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60 Computacenter Service Delivery Manager Jobs Hiring Near You

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Computacenter US Jobs Information

What is it like to work at Computacenter?

Computacenter is a technology services company that values collaboration, innovation, and customer satisfaction, fostering a dynamic and supportive work environment.

The company operates through a structured team approach, with dedicated teams for various services such as cloud, cybersecurity, and data centre management, allowing employees to specialize and grow in their chosen fields. Computacenter's mission is to help its clients navigate the rapidly changing technology landscape and achieve their business goals.

Working at Computacenter may appeal to individuals who are passionate about technology and enjoy working in a fast-paced, customer-focused environment, with opportunities to develop new skills and advance their careers in a growing and diverse company.

Do workers at Computacenter get paid breaks?

Sometimes. Only some people get paid breaks.
36% of people say they don’t get paid breaks.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Does Computacenter pay people when they’re sick?

Yes. Most people get paid when they’re sick.
85% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

At Computacenter, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
80% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people get paid time off at Computacenter?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and April 2026.

How easy is it to get time off at Computacenter?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at Computacenter?

Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Computacenter get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Is it stressful to work at Computacenter?

Some people feel stressed out here.
55% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Computacenter recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get enough training when they start at Computacenter?

Most people didn’t get enough training when they started.
75% of people report they didn’t get enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at Computacenter?

Most people aren’t given support to advance their career here.
In the last year, 73% of people report not being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people think Computacenter’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how Computacenter is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and April 2026.
What other companies are hiring for Service Delivery Manager jobs?
What are the most popular jobs at Computacenter?
What are the most popular categories at Computacenter?
Infographic showing various Service Delivery Manager job openings at Computacenter in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Service Delivery Manager (Data Center Hardware)

Computacenter

Plano, TX • On-site

$135K - $165K/yr

Full-time

Posted 15 days ago

Computacenter rating

7.3

Company rating: 7.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

107th of 204 rated it services

Job description

About the role
As a Service Delivery Manager, you will ensure the seamless delivery of various service streams to both internal business partners as well as external customers. The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service.
This role requires 85% travel.
Annual salary range: $135K - $165K USD
What you'll be doing
  • Managing customer escalations and providing executive-level reporting to ensure customers are kept informed during major incidents and outages.
  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Collaborating across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project.
  • Providing and presenting accurate and regular reports on performance of the service delivery.

What you have
  • Proven track record of effectively managing budgets
  • Demonstrated expertise in managing operations and technical resources
  • Extensive experience in delivering high-quality services within a datacenter environment
  • Strong background in process engineering
  • Successfully led and managed large teams, ensuring seamless shift coverage
  • In-depth understanding and practical application of Lean principles
  • Exceptional client-facing and stakeholder management skills, with a proven track record of building relationships at senior levels (e.g., CIO, CTO, Director).
  • Demonstrated experience handling high-pressure situations, including escalations, critical incidents, and managing customer expectations under challenging circumstances.
  • Bachelor's degree or equivalent job experience.
  • 5 years of experience working within a project management practice.
  • Operational ability in a diverse, large-scale environment.
  • Knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Experience with Microsoft Office Suite
  • Legal authorization to work in the United States.

Bonus points
  • Experience with Smartsheets.
  • Experience with ServiceNow.
  • Project management or IT certification

What you can expect
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

What Computacenter employees say

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