$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
Tampa, FL · On-site +1
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Coordinate project activity. Acts as primary client contact with focus on maintaining and improving ...
Tampa, FL · On-site +1
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Coordinate project activity. Acts as primary client contact with focus on maintaining and improving ...
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
Dublin, OH · Hybrid
$23.09 - $25/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To provide administrative support to the project management team and oversight on complex project ...
Dublin, OH · Hybrid
$23.09 - $25/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To provide administrative support to the project management team and oversight on complex project ...
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
... Manager role The ideal candidate will be responsible for tracking project progress, coordinating test data, tracking hours, publishing updates and able to adapt and follow Sedgwick established ...
... Manager role The ideal candidate will be responsible for tracking project progress, coordinating test data, tracking hours, publishing updates and able to adapt and follow Sedgwick established ...
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
Brea, CA · On-site
$110K - $127K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Leads projects focused on large process, procedural and /or compliance changes/updates ...
Brea, CA · On-site
$110K - $127K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Leads projects focused on large process, procedural and /or compliance changes/updates ...
Brea, CA · Hybrid
$110K - $127K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Leads projects focused on large process, procedural and /or compliance changes/updates ...
Brea, CA · Hybrid
$110K - $127K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Leads projects focused on large process, procedural and /or compliance changes/updates ...
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
$57K - $62K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Ability to manage multiple projects and set priorities * Ability to work in a team environment
Dubuque, IA · On-site
$21.25 - $28.25/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Assists management with special projects as assigned. ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Dubuque, IA · On-site
$21.25 - $28.25/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Assists management with special projects as assigned. ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Southfield, MI · On-site
Works on special projects and with work groups including claim intake, case management and quality ... Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this ...
Southfield, MI · On-site
Works on special projects and with work groups including claim intake, case management and quality ... Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this ...
Baton Rouge, LA · On-site
$18 - $22.75/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Sets up and enters new claims into claims management system. * Inputs and reviews notes/diaries in ...
Baton Rouge, LA · On-site
$18 - $22.75/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Sets up and enters new claims into claims management system. * Inputs and reviews notes/diaries in ...
Indianapolis, IN · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Project management, office operations management, disability/absence management, insurance-related ...
Indianapolis, IN · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Project management, office operations management, disability/absence management, insurance-related ...
Brea, CA · On-site
$19 - $21/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Other activities/projects as assigned including the preparation and distribution of computer ...
Brea, CA · On-site
$19 - $21/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Other activities/projects as assigned including the preparation and distribution of computer ...
What is it like to work at Sedgwick?
Do workers at Sedgwick get paid breaks?
Does Sedgwick pay people when they’re sick?
At Sedgwick, are sick days and vacation days separate paid time off?
Is the health insurance from Sedgwick affordable enough for their workers?
Do people get paid time off at Sedgwick?
How far ahead of time do people find out their work schedule?
Do workers at Sedgwick worry about hours?
Do Sedgwick workers get to choose the shifts they work?
How easy is it for Sedgwick workers to change shifts?
How easy is it to get time off at Sedgwick?
Do Sedgwick managers change schedules at the last minute?
Do jobs at Sedgwick spill into time workers aren’t paid for?
How easy is it to take sick days at Sedgwick?
Is working at Sedgwick good if you’re a parent or caregiver?
Do people at Sedgwick feel treated with respect by their managers?
Do people at Sedgwick get to take their breaks without interruption?
Is it stressful to work at Sedgwick?
Do people at Sedgwick enjoy their jobs?
Do people at Sedgwick recommend working with their team?
Do people get enough training when they start at Sedgwick?
Do people get support to advance at Sedgwick?
Do people think Sedgwick’s headquarters understands what’s happening where they work?
Do workers feel well informed about how Sedgwick is doing?
$57K - $62K/yr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 24 days ago
7.5
Based on 308 frontline employees who took The Breakroom Quiz
186th of 260 rated insurance
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Operations Support Services - Team Lead
PRIMARY PURPOSE : To supervise Operations Support Services (OSS) staff and processes; to monitor colleagues' workloads; to provide training and monitor individual transactions; and to provide technical direction on work processes.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Supervises Operations Support Services colleagues.
Defines and establishes quality assurance procedures, standards, metrics reporting and auditing.
Trains OSS team on tasks and responsibilities.
Reviews quality data, conducts audits, tracks quality metrics, and reports on findings.
Tracks non-compliance issues and monitors through resolution.
Manages staffing schedules to assure appropriate department coverage.
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
SUPERVISORY RESPONSIBILITIES
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS
Education & Licensing: Bachelor's degree from an accredited college or university preferred.
Experience: Six (6) years of related experience or equivalent combination of education and experience required to include two (2) years claims management experience. Some proven software specifications experience required. Supervisory experience preferred.
Skills & Knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Excellent analytical and interpretive skills
Strong organizational skills
Strong time management skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ( $57,064.00 - $62,770.00 USD ? ) . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
