120 Vertiv Customer Service Representative Jobs Hiring Near You

• POSITION SUMMARY 

  Provide support and accountability for planning, controlling and improving quality and reliability for all products within the region with possible specializing in Liquid Cooling.  This includes manufacturing and purchased products, services and software supplied to Vertiv Customers.  Role will be a customer advocate regarding products, systems, methods, processes, measures and issues.  Additionally, this role is responsible for planning and implementing Systems, Processes, Policies, Procedures and end/ end quality support, which will ensure an effective quality system that complies with Customer requirements, selected International and Industry Standards.

   This position is an integral part of the business structure and ensures deployment of Customer Quality, Quality Management Systems and Product Compliance Systems within respective service organization and respective manufacturing plants (if applicable). 

   RESPONSIBILITIES 

  • Service Quality
    • Gain deep understanding of data that impact service and product quality
    • Lead Cross-Functional team(s) in the resolution of key quality issues and inquiries based on data
    • Initiate and drive Continuous Quality Improvement of processes within respective areas, and support Vertiv Operating System rollout with the ability to measure progress with data
    • Best practice sharing across region
    • Manage Process Risk Analysis / RCCM
    • Responsible for the implementation / deployment and sustainment of Quality System
    • Maintain documents of the Quality Management System: Trip reports, audits and inspections
    • Periodically coordinate the Quality Management System reviews, and report to regional leadership on the system situation and operation 
    • Perform Internal audits within respective areas and report its progress
    • Contact for external certification bodies and represents for applicable ISO related audits
  •  
  • Product and Service Quality
    • Deploy, train and audit quality policies, standards, and procedures for respective manufacturing locations, sub-contracting (3rd party), and service activities.  Collaborate on improvement initiatives leading to high quality level products
    • Work with business leads to drive corrective actions for Service and Manufacturing related issues.
  • Customer Quality
    • Customer Claims management coordination
    • Coordinate Customer audits, and manage improvement actions
    • Conduct contract reviews for customer contract documentation.
  • Supplier Quality (in cooperation with the Market Unit, Supplier Quality organization, and Supply Chain)
    • Support the Regional and Global Supplier Quality Teams, and Supply Chain organization by providing strategic quality support and expertise for supplier quality programs.
    • Manage supplier claims processes within market unit in cooperation with Supplier Quality team.
    • In cooperation with supplier quality organization, implement and maintain common supplier quality documentation with key suppliers.
  • Reporting
    • Provide weekly reporting for relevant Quality KPIs, filed/ service quality and product issues
  • Others
    • Develop and maintain effective communication within the business
    • Performs other duties and oversees special projects and assignments as may be assigned by management
    • Follow procedures, rules and principles of Quality Management System,
    • Respects principles of local and international VERTIV Trade Compliance procedures connected with all operations and business practices,
    • Follows all rules of H&S and living environment protection defines by internal procedures or communicated during trainings,
    •  Follows required actions to prevent all emergency situations and follows operation controls rules,
    • Reports all accidents, occupation diseases and emergency situations (where applicable)

                         QUALIFICATIONS

• 4 Year Degree, technical preferred, Engineering: Electrical or Mechanical or related technical certification/ field experience acceptable
• Prior Engineering roles for at least 8-10 years or acceptable equal
• Fluent in English
• Strong leadership skills
• Strong customer interaction skills
• Construction knowledge and operational experience
• Thermal, Power, Data Center and Critical Environments Operations knowledge
• Strong verbal and written communication skills
• Well-developed interpersonal skills
• Active knowledge of quality systems, tools and standards desired
• Experienced Lean Six Sigma practitioner preferred
• Intermediate to Advanced in MS Excel, Smartsheets, Teams, remote communications
• Excellent problem solver; experience with 8D methodology and supporting tool
• Construction, industrial and manufacturing environments
• Inspection, Cx and QA/ QC knowledge and experience

PHYSICAL & ENVIRONMENTAL DEMANDS 

 Construction, industrial and manufacturing environments

TIME TRAVEL REQUIRED 

                70% - Yes Primarily Domestic with possible international