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60 Glean Technical Support Engineer Jobs Hiring Near You

Glean

Software Engineer, Frontend

Mountain View, CA · On-site

$115K - $260K/yr

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... support rapid experimentation and development. You will: * Build delightful user interfaces with ...

Glean

Lead Site Reliability Engineer

Mountain View, CA · Hybrid

$200K - $260K/yr

About the Role: Glean is seeking a Site Reliability Engineering Lead to foster a culture of ... Technical Leadership and Mentorship : Play a key role in driving technical excellence and fostering ...

Glean

Software Engineer, Product Backend

Mountain View, CA · On-site

$140K - $265K/yr

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... plan to support your long-term goals. When you join, you'll receive a home office improvement ...

Glean

Software Engineer, University Grad

Mountain View, CA · On-site

$150K - $160K/yr

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... plan to support your long-term goals. When you join, you'll receive a home office improvement ...

Glean

Software Engineer, Fullstack

Mountain View, CA · On-site

$140K - $265K/yr

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... plan to support your long-term goals. When you join, you'll receive a home office improvement ...

Glean

Software Engineer, AI & Security

Mountain View, CA · On-site

$140K - $265K/yr

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... plan to support your long-term goals. When you join, you'll receive a home office improvement ...

Glean

Software Engineer, Insights

Mountain View, CA · On-site

$140K - $265K/yr

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... support usage-based pricing and renewals. About you: * 5+ years of industry software engineering ...

Glean

Enterprise Account Executive

Seattle, WA · On-site

$240K - $315K/yr

... Sales Engineering, and building clear ROI and business cases that accelerate adoption of Glean ... Experience selling technical SaaS and cloud based software solutions * Basic understanding of ...

Glean

Software Engineer, Platform

Mountain View, CA · Hybrid

$140K - $265K/yr

... pieces of Glean's infrastructure, working closely with several other teams to support their ... You will need to communicate complex ideas effectively to both technical and non-technical ...

Glean

Business Value Consultant

New York, NY · Hybrid

$200K - $250K/yr

Perform strategic analyses in support of sales opportunities, identifying areas where Glean can add ... Someone who holds a BA in Engineering, Economics, Finance, or other analytical field required, MBA ...

Glean

Tech Lead Manager, Agentic Runtime

San Francisco, CA · On-site

$250K - $300K/yr

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... About you: * 8+ years of software engineering experience building production distributed systems or ...

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What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
What other companies are hiring for Technical Support Engineer jobs?
What are the most popular jobs at Glean?
What are the most popular categories at Glean?
Infographic showing various Technical Support Engineer job openings at Glean in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 85% Physical, and 15% Remote job distribution.
Software Engineer, APIs & Context Platform

Software Engineer, APIs & Context Platform

Glean

Mountain View, CA • Hybrid

$210K - $260K/yr

Other

Medical, Dental, Vision, Retirement

Posted 12 days ago

Job description

About the Role:

Glean is building the horizontal AI platform that powers how employees use AI at work - not just in Glean, but across tools like Copilot, Gemini, ChatGPT, IDEs, and more. We are seeking creative engineers to build this context platform and deliver rich, trustworthy experiences across all of those apps. This team owns the platform experience endtoend: standards and tooling for REST APIs, SDKs and client libraries, agent SDKs and integrations, MCP servers, custom context such as code and memory, and the infrastructure and docs that make it easy to build on Glean. In a rapidly growing startup, this means working across multiple layers of the stack - backend services, developer tools, SDKs, and docs.

You will:

  • Own and evolve Glean's REST API standards: versioning strategy, backward-compatibility guarantees, deprecation policy, and OpenAPI specification tooling.
  • Design and ship new API endpoints that expose Glean's platform primitives - search, knowledge graph, chat, agent and others  - as stable, well-documented developer surfaces.
  • Build the API gateway layer: routing, authentication (OAuth2, API keys, OIDC), rate limiting, quota management, and per-tenant usage metering.
  • Define reusable platform primitives on top of Glean's horizontal layers (connectors, security/governance, knowledge graph, memory, model orchestration) so they can be composed by internal teams and external partners.
  • Work across backend services, developer tools, SDKs, and documentation in a fast-moving startup environment.
  • Design, build, and evolve SDKs and client libraries that developers use to integrate with Glean from their own applications and agent frameworks.
  • Instrument API usage to surface adoption metrics, error patterns, and latency SLOs
  • Champion the external developer perspective internally - bring customer feedback, friction points, and feature requests into the roadmap process.

About you:

  • BA/BS in computer science or a related field, or equivalent practical experience.
  • 5+ years of industry software engineering experience, with meaningful time spent building and shipping public-facing APIs or developer platforms in production.
  • Deep fluency in REST API design principles: versioning, backward compatibility, pagination, error semantics, hypermedia, and OpenAPI/JSON Schema.
  • Proficiency in at least one modern backend language (ideally Golang, or strong interest in learning it); experience with TypeScript, Python, and/or Java is a plus.
  • Thrive in a customerfocused, tightknit, crossfunctional environment - being a team player and willing to take on whatever is most impactful for the company is a must.
  • A proactive and positive attitude to lead, learn, troubleshoot, and take ownership of both small tasks and large features.

Location:

  • This role is hybrid (4 days a week in our Mountain View office)

Compensation & Benefits:

The standard base salary range for this position is $210,000 - $260,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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