ZipRecruiter

Log In

Service 1st Insurance
Service 1st Insurance

66 Service Service Delivery Manager Jobs Hiring Near You

Datavant

Senior Service Delivery Manager

Las Vegas, NV

$94K - $130K/yr

Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making * Support succession planning, readiness, and consistency in performance ...

Tim kilo State Farm

Be Seen First

Insurance Service Representative

Saint Louis, MO · On-site

$3.0K - $4.2K/mo

... has State Farm insurance experience, you must be licensed in the state of Missouri and you have to be licensed with State Farm. You must know all of our (State Farm) systems, this is a service ...

Amat

Service Delivery Project Manager

Hillsboro, OR · Hybrid

$88K - $121K/yr

Manage and engage stakeholders at all levels of the organization and ensure opportunities for staff and wider stakeholders to inform and shape the implementation of the Service Delivery strategy

Datavant

Service Delivery Supervisor

Tucson, AZ

The role focuses on front line People management and training, as well as ensuring processes are ... Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition ...

Vultr

Director of Service Delivery

$145K - $160K/yr

Vultr Cares * 100% company-paid insurance premiums for employee medical, dental and vision plans ... This leader will design and manage the processes, teams, and systems that ensure projects are ...

previous pagenext page

Showing results 21-40

All JobsService JobsService Service Delivery Manager Jobs

Service 1st Insurance Jobs Information

What other companies are hiring for Service Delivery Manager jobs?
What are the most popular jobs at Service?

Senior Service Delivery Manager

Datavant

Redwood City, CA • On-site

Full-time

Re-posted 8 days ago

Datavant rating

7.1

Company rating: 7.1 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

147th of 223 rated it services

Job description

The Sr. Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level-owning throughput, quality, and people management while partnering closely with Workforce Planning, NOC, and regional leadership. 

This role requires traveling to Redwood City, CA up to around 50% of the time.

You will: 

  • Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks 
  • Serve as the senior point of escalation for complex operational issues (non-customer-facing) 
  • Monitor KPIs (TAT, OTD, quality, productivity, aging) and drive corrective action where trends indicate risk 
  • Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making 
  • Support succession planning, readiness, and consistency in performance management practices 
  • Partner with Managers and Supervisors to address performance issues and development needs 
  • Reinforce standardized workflows and reduce operational drift, particularly during periods of change 
  • Support audit readiness and compliance with HIPAA, DMPO, UAD, and internal standards 
  • Identify multi-site quality trends and deploy targeted improvement actions 
  • Partner with Account Management, Implementation, Workforce Planning, and NOC to support new client onboarding, remodels, and transitions 
  • Support integration of global delivery and centralized operating models into Service Delivery 
  • Ensure operational readiness for new tools, workflows, and training models 
  • Execute and support cross-site continuous improvement initiatives and transformation pilots 
  • Maintain and contribute to skills matrices and capacity optimization efforts 
  • Act as a connector across Service Delivery, NOC, Training, Workforce Planning, and Shared Services 

What you will bring to the table: 

  • Experience managing teams in healthcare operations, HIM, or a large-scale production environment 
  • Demonstrated ability to coach and develop people leaders 
  • Comfort using metrics and dashboards to guide operational decision-making 
    Strong understanding of HIPAA and regulated workflows 
  • Problem-solving skills and the ability to respond quickly to operational fluctuations 
  • Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services 

Bonus points if: 

  • You have experience with ROI workflows or EMR systems 
  • You have led multi-site teams 
  • You have experience with Lean or continuous improvement methodologies 

What Datavant employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply