60 Fis Customer Success Manager Jobs Hiring Near You

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

As a Debit Program Manager Sr. Lead, you will provide strategic leadership and oversight for large-scale, complex programs that drive business transformation and client success. You will manage the full program lifecycle, ensuring alignment to scope, timelines, budgets, and business objectives while mitigating risk and optimizing delivery outcomes. Success in this role depends on strong executive communication, trusted client partnerships, and the ability to influence cross-functional teams. Your expertise in financial technology and debit domain operations will help guide critical initiatives, migrations, and continuous improvement efforts.

What You Will Be Doing

• Lead large-scale programs from initiation through completion, ensuring successful delivery against strategic objectives
• Establish and execute program plans, governance structures, and operational frameworks to achieve business outcomes
• Drive executive-level stakeholder engagement and maintain alignment across business, technology, operations, and client teams
• Provide senior-level oversight of program execution, managing risks, dependencies, issues, and escalation paths
• Develop and implement process improvements that increase efficiency, quality, scalability, and operational effectiveness
• Analyze complex financial and operational data to identify trends, risks, and opportunities that support business decisions
• Build and maintain trusted client relationships throughout program execution, migration activities, and post-implementation support
• Ensure adherence to delivery commitments, budget controls, regulatory requirements, and organizational standards
• Champion best practices in program management, change management, and continuous improvement initiatives
• Mentor teams and drive collaboration, innovation, and accountability across cross-functional organizations

Required Qualifications

• Demonstrated expertise leading large, complex programs in financial services or financial technology environments
• Advanced knowledge of program management methodologies, governance models, and delivery frameworks
• Strong experience managing budgets, timelines, scope, risk, and stakeholder expectations across multiple workstreams
• Ability to analyze complex financial, operational, and performance data to drive strategic decisions
• Strong executive communication, negotiation, and influencing skills across all organizational levels
• Deep understanding of debit processing, payments, banking operations, or related financial technology domains
• Proven ability to build trusted client relationships and lead high-visibility business transformation initiatives
• Bachelor's degree or equivalent combination of relevant education, professional training, and practical experience

Preferred Qualifications

• Experience leading large client migration, conversion, or transformation programs
• Program or project management certification such as PMP, PgMP, Agile, Scrum, or equivalent
• Knowledge of risk management, operational excellence, and continuous improvement methodologies
• Experience working within highly regulated financial services environments
• Advanced proficiency with program portfolio management and reporting tools
• Experience leading geographically distributed and cross-functional teams

What We Offer you

At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $125,850.00 - $213,950.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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