Regional Vice President
Dallas, TX · On-site
Travels as required to support regional Property of America operations and client needs. SUPERVISORY RESPONSIBILITIES * Administers company personnel policies in alignment with Sedgwick staffing ...
72 Sedgwick Operations Jobs Hiring Near You
Regional Vice President
Dallas, TX · On-site
Travels as required to support regional Property of America operations and client needs. SUPERVISORY RESPONSIBILITIES * Administers company personnel policies in alignment with Sedgwick staffing ...
Aviation Claims Surveyor
Miami, FL · On-site +1
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Contribute to crisis management, operational safety surveys, and salvage sales What You'll Bring
Aviation Claims Surveyor
Miami, FL · On-site +1
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Contribute to crisis management, operational safety surveys, and salvage sales What You'll Bring
Aviation Claims Surveyor
Miami, FL · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Contribute to crisis management, operational safety surveys, and salvage sales What You'll Bring
Aviation Claims Surveyor
Miami, FL · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Contribute to crisis management, operational safety surveys, and salvage sales What You'll Bring
OSS Coordinator
$19.25 - $24.25/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Completes examiner update reports, claim adjustments, provider requests and operational expense ...
OSS Coordinator
$19.25 - $24.25/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Completes examiner update reports, claim adjustments, provider requests and operational expense ...
Director of Claims
Eden Prairie, MN · On-site
$110K - $140K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To be responsible for the technical and operational functions within assigned office(s) including ...
Director of Claims
Eden Prairie, MN · On-site
$110K - $140K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... To be responsible for the technical and operational functions within assigned office(s) including ...
Seasonal Parks Worker - PARKS
Goddard, KS · On-site
$16.23/hr
... operation, and break down as required Minimum Qualifications: Per Sedgwick County policy, this is a driving level position that requires a valid US driver's license without restrictions. Must be 18 ...
Seasonal Parks Worker - PARKS
Goddard, KS · On-site
$16.23/hr
... operation, and break down as required Minimum Qualifications: Per Sedgwick County policy, this is a driving level position that requires a valid US driver's license without restrictions. Must be 18 ...
Specialty Loss Adjuster
Helena, MT · Hybrid
$250K/yr
Sedgwick Specialty is thrilled to announce that we are investing in growth across Natural Resources, Property, Casualty, Technical and Special Risks and Marine. As we expand our operations, we are ...
Specialty Loss Adjuster
Helena, MT · Hybrid
$250K/yr
Sedgwick Specialty is thrilled to announce that we are investing in growth across Natural Resources, Property, Casualty, Technical and Special Risks and Marine. As we expand our operations, we are ...
Specialty Loss Adjuster
Olympia, WA · Hybrid
$250K/yr
Sedgwick Specialty is thrilled to announce that we are investing in growth across Natural Resources, Property, Casualty, Technical and Special Risks and Marine. As we expand our operations, we are ...
Specialty Loss Adjuster
Olympia, WA · Hybrid
$250K/yr
Sedgwick Specialty is thrilled to announce that we are investing in growth across Natural Resources, Property, Casualty, Technical and Special Risks and Marine. As we expand our operations, we are ...
Seasonal Parks Worker - PARKS
Goddard, KS · On-site
$16.23/hr
... operation, and break down as required Minimum Qualifications: Per Sedgwick County policy, this is a driving level position that requires a valid US driver's license without restrictions. Must be 18 ...
Seasonal Parks Worker - PARKS
Goddard, KS · On-site
$16.23/hr
... operation, and break down as required Minimum Qualifications: Per Sedgwick County policy, this is a driving level position that requires a valid US driver's license without restrictions. Must be 18 ...
Seasonal Parks Worker - PARKS
Goddard, KS · On-site
$16.23/hr
... operation, and break down as required Minimum Qualifications: Per Sedgwick County policy, this is a driving level position that requires a valid US driver's license without restrictions. Must be 18 ...
Seasonal Parks Worker - PARKS
Goddard, KS · On-site
$16.23/hr
... operation, and break down as required Minimum Qualifications: Per Sedgwick County policy, this is a driving level position that requires a valid US driver's license without restrictions. Must be 18 ...
Specialty Loss Adjuster
Montgomery, AL · Hybrid
$250K/yr
Sedgwick Specialty is thrilled to announce that we are investing in growth across Natural Resources, Property, Casualty, Technical and Special Risks and Marine. As we expand our operations, we are ...
Specialty Loss Adjuster
Montgomery, AL · Hybrid
$250K/yr
Sedgwick Specialty is thrilled to announce that we are investing in growth across Natural Resources, Property, Casualty, Technical and Special Risks and Marine. As we expand our operations, we are ...
Claims Team Lead - Workers Compensation | Roseville, CA or San Diego, CA
San Diego, CA · Hybrid
$24.75 - $34/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Supervises multiple teams of examiners and technical operations colleagues, delegating duties as ...
Claims Team Lead - Workers Compensation | Roseville, CA or San Diego, CA
San Diego, CA · Hybrid
$24.75 - $34/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Supervises multiple teams of examiners and technical operations colleagues, delegating duties as ...
Claims Team Lead - Workers Compensation | Roseville, CA or San Diego, CA
Roseville, CA · Hybrid
$24.25 - $33.50/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Supervises multiple teams of examiners and technical operations colleagues, delegating duties as ...
Claims Team Lead - Workers Compensation | Roseville, CA or San Diego, CA
Roseville, CA · Hybrid
$24.25 - $33.50/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Supervises multiple teams of examiners and technical operations colleagues, delegating duties as ...
Claims Team Lead - Workers Compensation (MUST RESIDE on OAHU, HI)
Honolulu, HI · On-site
$90K - $94K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Supervises multiple teams of examiners and technical operations colleagues, delegating duties as ...
Claims Team Lead - Workers Compensation (MUST RESIDE on OAHU, HI)
Honolulu, HI · On-site
$90K - $94K/yr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Supervises multiple teams of examiners and technical operations colleagues, delegating duties as ...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... system operations. * Oversees development of system specifications through interaction with ...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... system operations. * Oversees development of system specifications through interaction with ...
Regional Manager
Chicago, IL · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Oversees activities of assigned property and casualty staff to ensure efficient operation of branch.
Regional Manager
Chicago, IL · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Oversees activities of assigned property and casualty staff to ensure efficient operation of branch.
Claims Team Lead - Workers Compensation | Roseville, CA or San Diego, CA
San Diego, CA · On-site
$24.75 - $34/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Supervises multiple teams of examiners and technical operations colleagues, delegating duties as ...
Claims Team Lead - Workers Compensation | Roseville, CA or San Diego, CA
San Diego, CA · On-site
$24.75 - $34/hr
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Supervises multiple teams of examiners and technical operations colleagues, delegating duties as ...
Specialty Loss Adjuster
Lansing, MI · Hybrid
$250K/yr
Sedgwick Specialty is thrilled to announce that we are investing in growth across Natural Resources, Property, Casualty, Technical and Special Risks and Marine. As we expand our operations, we are ...
Specialty Loss Adjuster
Lansing, MI · Hybrid
$250K/yr
Sedgwick Specialty is thrilled to announce that we are investing in growth across Natural Resources, Property, Casualty, Technical and Special Risks and Marine. As we expand our operations, we are ...
Regional Manager
New York, NY · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Oversees activities of assigned property and casualty staff to ensure efficient operation of branch.
Regional Manager
New York, NY · On-site
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues ... Oversees activities of assigned property and casualty staff to ensure efficient operation of branch.
Management Analyst I - COMCARE
Wichita, KS · On-site
$23.99/hr
Training in the use of personal computer-based products supported by Sedgwick County Division of Information and Operations or any equivalent combination of training and experience which provides the ...
Management Analyst I - COMCARE
Wichita, KS · On-site
$23.99/hr
Training in the use of personal computer-based products supported by Sedgwick County Division of Information and Operations or any equivalent combination of training and experience which provides the ...
Sedgwick Jobs Information
What are the key skills and qualifications needed to thrive in Operations, and why are they important?
To thrive in Operations, you need strong analytical skills, process optimization abilities, and experience in supply chain or project management, often supported by a relevant degree. Familiarity with ERP systems, workflow management tools, and certifications like Six Sigma are commonly expected. Excellent problem-solving, leadership, and communication skills help drive efficiency and foster collaboration across teams. These competencies are vital for ensuring streamlined processes, minimizing costs, and achieving organizational objectives.
What are some common challenges faced by professionals in operations roles, and how can they be effectively managed?
Professionals in operations often face challenges such as coordinating across multiple departments, adapting to fast-changing priorities, and optimizing processes under tight deadlines. Effective management of these challenges typically involves strong communication skills, proactive problem-solving, and the ability to use data to inform decisions. Building strong relationships with team members and leveraging project management tools can also help operations professionals stay organized and ensure smooth workflow. Continuous learning and adaptability are essential to thrive in this dynamic environment.
What are 'Operations' jobs?
Operations jobs focus on managing and optimizing the day-to-day activities within a business to ensure efficiency and productivity. Professionals in operations oversee processes, resources, and workflows to help organizations run smoothly and achieve their goals. Their responsibilities can range from supply chain management and logistics to process improvement and team coordination. Operations roles are essential across many industries, including manufacturing, retail, healthcare, and technology. These positions require strong organizational, problem-solving, and communication skills.
What jobs pay $3,000 a day?
High-level operations roles such as executive directors, chief operating officers, or specialized consultants in industries like finance, technology, or management can sometimes earn $3,000 or more per day, especially with extensive experience and in high-demand environments. These positions often require advanced skills, certifications, and significant responsibility, and compensation may include bonuses or profit sharing.
What is the difference between Operations vs Customer Service Representative?
| Aspect | Operations | Customer Service Representative |
|---|---|---|
| Required credentials | Varies; often includes business or management certifications | High school diploma or equivalent; some roles may require customer service training |
| Work environment | Office settings, warehouses, or production facilities | Call centers, retail stores, or office environments |
| Employer and industry usage | Common across manufacturing, logistics, and corporate sectors | Common in retail, telecommunications, and service industries |
| Search and comparison intent | Focuses on managing processes, logistics, and overall business operations | Focuses on assisting customers, resolving issues, and providing support |
Operations roles involve managing business processes, logistics, and overall organizational efficiency, often requiring management certifications. Customer Service Representatives primarily handle customer interactions, support, and issue resolution. While both roles are essential in business operations, they differ in responsibilities, work environment, and skill requirements.
What is it like to work at Sedgwick?
Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions that operates with a customer-centric approach, emphasizing collaboration and innovation.
The company's structure is designed to support a diverse range of professionals, including claims adjusters, nurses, and customer service representatives, who work together to deliver comprehensive solutions to clients across various industries. Sedgwick's work environment is often described as fast-paced and dynamic, with a focus on continuous learning and professional development.
Working at Sedgwick may appeal to individuals who value a dynamic work environment, opportunities for career growth, and the chance to make a positive impact on people's lives through their work in risk management, benefits administration, and other related fields.
The company's structure is designed to support a diverse range of professionals, including claims adjusters, nurses, and customer service representatives, who work together to deliver comprehensive solutions to clients across various industries. Sedgwick's work environment is often described as fast-paced and dynamic, with a focus on continuous learning and professional development.
Working at Sedgwick may appeal to individuals who value a dynamic work environment, opportunities for career growth, and the chance to make a positive impact on people's lives through their work in risk management, benefits administration, and other related fields.
Do workers at Sedgwick get paid breaks?
Yes. Most people get paid breaks.
76% of people say they get paid breaks.
Based on data from 80 people who took the Breakroom Quiz between June 2025 and May 2026.
76% of people say they get paid breaks.
Based on data from 80 people who took the Breakroom Quiz between June 2025 and May 2026.
Does Sedgwick pay people when they’re sick?
Yes. Most people get paid when they’re sick.
84% of people say they would get paid if they were sick but scheduled to work.
Based on data from 68 people who took the Breakroom Quiz between November 2025 and May 2026.
84% of people say they would get paid if they were sick but scheduled to work.
Based on data from 68 people who took the Breakroom Quiz between November 2025 and May 2026.
At Sedgwick, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
91% of people say they have to use vacation days when they’re out sick.
Based on data from 67 people who took the Breakroom Quiz between November 2025 and May 2026.
91% of people say they have to use vacation days when they’re out sick.
Based on data from 67 people who took the Breakroom Quiz between November 2025 and May 2026.
Is the health insurance from Sedgwick affordable enough for their workers?
Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 121 people who took the Breakroom Quiz between May 2025 and May 2026.
91% of people say the health insurance costs are okay
Based on data from 121 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get paid time off at Sedgwick?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 71 people who took the Breakroom Quiz between November 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 71 people who took the Breakroom Quiz between November 2025 and May 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and September 2025.
- 54% of people with changing schedules find out their shifts one week or less ahead of time.
- 35% of people with changing schedules find out their shifts two weeks ahead of time.
- 8% of people with changing schedules find out their shifts three weeks ahead of time.
- 4% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and September 2025.
Do workers at Sedgwick worry about hours?
Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 58 people who took the Breakroom Quiz between March 2025 and March 2026.
90% of people report they don’t worry about getting enough hours.
Based on data from 58 people who took the Breakroom Quiz between March 2025 and March 2026.
Do Sedgwick workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 47 people who took the Breakroom Quiz between March 2025 and March 2026.
40% report that they don’t have enough control over which shifts they work.
Based on data from 47 people who took the Breakroom Quiz between March 2025 and March 2026.
How easy is it for Sedgwick workers to change shifts?
Most people find it easy to change shifts.
74% of people report that it’s easy to change shifts if they need to.
Based on data from 39 people who took the Breakroom Quiz between March 2025 and March 2026.
74% of people report that it’s easy to change shifts if they need to.
Based on data from 39 people who took the Breakroom Quiz between March 2025 and March 2026.
How easy is it to get time off at Sedgwick?
Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 64 people who took the Breakroom Quiz between November 2025 and May 2026.
73% of people report it’s easy to get time off.
Based on data from 64 people who took the Breakroom Quiz between November 2025 and May 2026.
Do Sedgwick managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
99% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 67 people who took the Breakroom Quiz between March 2025 and March 2026.
99% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 67 people who took the Breakroom Quiz between March 2025 and March 2026.
Do workers at Sedgwick do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
86% of people report that they don’t do extra unpaid work.
Based on data from 65 people who took the Breakroom Quiz between March 2025 and March 2026.
86% of people report that they don’t do extra unpaid work.
Based on data from 65 people who took the Breakroom Quiz between March 2025 and March 2026.
How easy is it to take sick days at Sedgwick?
Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 66 people who took the Breakroom Quiz between November 2025 and May 2026.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 66 people who took the Breakroom Quiz between November 2025 and May 2026.
Is working at Sedgwick good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
85% of people who care for a child or other relative report this is a good place to work.
Based on data from 74 people who took the Breakroom Quiz between May 2025 and May 2026.
85% of people who care for a child or other relative report this is a good place to work.
Based on data from 74 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Sedgwick feel treated with respect by their managers?
Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 67 people who took the Breakroom Quiz between November 2025 and May 2026.
81% of people say they’re treated with respect by their managers.
Based on data from 67 people who took the Breakroom Quiz between November 2025 and May 2026.
Do people at Sedgwick get to take their breaks without interruption?
Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 66 people who took the Breakroom Quiz between November 2025 and May 2026.
79% of people report that they get to take their breaks without interruption.
Based on data from 66 people who took the Breakroom Quiz between November 2025 and May 2026.
Is it stressful to work at Sedgwick?
Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 70 people who took the Breakroom Quiz between November 2025 and May 2026.
77% of people say they often feel stressed out at work.
Based on data from 70 people who took the Breakroom Quiz between November 2025 and May 2026.
Do people at Sedgwick enjoy their jobs?
Only some people enjoy their job.
46% of people report they don’t enjoy their job.
Based on data from 114 people who took the Breakroom Quiz between May 2025 and May 2026.
46% of people report they don’t enjoy their job.
Based on data from 114 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Sedgwick recommend working with their team?
Only some people recommend working with their team.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 71 people who took the Breakroom Quiz between November 2025 and May 2026.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 71 people who took the Breakroom Quiz between November 2025 and May 2026.
Do people get enough training when they start at Sedgwick?
Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 68 people who took the Breakroom Quiz between November 2025 and May 2026.
46% of people report they didn’t get enough training when they started working here.
Based on data from 68 people who took the Breakroom Quiz between November 2025 and May 2026.
Do people get support to advance at Sedgwick?
Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 63 people who took the Breakroom Quiz between November 2025 and May 2026.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 63 people who took the Breakroom Quiz between November 2025 and May 2026.
Do people think Sedgwick’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 61 people who took the Breakroom Quiz between November 2025 and May 2026.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 61 people who took the Breakroom Quiz between November 2025 and May 2026.
Do workers feel well informed about how Sedgwick is doing?
Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 60 people who took the Breakroom Quiz between November 2025 and May 2026.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 60 people who took the Breakroom Quiz between November 2025 and May 2026.
What are the most popular job types at Sedgwick?
What are the most popular jobs at Sedgwick?
What are the most popular categories at Sedgwick?
Sedgwick rating
7.5
Based on 305 frontline employees who took The Breakroom Quiz
193rd of 259 rated insurance
Job description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Regional Vice PresidentPRIMARY PURPOSE
To create profitable growth for Sedgwick's Property of America (POA) business by acquiring and retaining new and existing client relationships, expanding market presence, and delivering superior, innovative, and personalized property claims services.
Location: Dallas, TX
Relocation: Available
ESSENTIAL FUNCTIONS and RESPONSIBILITIES- Develops and implements annual business plans to deliver profitable growth in operating revenue and earnings for the Property of America business, utilizing Sedgwick's established business processes.
- Establishes talent, management, and financial control plans to ensure successful execution of regional performance objectives within the POA organization.
- Oversees activities of assigned property-focused claims staff to ensure efficient, high-quality branch operations.
- Facilitates effective communication between internal partners and external clients to support strong client relationships and service delivery.
- Monitors work product for accuracy, technical quality, and clarity to ensure deliverables meet Property of America standards and client expectations.
- Creates and sustains an environment that promotes client satisfaction, colleague engagement, and operational excellence across the POA region.
- Performs other duties as assigned.
- Supports the organization's quality and compliance programs.
- Travels as required to support regional Property of America operations and client needs.
- Administers company personnel policies in alignment with Sedgwick staffing standards and training recommendations.
- Interviews, hires, and develops colleagues; establishes performance development plans and conducts ongoing performance discussions.
- Provides leadership, guidance, and motivation to drive high performance, accountability, and engagement within Property of America teams.
Education & Licensing
Bachelor's degree from an accredited college or university preferred.
Experience
Eight (8) years of related experience or an equivalent combination of education and experience, including technical multi-line property claims adjusting and people leadership experience.
- Excellent oral and written communication, including presentation skills
- Proficiency with PC applications, including Microsoft Office
- Strong leadership, management, and motivational capabilities
- Analytical and interpretive skills
- Strong organizational and time-management skills
- Excellent interpersonal and negotiation skills
- Ability to work effectively in a team environment
- Ability to meet or exceed established Performance Competencies
Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.