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60 Glean Technical Support Engineer Jobs Hiring Near You

Glean

Cloud Infrastructure Engineer

Mountain View, CA · On-site

$126.80K - $166.30K/yr

As a trusted technical resource to your assigned customers, you will ensure customer infrastructure ... Take ownership of proactive and reactive support for Glean customers by prioritizing issues for ...

Glean

Lead Site Reliability Engineer

Mountain View, CA · On-site

$67.25 - $89.25/hr

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... Technical Leadership and Mentorship : Play a key role in driving technical excellence and fostering ...

Glean

Founding Forward Deployed Engineer

New York, NY · On-site

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... Be a technical partner to the C-suite: You'll earn trust at the highest levels of your customer ...

Glean

Founding Forward Deployed Engineer

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... Be a technical partner to the C-suite: You'll earn trust at the highest levels of your customer ...

Glean

Software Engineer, Platform

Mountain View, CA · On-site

$140K - $265K/yr

... pieces of Glean's infrastructure, working closely with several other teams to support their ... You will need to communicate complex ideas effectively to both technical and non-technical ...

Glean

Cloud Security Engineer

Mountain View, CA · On-site

$185K - $260K/yr

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... Excellent communication skills, with the ability to convey complex technical concepts to non ...

Glean

Cloud Security Engineer

$153K - $238K/yr

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... Excellent communication skills, with the ability to convey complex technical concepts to non ...

Glean

Software Engineer, Backend

Mountain View, CA · On-site

$140K - $265K/yr

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... technical challenges you can work on are building a scalable, reliable distributed system and ...

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What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
What other companies are hiring for Technical Support Engineer jobs?
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Infographic showing various Technical Support Engineer job openings at Glean in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 85% Physical, and 15% Remote job distribution.
Senior Technical Program Manager, Product

Senior Technical Program Manager, Product

Glean

Mountain View, CA • Hybrid

$198K - $235.50K/yr

Other

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

 
About the Role:
 
Glean is seeking a Sr. Technical Program Manager (TPM) to lead complex, cross-functional initiatives that shape how our enterprise AI product evolves, scales, and delivers value to customers.
 
This role sits at the intersection of product, engineering, design, and go-to-market, ensuring Glean's product roadmap is executed with clarity, quality, and velocity. You'll drive alignment across teams, streamline execution for multi-quarter programs, and help deliver delightful, high-impact product experiences that advance Glean's mission.
 
You'll partner closely with Product Managers, Engineering Leads, Design, and Customer Success to orchestrate end-to-end delivery while ensuring technical excellence, customer empathy, and cross-functional alignment.
 
You will:
  • Lead end-to-end product development programs, spanning ideation, design, engineering, and launch.
  • Build and maintain program plans that drive clarity across teams ensuring transparency in scope, timelines, and ownership.
  • Drive execution excellence for cross-functional initiatives, balancing speed with quality.
  • Partner with Go-To-Market and Customer Success teams to ensure readiness for product rollouts and customer adoption.
  • Facilitate communication across Product, Design, and Engineering to align priorities and unblock delivery.
  • Proactively identify and mitigate delivery risks, tradeoffs, and cross-team dependencies.
  • Establish clear visibility into execution health using metrics such as velocity, quality, and adoption impact.
  • Continuously evolve how Glean plans, tracks, and delivers cross-functional programs thereby improving predictability and accountability.
  • Driving the company's Product roadmap execution, ensuring alignment between product vision, engineering delivery, and customer outcomes.
  • Structuring and managing programs for major product launches, platform enhancements, and customer-facing capabilities.
  • Partnering with PMs and Eng to define clear requirements, success metrics, and launch criteria.
  • Anticipating risks, resolving dependencies, and ensuring smooth execution across engineering and GTM teams.
  • Improving execution rigor, building visibility into progress, blockers, and outcomes across multiple teams.
  • Driving operational excellence through consistent program cadences, postmortems, and lessons learned.
About you:
  • BS/MS in Computer Science, Engineering, or a related technical field.
  • 8-10+ years of experience in technical program management with a proven track record of driving complex product programs from concept to launch in fast-paced SaaS environments.
  • Deep technical background in AI/ML systems, LLMs, and agents, with an ability to translate complex capabilities into practical product impact.
  • Strong understanding of software product development, including API design, data systems, and product integration patterns.
  • Ability to structure multi-quarter product programs with measurable outcomes.
  • Excellent written and verbal communication skills; able to translate between technical and business contexts.
  • Demonstrated ability to manage through ambiguity, anticipate risks, and build alignment across diverse teams.
  • A builder mindset; proactive, collaborative, and focused on enabling teams to deliver their best work.
Location:
  • This role is hybrid (4 days a week in our Mountain View office)
Compensation & Benefits:
 
The standard base salary range for this position is $198,000 - $235,500 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
 
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
 
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
 
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