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60 Glean Technical Support Engineer Jobs Hiring Near You

Glean

Technical Support Engineer

Nashville, TN · Hybrid

$75K - $180K/yr

Glean is looking for a talented Technical Support Engineer to join our rapidly expanding, venture-backed startup, to support our growing customer base by providing them with a superior support ...

Glean

Designated Technical Support Engineer

New York, NY · On-site

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding ...

Glean

Technical Enablement Manager

San Francisco, CA · On-site

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... About you: * 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support ...

Glean

Technical Enablement Manager

New York, NY · Hybrid

$163K - $212K/yr

Partner with technical writing and the SA team to successfully train Glean's managed implementation ... About you: * 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support ...

Glean

Technical Enablement Manager

Nashville, TN · Hybrid

$140K - $180K/yr

Partner with technical writing and the SA team to successfully train Glean's managed implementation ... About you: * 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support ...

Glean

Technical Enablement Manager

San Francisco, CA · Hybrid

$163K - $212K/yr

Partner with technical writing and the SA team to successfully train Glean's managed implementation ... About you: * 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support ...

Glean

Technical Enablement Manager

New York, NY · On-site

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... About you: * 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support ...

Glean

Technical Enablement Manager

Nashville, TN · On-site

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry ... About you: * 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support ...

Glean

Cloud Infrastructure Engineer

Mountain View, CA

$126.80K - $166.30K/yr

As a trusted technical resource to your assigned customers, you will ensure customer infrastructure ... Take ownership of proactive and reactive support for Glean customers by prioritizing issues for ...

Glean

Solutions Architect

$64.50 - $85/hr

... support, and extend Glean in their environment * Align technical plans with customers and Glean ... Work with Product Management and Engineering to drive improvements to the product helping customers ...

Glean

Founding Forward Deployed Engineer

New York, NY

$160K - $270K/yr

Glean is a fully horizontal AI platform - and that scope is what makes this role unique. You won't ... Be a technical partner to the C-suite: You'll earn trust at the highest levels of your customer ...

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What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
What other companies are hiring for Technical Support Engineer jobs?
What are the most popular jobs at Glean?
What are the most popular categories at Glean?
Infographic showing various Technical Support Engineer job openings at Glean in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 85% Physical, and 15% Remote job distribution.
Technical Support Engineer

Technical Support Engineer

Glean

Nashville, TN • Hybrid

$75K - $180K/yr

Other

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

 
About the Role:
 
Glean is looking for a talented Technical Support Engineer to join our rapidly expanding, venture-backed startup, to support our growing customer base by providing them with a superior support experience to pair with our amazing product.  
 
As a Technical Support Engineer, you will partner with the Field team and customer to drive successful outcomes to all levels of inquiries and issues they may encounter in their Glean journey.  You will be part of a team of motivated, seasoned support professionals - this team lives and breathes our company value "customer-obsessed".
 
You will: 
  • Provide high-quality customer communication, technical troubleshooting, resolution, and follow-through for all assigned customer issues and inquiries, ensuring we meet or exceed all customer and internal SLA's
  • Assist customers with new product features & configurations along with onboarding new datasources and integrations into Glean to increase the content and knowledge for their users' search and assistant experience
  • Educate customers on the use of Glean product features as needed
  • Identify customer system health issues by analyzing key metrics and dashboards, then devising and executing a remediation plan while coordinating and updating the customer throughout
  • Resolve customer-impacting alerts and drive customer change requests by coordinating activities with customer administrators
  • Contribute to customer help articles and internal runbooks to improve overall support delivery
  • Provide root cause analysis documents to explain high-impact incidents when needed
  • Work closely with teams across Glean to drive product, process, and service improvements
  • Please note that this role will support customers globally and we are flexible to have the work start time aligned to either US-East or US-West business hours
About you:
  • Interpersonal skills:
    • Communication: professional presentation and interaction skills with both customers and internal teams
    • Project planning: plan and execute implementation of customer projects, including configuration and customization with integrations to SaaS-based systems
    • Self-motivated: proactive approach to delivering service to customers
    • Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
    • Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
    • Fluency English required, fluency in a foreign language a huge plus
    • CSM Experience in a product-led or SaaS company is a plus
  • Technical skills:
    • Problem-solving: troubleshoot and identify the root cause of issues utilizing all elements of the technical stack from network, system, database, storage, and application through to the end-user device
    • Experience in at least one of the following disciplines: Customer Success Management, Support Engineering, Professional Services, Technical Project Management
    • Experience in a customer-facing role in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
    • Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure.
  • Education & Experience:
    • Bachelor's Degree with at least 3 years of industry experience or Masters with at least 1 year of industry experience.  We are hiring at all role levels, from junior to principal level.
Location: 
  • This role is hybrid (4 days a week in our Nashville office)
Compensation & Benefits:
 
The standard base salary range for this position is $75,000 - $180,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
 
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
 
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
 
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