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45 Transcore Operations Manager Jobs Hiring Near You

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

... TransCore management and MassDOT appraised of the status of Customer Care Center operations ... Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics ...

TransCore

Be Seen First

Sr Fiber Optic/Splicer Technician

Tampa, FL · On-site

$37 - $39/hr

Restores equipment to operational status as quickly as possible. * Isolation of faults in units or ... As the largest firm focused on ITS solutions, TransCore designs and deploys traffic management ...

TransCore

Project Management Intern

Harrisburg, PA · On-site

$29K - $34K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a Project Management Intern to join our ... Participate in site visits or field activities to gain hands-on exposure to project operations ...

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

... TransCore management and MassDOT appraised of the status of Customer Care Center operations ... Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics ...

TransCore

Head of Platform Engineering

Norcross, GA · Hybrid

TransCore (TRN), a subsidiary of ST Engineering, is actively seeking a highly experienced Head of ... Manage and grow a lean, high-performing team of Engineers and Architects. In our current growth ...

TransCore

Senior Electrical Engineer

Albuquerque, NM · On-site

$98K - $127K/yr

You will work closely with systems, firmware, product, and operations teams to balance performance ... Perform other duties as directed by TransCore management. * Mentor junior engineers and contribute ...

TransCore

Senior Marketing Specialist

Nashville, TN · On-site

$75K - $93K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking an experienced and innovative Senior ... Track and report on marketing initiatives using CRM and reporting tools. * Maintain marketing ...

TransCore

Be Seen First

Sr Fiber Optic/Splicer Technician

Tampa, FL · On-site

$37 - $39/hr

Restores equipment to operational status as quickly as possible. * Isolation of faults in units or ... As the largest firm focused on ITS solutions, TransCore designs and deploys traffic management ...

TransCore

Software QA Engineer II

Round Rock, TX · On-site

Familiarity with test management and defect tracking tools such as Azure DevOps (ADO) or Jira ... TransCore complies with federal and state disability laws and provides reasonable accommodation for ...

TransCore

Technician III, Sr Fiber Optic Splicer

Tampa, FL

$22.75 - $27.25/hr

TransCore (TCI), a subsidiary of ST Engineering, is seeking a full-time Senior Fiber Optic Splicer ... Manage/assign the daily workload of the fiber optic splicing team. This position requires field ...

TransCore

Technician III

Miramar, FL · On-site

$34K - $43K/yr

TransCore (TCI), a subsidiary of ST Engineering, is seeking a skilled Technician III to join our ... Restore equipment to operational status as quickly as possible. * Isolate faults to boar, module ...

TransCore

Technician III

Miramar, FL · On-site

$34K - $43K/yr

TransCore (TCI), a subsidiary of ST Engineering, is seeking a skilled Technician III to join our ... Restore equipment to operational status as quickly as possible. * Isolate faults to boar, module ...

TransCore

HR Generalist

San Diego, CA · Hybrid

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time HR Generalist to join our ... The HR Generalist provides both operational and consultative human resources support across the ...

TransCore

Software QA Engineer II

Round Rock, TX · On-site

Familiarity with test management and defect tracking tools such as Azure DevOps (ADO) or Jira ... TransCore complies with federal and state disability laws and provides reasonable accommodation for ...

TransCore

HR Generalist

San Diego, CA · On-site

$65K - $80K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time HR Generalist to join our ... The HR Generalist provides both operational and consultative human resources support across the ...

TransCore

Technician III, Sr Fiber Optic Splicer

Tampa, FL · On-site

$22.75 - $27.25/hr

TransCore (TCI), a subsidiary of ST Engineering, is seeking a full-time Senior Fiber Optic Splicer ... Manage/assign the daily workload of the fiber optic splicing team. This position requires field ...

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TransCore Jobs Information

Do workers at TransCore get paid breaks?

Sometimes. Only some people get paid breaks.
62% of people say they don’t get paid breaks.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and April 2026.

Does TransCore pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
63% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and April 2026.

At TransCore, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 11 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from TransCore affordable enough for their workers?

Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get paid time off at TransCore?

Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at TransCore worry about hours?

Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and January 2026.

Do TransCore workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it for TransCore workers to change shifts?

Most people find it hard to change shifts.
70% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to get time off at TransCore?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and April 2026.

Do TransCore managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers at TransCore do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
79% of people report that they don’t do extra unpaid work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to take sick days at TransCore?

Some people find it hard to take sick days.
36% of people report that it’s hard to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at TransCore feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at TransCore get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and February 2026.

Is it stressful to work at TransCore?

Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at TransCore enjoy their jobs?

Only some people enjoy their job.
60% of people report they don’t enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at TransCore recommend working with their team?

Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get enough training when they start at TransCore?

Most people got enough training when they started.
70% of people report they got enough training when they started working here.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at TransCore?

Most people aren’t given support to advance their career here.
In the last year, 83% of people report not being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people think TransCore’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how TransCore is doing?

Most people don’t feel well informed about how the company is doing.
74% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and April 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Transcore?
What are the most popular categories at Transcore?
Infographic showing various Operations Manager job openings at Transcore in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, and 7% Remote job distribution.
Customer Service Manager

Customer Service Manager

TransCore

Auburn, MA • On-site

$90K/yr

Full-time

Posted 20 days ago

TransCore rating

6.3

Company rating: 6.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

119th of 139 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to join our team in Auburn, Massachusetts.
Summary: Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management. The Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), the Customer Service Manager is responsible for maintaining the expected profit margins at each WIC location individually.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Maintain a full understanding of all E-ZPass MA and PBP programs and is well-versed in all Customer Care Representative, Team Lead and Supervisor tasks
  • Participates in bi-weekly Project Manager and software development calls to ensure all Customer Care issues are addressed, corrected, tested and implemented timely
  • Support MassDOT's Director of Statewide tolling for key high-level requests from operations including legal hearings, subpoena's and detailed customer account history
  • Develop agenda and present all relevant Customer Care issues to discuss with MassDOT Management team for the Monthly Status Meetings
  • Understands the business rules of all E-ZPass MA and PBP programs as they apply to account establishment, account maintenance and transponder inventory tasks
  • In conjunction with the Customer Care Supervisor's, oversees 6 WIC locations and continually monitor and assess service levels including the number of walk-ins, wait times and customer feedback
  • Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations
  • Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department (#3-5, #43-45, #1-2 and #6-11 in conjunction with the Account and Finance Manager, #37-38 and #66 in conjunction with the Customer Communications Manager and Accounting and Finance Manager); informing the CSC Program Manager when issues arise that impact metrics
  • Serving as customer service role model, ensure all Customer Care representatives are courteous, professional and attuned to customer needs
  • Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels
  • Correct and address any QA findings, develop preventive measures, support training and cross training processes and continue to mentor new and existing staff to ensure overall quality of delivered services
  • Work with the QC/QA department to implement efficiencies by evaluating processes for improvements where possible
  • Periodically travel to WIC's to maintain effective relationships and communication with team members
  • Act as safety Manager for all locations (including WIC's) and building security, first contact for alarms and access granted and revoked as needed for all staff
  • Must remain professional under every circumstance with customers/non-customers

Required Skills:
  • 5 plus years Supervisory experience with hands-on customer service experience
  • Proven ability to navigate and elaborate integrity system data activity
  • Advance skills in Microsoft Office products and proficient in running SQL scripts
  • Must be a team player, self-motivated and success oriented for the entire CSC Program
  • Bilingual in Spanish a plus

Education:
  • Minimum of an Associates degree required
  • Bachelor's degree preferred

Salary Range: $70 - 90k annually based upon qualifications and experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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