from Staples?

Most people who work part-time can't get health insurance.
76% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 45 people who took the Breakroom Quiz between November 2024 and March 2025.

Do part-time workers get paid time off at Staples?

Only some people who work part-time get paid time off.
39% of people who work part-time say they don’t get paid time off
Based on data from 114 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Staples affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 137 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at Staples?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 104 people who took the Breakroom Quiz between December 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 59% of people with changing schedules find out their shifts one week or less ahead of time.
  • 34% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 73 people who took the Breakroom Quiz between December 2025 and June 2026.

Do workers at Staples worry about hours?

Some people worry about getting enough hours.
49% of people report they worry about getting enough hours.
Based on data from 75 people who took the Breakroom Quiz between December 2025 and June 2026.

Do Staples workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 71 people who took the Breakroom Quiz between December 2025 and June 2026.

How easy is it for Staples workers to change shifts?

Some people find it hard to change shifts.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 182 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Staples?

Some people find it hard to get time off.
39% of people report it’s hard to get time off.
Based on data from 80 people who took the Breakroom Quiz between December 2025 and June 2026.

Do Staples managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
68% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 66 people who took the Breakroom Quiz between December 2025 and May 2026.

Do jobs at Staples spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 71 people who took the Breakroom Quiz between December 2025 and June 2026.

How easy is it to take sick days at Staples?

Some people find it hard to take sick days.
38% of people report that it’s hard to take time off if they are sick.
Based on data from 85 people who took the Breakroom Quiz between December 2025 and June 2026.

Is a Staples job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 87 people who took the Breakroom Quiz between May 2025 and April 2026.

Is working at Staples good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
47% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 53 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Staples feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 91 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at Staples get to take their breaks without interruption?

Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 90 people who took the Breakroom Quiz between December 2025 and June 2026.

Is it stressful to work at Staples?

Most people feel stressed out here.
91% of people say they often feel stressed out at work.
Based on data from 95 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at Staples enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 74 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at Staples recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 108 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people get enough training when they start at Staples?

Some people didn’t get enough training when they started.
55% of people report they didn’t get enough training when they started working here.
Based on data from 99 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people get support to advance at Staples?

Only some people are given support to advance their career here.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 93 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people think Staples’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 99 people who took the Breakroom Quiz between December 2025 and June 2026.

Do workers feel well informed about how Staples is doing?

Only some people feel well informed about how the company is doing.
55% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 96 people who took the Breakroom Quiz between December 2025 and May 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Staples?
What are the most popular categories at Staples?
Infographic showing various Customer Service Representative job openings at Staples in the United States as of June 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Customer Service Representative

Customer Service Representative

Staples, Inc.

Champaign, IL • On-site

$16 - $21.75/hr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 617 frontline employees who took The Breakroom Quiz

424th of 714 rated retailers

Job description

Staples is business to business. You’re what binds us together.

Quill’s Inside Sales Account Manager role is an exciting opportunity to build meaningful customer relationships, drive revenue growth, and make a strong impact within a trusted brand. In this role, you will manage a dynamic book of business across North America, partnering with customers to understand their needs, deliver exceptional service, and uncover new opportunities.

What you’ll be doing:

• Serve as the primary point of contact and build long‑term customer relationships

• Manage a book of business with strong productivity and pipeline discipline

• Drive sales and profitability within existing accounts

• Make outbound calls to grow customer base

• Educate customers on Quill’s products and programs

• Collaborate with internal partners to maximize account potential

• Conduct meaningful sales conversations with high‑value customers

• Review P&L and revenue analytics to protect financial health of accounts

• Identify under‑penetrated categories to increase YOY revenue

• Consistently meet or exceed productivity metrics and KPIs

What you bring to the table:

• High integrity in all business interactions

• Strong time management and organizational skills

• Ability to uncover, develop, and close sales opportunities

• Strong relationship‑building skills

• Knowledge of products, pricing, and competition

• Ability to sell programs and solutions virtually

• Adaptability to a fast‑paced, evolving environment

• Strong problem‑solving and customer‑focused mindset

What’s needed – Basic Qualifications:

• Associate or Bachelor’s degree (or equivalent experience)

• Effective oral and written communication skills

What’s needed – Preferred Qualifications:

• 1+ years of sales or B2B experience

• Proven account management success

• Strong business acumen and strategic thinking

• Excellent communication skills

• Proficiency with Microsoft Office and CRM tools

• Strong organizational and problem‑solving abilities

• Ability to adapt quickly in a changing sales environment

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• 112 Hours of PTO + 7 observed holidays + 1 floating holiday

• Discounts, 401(k) match, wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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