Responsible for all aftermarket service sales to Vertiv customers within an assigned Vertiv office. * Actively seeks out opportunities to secure warranty and service contract extensions for our core ...
75 Vertiv Customer Service Representative Jobs Hiring Near You
Responsible for all aftermarket service sales to Vertiv customers within an assigned Vertiv office. * Actively seeks out opportunities to secure warranty and service contract extensions for our core ...
Service Sales Representative
Ashburn, VA · On-site
Responsible for all aftermarket service sales to Vertiv customers within an assigned Vertiv office. * Actively seeks out opportunities to secure warranty and service contract extensions for our core ...
Service Sales Representative
Ashburn, VA · On-site
Responsible for all aftermarket service sales to Vertiv customers within an assigned Vertiv office. * Actively seeks out opportunities to secure warranty and service contract extensions for our core ...
... Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales ...
... Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales ...
... Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales ...
... Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales ...
... Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales ...
... Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
... Account Representatives in the territory to offer the best possible customer experience to Vertiv customers. * Achieves or exceeds sales quota * Communicate and promote new products and service ...
... Account Representatives in the territory to offer the best possible customer experience to Vertiv customers. * Achieves or exceeds sales quota * Communicate and promote new products and service ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
... Account Representatives in the territory to offer the best possible customer experience to Vertiv customers. * Achieves or exceeds sales quota * Communicate and promote new products and service ...
... Account Representatives in the territory to offer the best possible customer experience to Vertiv customers. * Achieves or exceeds sales quota * Communicate and promote new products and service ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
... Account Representatives in the territory to offer the best possible customer experience to Vertiv customers. * Achieves or exceeds sales quota * Communicate and promote new products and service ...
... Account Representatives in the territory to offer the best possible customer experience to Vertiv customers. * Achieves or exceeds sales quota * Communicate and promote new products and service ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
... Account Representatives in the territory to offer the best possible customer experience to Vertiv customers. * Achieves or exceeds sales quota * Communicate and promote new products and service ...
... Account Representatives in the territory to offer the best possible customer experience to Vertiv customers. * Achieves or exceeds sales quota * Communicate and promote new products and service ...
Informs accounts on current promos, new product launches, and Vertiv Partner Program updates ... Excellent customer service, organizational, and analytical skills. * Ability to work and multi-task ...
Informs accounts on current promos, new product launches, and Vertiv Partner Program updates ... Excellent customer service, organizational, and analytical skills. * Ability to work and multi-task ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
AC power products, Thermal products, services, etc.) * Assisting with approvals of customization of Vertiv's products/solutions * Participating in inbound and outbound calls to Vertiv's customers to ...
Informs accounts on current promos, new product launches, and Vertiv Partner Program updates ... Excellent customer service, organizational, and analytical skills. * Ability to work and multi-task ...
Informs accounts on current promos, new product launches, and Vertiv Partner Program updates ... Excellent customer service, organizational, and analytical skills. * Ability to work and multi-task ...
Informs accounts on current promos, new product launches, and Vertiv Partner Program updates ... Excellent customer service, organizational, and analytical skills. * Ability to work and multi-task ...
Informs accounts on current promos, new product launches, and Vertiv Partner Program updates ... Excellent customer service, organizational, and analytical skills. * Ability to work and multi-task ...
Vertiv Jobs Information
What is it like to work at Vertiv?
Vertiv is a company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and supportive work environment.
As a global leader in data center and IT infrastructure, Vertiv employs a diverse team of experts in various fields, including engineering, sales, and customer support, working together to design and deliver mission-critical solutions that power the world's most complex data centers and networks.
Working at Vertiv may appeal to candidates who are passionate about technology, enjoy working in a fast-paced and collaborative environment, and are driven to make a meaningful impact in the rapidly evolving data center and IT infrastructure industry.
As a global leader in data center and IT infrastructure, Vertiv employs a diverse team of experts in various fields, including engineering, sales, and customer support, working together to design and deliver mission-critical solutions that power the world's most complex data centers and networks.
Working at Vertiv may appeal to candidates who are passionate about technology, enjoy working in a fast-paced and collaborative environment, and are driven to make a meaningful impact in the rapidly evolving data center and IT infrastructure industry.
What makes Vertiv an attractive place to work?
Vertiv is a leading global provider of critical infrastructure and power solutions, serving a wide range of industries and customers worldwide. The company offers a dynamic work environment that fosters innovation, collaboration, and continuous learning, with opportunities for employees to work on cutting-edge projects and develop their skills in a fast-paced industry. By joining Vertiv, professionals can contribute to shaping the future of data center infrastructure and power solutions, while also enjoying opportunities for growth, professional development, and career advancement.
Do workers at Vertiv get paid breaks?
Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and July 2026.
90% of people say they get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and July 2026.
Does Vertiv pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
At Vertiv, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and July 2026.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and July 2026.
Is the health insurance from Vertiv affordable enough for their workers?
Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.
80% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get paid time off at Vertiv?
Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.
91% of people say they get paid time off.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and April 2026.
- 46% of people with changing schedules find out their shifts one week or less ahead of time.
- 23% of people with changing schedules find out their shifts two weeks ahead of time.
- 8% of people with changing schedules find out their shifts three weeks ahead of time.
- 23% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers at Vertiv worry about hours?
Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and April 2026.
91% of people report they don’t worry about getting enough hours.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Vertiv workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
55% report that they don’t have enough control over which shifts they work.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it for Vertiv workers to change shifts?
Most people find it hard to change shifts.
87% of people report that it’s hard to change shifts if they need to.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and April 2026.
87% of people report that it’s hard to change shifts if they need to.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to get time off at Vertiv?
Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.
83% of people report it’s easy to get time off.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.
Do Vertiv managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.
Do jobs at Vertiv spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to take sick days at Vertiv?
Some people find it hard to take sick days.
37% of people report that it’s hard to take time off if they are sick.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and July 2026.
37% of people report that it’s hard to take time off if they are sick.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and July 2026.
Is working at Vertiv good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and June 2026.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Vertiv feel treated with respect by their managers?
Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
74% of people say they’re treated with respect by their managers.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Vertiv get to take their breaks without interruption?
Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
71% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
Is it stressful to work at Vertiv?
Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.
70% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Vertiv enjoy their jobs?
Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
39% of people report they don’t enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Vertiv recommend working with their team?
Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get enough training when they start at Vertiv?
Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
48% of people report they didn’t get enough training when they started working here.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get support to advance at Vertiv?
Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people think Vertiv’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
70% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.
70% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.
Do workers feel well informed about how Vertiv is doing?
Only some people feel well informed about how the company is doing.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Vertiv?
What are the most popular categories at Vertiv?
Vertiv rating
6.7
Based on 64 frontline employees who took The Breakroom Quiz
377th of 487 rated machine equipment manufacturers
Job description
POSITION SUMMARY
This role is responsible for the sale of aftermarket maintenance service contracts, electrical testing, professional assessments, and product life extension offerings for Vertiv accounts within an assigned territory. The maintenance services contract sales include renewals (existing contracts), sales of new contracts (warranty), sales of service contracts with new equipment, and conversion of non-contract customers/existing third-party service agreements to Vertiv Services. Driving sales of all Vertiv Service offerings are also key responsibilities of the position.
RESPONSIBILITIES
- Responsible for all aftermarket service sales to Vertiv customers within an assigned Vertiv office.
- Actively seeks out opportunities to secure warranty and service contract extensions for our core products, including Thermal and A/C Power systems.
- Engages in face-to-face sales meetings with customers to promote Vertiv's offerings and expand our market presence.
- Expands Vertiv's presence in electrical testing, management service contracts, and other one-time services.
- Collaborates and integrates with all Lines of Business (LOBs) within an assigned Vertiv office as well as the Inside Sales team with a focus not limited to Channel, Power, and Thermal product sales.
- Maintains the contracts management process, including monthly activity and production reports. Shares win/loss data with leadership and prepares a gap-analysis report when quotas are not met, along with a plan to reach them. Maintains a well-organized sales pipeline and tracks progress through the Vertiv CRM system.
- Works towards improving overall sales efficiency in a team-based environment.
- Manages accounts of various sizes, including both small/medium and large, within the designated territory.
- Identifies growth opportunities by identifying new service opportunities not listed within this document.
- Other duties as assigned.
QUALIFICATIONS
- 2+ years proven sales experience.
- Bachelor's Degree in a business related or technical field preferred (or equivalent combination of education and experience)
- Excellent communication skills, both written and verbal.
- Excellent customer service skills.
- Ability to work and multi-task in a fast-paced environment.
- Ability to hunt and farm new accounts.
- Proficient in MS Office and CRM systems.
- Willingness to travel and explore new markets.
- Strong interpersonal skills a must.
- Strong account management skills with problem-solving abilities and the capability to proactively resolve contract and product issues.
- Ability to handle multiple priorities while meeting deadlines.
TIME TRAVEL REQUIRED
- 25%
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
- High-Performance Culture
- Customer Focus
- Operational Excellence
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
- Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally, and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.