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Vertiv

105 Vertiv Customer Service Jobs Hiring Near You

Vertiv Co

Service Support Coordinator

Westerville, OH · On-site

$17.25 - $22.75/hr

Manage, track, and organize Service Backlog information. * Forecast projection for manpower need ... customers and create new opportunities for our people. The successful candidate will embrace Vertiv ...

Vertiv Group Corp.

Service Support Coordinator

Westerville, OH · On-site

$20.25 - $26.25/hr

Manage, track, and organize Service Backlog information. * Forecast projection for manpower need ... customers and create new opportunities for our people. The successful candidate will embrace Vertiv ...

Vertiv Co

Quality Product Testing Manager

Westerville, OH · On-site

$80 - $100/hr

This includes manufacturing and purchased products, services and software supplied to Vertiv Customers. Role will be a customer advocate regarding products, systems, methods, processes, measures and ...

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Vertiv Jobs Information

What is it like to work at Vertiv?

Vertiv is a company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and supportive work environment.

As a global leader in data center and IT infrastructure, Vertiv employs a diverse team of experts in various fields, including engineering, sales, and customer support, working together to design and deliver mission-critical solutions that power the world's most complex data centers and networks.

Working at Vertiv may appeal to candidates who are passionate about technology, enjoy working in a fast-paced and collaborative environment, and are driven to make a meaningful impact in the rapidly evolving data center and IT infrastructure industry.

What makes Vertiv an attractive place to work?

Vertiv is a leading global provider of critical infrastructure and power solutions, serving a wide range of industries and customers worldwide. The company offers a dynamic work environment that fosters innovation, collaboration, and continuous learning, with opportunities for employees to work on cutting-edge projects and develop their skills in a fast-paced industry. By joining Vertiv, professionals can contribute to shaping the future of data center infrastructure and power solutions, while also enjoying opportunities for growth, professional development, and career advancement.

Do workers at Vertiv get paid breaks?

Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and August 2026.

Does Vertiv pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
53% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.

At Vertiv, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
70% of people say they have to use vacation days when they’re out sick.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Vertiv affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Vertiv?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 46% of people with changing schedules find out their shifts one week or less ahead of time.
  • 23% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 23% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 13 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at Vertiv worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Vertiv workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it for Vertiv workers to change shifts?

Most people find it hard to change shifts.
87% of people report that it’s hard to change shifts if they need to.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to get time off at Vertiv?

Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Vertiv managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Vertiv spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at Vertiv?

Some people find it hard to take sick days.
38% of people report that it’s hard to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at Vertiv good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
52% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Vertiv feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Vertiv get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Vertiv?

Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Vertiv enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Vertiv recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Vertiv?

Some people didn’t get enough training when they started.
55% of people report they didn’t get enough training when they started working here.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Vertiv?

Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Vertiv’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Vertiv is doing?

Only some people feel well informed about how the company is doing.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

What are the most popular job types at Vertiv?

    What are the most popular jobs at Vertiv?

    What are the most popular categories at Vertiv?

    Infographic showing various Customer Service job openings at Vertiv in the United States as of August 2026, with employment types broken down into 5% Internship, 90% Full Time, and 5% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

    Service Support Coordinator

    Vertiv Co

    Westerville, OH • On-site

    $17.25 - $22.75/hr

    Full-time

    Re-posted 4 days ago

    Vertiv rating

    6.9

    Company rating: 6.9 out of 10

    Based on 66 frontline employees who took The Breakroom Quiz

    373rd of 499 rated machine equipment manufacturers

    Job description

    POSITION SUMMARY

    To facilitate the tracking of Vertiv Switchgear and Busbar and Project Services Orders and create a Backlog system for forecast and schedule of resources and materials. Work with internal and external clients to guarantee success deployment of personnel on time and right duration during Startup and Commissioning support. Organize our Purchase Orders with program managers and clients for accurate information and delivery.

    RESPONSIBILITIES

    • Manage, track, and organize Service Backlog information.
    • Forecast projection for manpower need.
    • Strategic, short-term, and long-range schedule planning function
    • Support activities and costs as related to project execution
    • Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers.
    • Keep track of S&B spreadsheets for ship dates and move outs
    • Process addendums, returns, claims, and investigate all material issues and discrepancies for resolution
    • Perform all work with safety in mind and ensure that all safety measures are met
    • Participating in webcast meeting on a monthly bases with contractors and PM organization.

    QUALIFICATIONS

    • Strong organizational skills/task prioritization
    • Ability to work independently with little direction
    • Excellent written and verbal communication skills
    • Excellent interpersonal skills
    • Ability to multi-task and effectively prioritize assignments
    • Computer proficiency in Microsoft Office applications and the ability to utilize business system tools such as ORACLE
    • The ability to effectively communicate through out all levels of an organization

    EDUCATION AND CERTIFICATIONS

    • Associates degree in business related field or equivalent experience

    PHYSICAL REQUIREMENTS

    N/A

    ENVIRONMENTAL DEMANDS

    N/A

    TRAVEL TIME REQUIRED

    • N/A

    At Vertiv, we offer the stability of a global leader in a growing industry andthe opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

    The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

    OUR CORE PRINCIPALS:Safety. Integrity. Respect.Teamwork. Diversity & Inclusion.

    OUR STRATEGIC PRIORITIES

    • Customer Focus
    • Operational Excellence
    • High-Performance Culture
    • Innovation
    • Financial Strength

    OUR BEHAVIORS

    • Own It
    • Act With Urgency
    • Foster a Customer-First Mindset
    • Think Big and Execute
    • Lead by Example
    • Drive Continuous Improvement
    • Learn and Seek Out Development

    The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

    OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

    OUR STRATEGIC PRIORITIES

    High-Performance Culture

    Customer Focus

    Operational Excellence

    Innovation

    Financial Strength

    VERTIV BEHAVIORS

    Own it

    Act with urgency

    Foster a customer-first mindset

    Think big and execute

    Lead by example

    Drive continuous improvement

    Learn and seek out development

    Promote transparent & open communication

    About Vertiv

    Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

    Work Authorization

    No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

    Equal Opportunity Employer

    Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

    Work Authorization

    No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

    Equal Opportunity Employer

    We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

    What Vertiv employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

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