Operations Manager
Dublin, OH · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To oversee technical and operational functions including compliance with company standards and ...
73 Sedgwick Operations Jobs Hiring Near You
Operations Manager
Dublin, OH · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To oversee technical and operational functions including compliance with company standards and ...
Operations Manager
Dublin, OH · Hybrid
$71K - $85K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To oversee technical and operational functions including compliance with company standards and ...
Operations Manager
Dublin, OH · Hybrid
$71K - $85K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To oversee technical and operational functions including compliance with company standards and ...
Operations Manager
Dublin, OH · Hybrid
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To oversee technical and operational functions including compliance with company standards and ...
Operations Manager
Dublin, OH · Hybrid
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To oversee technical and operational functions including compliance with company standards and ...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Partners with the care team and claims operations support teams to develop and implement process ...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Partners with the care team and claims operations support teams to develop and implement process ...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Assists in the design and pricing of client renewals; supports operations in renewal development.
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Assists in the design and pricing of client renewals; supports operations in renewal development.
Strategic Project Manager
Dublin, OH · On-site
$94K - $112K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... operation management, managed care, insurance-related and/or statistical analysis experience.
Strategic Project Manager
Dublin, OH · On-site
$94K - $112K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... operation management, managed care, insurance-related and/or statistical analysis experience.
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Oversees staffing activities within a designated region and partners with Operational management to ...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Oversees staffing activities within a designated region and partners with Operational management to ...
Workforce Absence Team Lead
Dublin, OH · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To supervise the operations of multiple teams of examiners and technical staff for disability ...
Workforce Absence Team Lead
Dublin, OH · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To supervise the operations of multiple teams of examiners and technical staff for disability ...
Strategic Project Manager
$94K - $112K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... operation management, managed care, insurance-related and/or statistical analysis experience.
Strategic Project Manager
$94K - $112K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... operation management, managed care, insurance-related and/or statistical analysis experience.
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To supervise the operations of multiple teams of examiners and technical staff for disability ...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To supervise the operations of multiple teams of examiners and technical staff for disability ...
Workforce Absence Team Lead Sr
Dublin, OH · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To supervise the operations of multiple teams of examiners and technical staff for disability ...
Workforce Absence Team Lead Sr
Dublin, OH · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To supervise the operations of multiple teams of examiners and technical staff for disability ...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To supervise the operations of multiple teams of examiners and technical staff for disability ...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To supervise the operations of multiple teams of examiners and technical staff for disability ...
Talent Acquisition Specialist
Dublin, OH · Hybrid
$35 - $37.50/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Operational management to formulate and execute timely, cost-effective staffing initiatives ...
Talent Acquisition Specialist
Dublin, OH · Hybrid
$35 - $37.50/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Operational management to formulate and execute timely, cost-effective staffing initiatives ...
Workforce Absence Team Lead
Dublin, OH · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To supervise the operations of multiple teams of examiners and technical staff for disability ...
Workforce Absence Team Lead
Dublin, OH · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To supervise the operations of multiple teams of examiners and technical staff for disability ...
Managing Director, Product Management
Dublin, OH · On-site
$224K - $235K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Fosters a culture of strategic thinking, disciplined investment, innovation, and operational ...
Managing Director, Product Management
Dublin, OH · On-site
$224K - $235K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Fosters a culture of strategic thinking, disciplined investment, innovation, and operational ...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To supervise the operations of multiple teams of examiners and technical staff for disability ...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To supervise the operations of multiple teams of examiners and technical staff for disability ...
Managing Director, Product Management
$224K - $235K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Fosters a culture of strategic thinking, disciplined investment, innovation, and operational ...
Managing Director, Product Management
$224K - $235K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Fosters a culture of strategic thinking, disciplined investment, innovation, and operational ...
Director Operations
Eden Prairie, MN · On-site
$100K - $114K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To be responsible for the technical and operational functions within assigned office(s) including ...
Director Operations
Eden Prairie, MN · On-site
$100K - $114K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To be responsible for the technical and operational functions within assigned office(s) including ...
Operations Manager
Chicago, IL · On-site
$71K - $85K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To oversee technical and operational functions including compliance with company standards and ...
Operations Manager
Chicago, IL · On-site
$71K - $85K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To oversee technical and operational functions including compliance with company standards and ...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To provide operational and administrative support to the QA department in support of Quality Audit ...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To provide operational and administrative support to the QA department in support of Quality Audit ...
Sedgwick Jobs Information
What is it like to work at Sedgwick?
Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions that operates with a customer-centric approach, emphasizing collaboration and innovation.
The company's structure is designed to support a diverse range of professionals, including claims adjusters, nurses, and customer service representatives, who work together to deliver comprehensive solutions to clients across various industries. Sedgwick's work environment is often described as fast-paced and dynamic, with a focus on continuous learning and professional development.
Working at Sedgwick may appeal to individuals who value a dynamic work environment, opportunities for career growth, and the chance to make a positive impact on people's lives through their work in risk management, benefits administration, and other related fields.
The company's structure is designed to support a diverse range of professionals, including claims adjusters, nurses, and customer service representatives, who work together to deliver comprehensive solutions to clients across various industries. Sedgwick's work environment is often described as fast-paced and dynamic, with a focus on continuous learning and professional development.
Working at Sedgwick may appeal to individuals who value a dynamic work environment, opportunities for career growth, and the chance to make a positive impact on people's lives through their work in risk management, benefits administration, and other related fields.
What makes Sedgwick an attractive place to work?
Sedgwick is a leading provider of technology-enabled risk, benefits, and integrated business solutions, serving clients across various industries and geographies. The company offers a dynamic work environment that fosters collaboration, innovation, and professional growth, with opportunities for employees to develop their skills and expertise in a supportive and inclusive workplace culture. By joining Sedgwick, individuals can contribute to the company's mission of helping people and organizations manage risk and recover from adversity, while also advancing their own careers and making a meaningful impact in their chosen field.
Do workers at Sedgwick get paid breaks?
Yes. Most people get paid breaks.
77% of people say they get paid breaks.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
77% of people say they get paid breaks.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
Does Sedgwick pay people when they’re sick?
Yes. Most people get paid when they’re sick.
87% of people say they would get paid if they were sick but scheduled to work.
Based on data from 126 people who took the Breakroom Quiz between July 2025 and July 2026.
87% of people say they would get paid if they were sick but scheduled to work.
Based on data from 126 people who took the Breakroom Quiz between July 2025 and July 2026.
At Sedgwick, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
94% of people say they have to use vacation days when they’re out sick.
Based on data from 130 people who took the Breakroom Quiz between July 2025 and July 2026.
94% of people say they have to use vacation days when they’re out sick.
Based on data from 130 people who took the Breakroom Quiz between July 2025 and July 2026.
Is the health insurance from Sedgwick affordable enough for their workers?
Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 112 people who took the Breakroom Quiz between July 2025 and July 2026.
91% of people say the health insurance costs are okay
Based on data from 112 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get paid time off at Sedgwick?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 135 people who took the Breakroom Quiz between July 2025 and July 2026.
100% of people say they get paid time off.
Based on data from 135 people who took the Breakroom Quiz between July 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and September 2025.
- 54% of people with changing schedules find out their shifts one week or less ahead of time.
- 35% of people with changing schedules find out their shifts two weeks ahead of time.
- 8% of people with changing schedules find out their shifts three weeks ahead of time.
- 4% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and September 2025.
Do workers at Sedgwick worry about hours?
Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.
93% of people report they don’t worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.
Do Sedgwick workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 47 people who took the Breakroom Quiz between March 2025 and March 2026.
40% report that they don’t have enough control over which shifts they work.
Based on data from 47 people who took the Breakroom Quiz between March 2025 and March 2026.
How easy is it for Sedgwick workers to change shifts?
Most people find it easy to change shifts.
72% of people report that it’s easy to change shifts if they need to.
Based on data from 82 people who took the Breakroom Quiz between November 2024 and June 2026.
72% of people report that it’s easy to change shifts if they need to.
Based on data from 82 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to get time off at Sedgwick?
Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 123 people who took the Breakroom Quiz between July 2025 and July 2026.
79% of people report it’s easy to get time off.
Based on data from 123 people who took the Breakroom Quiz between July 2025 and July 2026.
Do Sedgwick managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.
Do jobs at Sedgwick spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it to take sick days at Sedgwick?
Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 127 people who took the Breakroom Quiz between July 2025 and July 2026.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 127 people who took the Breakroom Quiz between July 2025 and July 2026.
Is a Sedgwick job good for students?
Most students say this is a good place to work if you’re studying.
89% of students report this is a good place to work if you’re studying.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and November 2025.
89% of students report this is a good place to work if you’re studying.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and November 2025.
Is working at Sedgwick good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 69 people who took the Breakroom Quiz between July 2025 and July 2026.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 69 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Sedgwick feel treated with respect by their managers?
Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 127 people who took the Breakroom Quiz between July 2025 and July 2026.
85% of people say they’re treated with respect by their managers.
Based on data from 127 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Sedgwick get to take their breaks without interruption?
Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 122 people who took the Breakroom Quiz between July 2025 and July 2026.
84% of people report that they get to take their breaks without interruption.
Based on data from 122 people who took the Breakroom Quiz between July 2025 and July 2026.
Is it stressful to work at Sedgwick?
Most people feel stressed out here.
75% of people say they often feel stressed out at work.
Based on data from 130 people who took the Breakroom Quiz between July 2025 and July 2026.
75% of people say they often feel stressed out at work.
Based on data from 130 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Sedgwick enjoy their jobs?
Only some people enjoy their job.
44% of people report they don’t enjoy their job.
Based on data from 108 people who took the Breakroom Quiz between July 2025 and July 2026.
44% of people report they don’t enjoy their job.
Based on data from 108 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Sedgwick recommend working with their team?
Only some people recommend working with their team.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 135 people who took the Breakroom Quiz between July 2025 and July 2026.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 135 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get enough training when they start at Sedgwick?
Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 129 people who took the Breakroom Quiz between July 2025 and July 2026.
43% of people report they didn’t get enough training when they started working here.
Based on data from 129 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get support to advance at Sedgwick?
Only some people are given support to advance their career here.
In the last year, 37% of people report not being given support to advance their career here.
Based on data from 121 people who took the Breakroom Quiz between July 2025 and July 2026.
In the last year, 37% of people report not being given support to advance their career here.
Based on data from 121 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people think Sedgwick’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 120 people who took the Breakroom Quiz between July 2025 and July 2026.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 120 people who took the Breakroom Quiz between July 2025 and July 2026.
Do workers feel well informed about how Sedgwick is doing?
Only some people feel well informed about how the company is doing.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 116 people who took the Breakroom Quiz between July 2025 and July 2026.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 116 people who took the Breakroom Quiz between July 2025 and July 2026.
What are the most popular job types at Sedgwick?
What are the most popular jobs at Sedgwick?
What are the most popular categories at Sedgwick?
Full-time
This job post has expired today. Applications are no longer accepted.
Sedgwick rating
7.5
Based on 315 frontline employees who took The Breakroom Quiz
190th of 281 rated insurance
Job description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Operations Manager
Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:
Dublin, OH : 5500 Glendon Court Dublin OH 43016
PRIMARY PURPOSE: To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management. Has direct responsibility for less than 25 colleagues.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications appropriate to line of business preferred.
Experience
Eight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience.
Skills & Knowledge
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Operations Manager
Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:
Dublin, OH : 5500 Glendon Court Dublin OH 43016
PRIMARY PURPOSE: To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management. Has direct responsibility for less than 25 colleagues.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Oversees internal quality review process and reports monthly.
- Assures compliance with client internal controls, audit requirements and service agreement requirements.
- Establishes business plan with goals and objectives for assigned clients.
- Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and client service requirements.
- Establishes and maintains client contacts.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
- Travels as required.
SUPERVISORY RESPONSIBILITIES
- Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
- Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
- Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications appropriate to line of business preferred.
Experience
Eight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience.
Skills & Knowledge
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.