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45 Prometric Technical Support Engineer Jobs Hiring Near You

Prometric

Nurse Aide Evaluator (PT)

Queens, NY · On-site

$31/hr

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of ... We support more than 7 million test takers annually at our testing locations in 180 countries ...

prometric

Capacity Analyst, Strategic Account

Baltimore, MD · On-site

$93K - $115K/yr

COMPANY BACKGROUND Prometric (www.prometric.com) is a trusted test development and delivery ... Bachelor's degree in a quantitative field (e.g., Industrial Engineering/Operations Research ...

Prometric

Nurse Aide Evaluator (PT)

Bronx, NY · On-site

$31/hr

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of ... We support more than 7 million test takers annually at our testing locations in 180 countries ...

prometric

Travel Nurse Aide Evaluator

Sarasota, FL · On-site

Possess technical proficiency to reboot workstations, and reset passwords as necessary * Ensure the ... support assigned events. Prometric will cover or reimburse costs associated with required ...

Prometric

Travel Nurse Aide Evaluator

Sarasota, FL · On-site

Possess technical proficiency to reboot workstations, and reset passwords as necessary * Ensure the ... support assigned events. Prometric will cover or reimburse costs associated with required out-of ...

prometric

Traveling Nurse Evaluator (PRN)

Potsdam, NY · On-site

JOB OVERVIEW Prometric, the recognized global leader in technology-enabled testing and assessment ... SKILLS · Intermediate to advanced technical skills and solid familiarity with computer programs ...

prometric

Traveling Nurse Evaluator (PRN)

Potsdam, NY · On-site

JOB OVERVIEW Prometric, the recognized global leader in technology-enabled testing and assessment ... SKILLS · Intermediate to advanced technical skills and solid familiarity with computer programs ...

prometric

Travel Nurse Aide Evaluator

Sarasota, FL

Possess technical proficiency to reboot workstations, and reset passwords as necessary * Ensure the ... support assigned events. Prometric will cover or reimburse costs associated with required ...

Prometric

Travel Nurse Aide Evaluator

Sarasota, FL · On-site

$31/hr

Possess technical proficiency to reboot workstations, and reset passwords as necessary * Ensure the ... support assigned events. Prometric will cover or reimburse costs associated with required out-of ...

Prometric

Traveling Nurse Evaluator (PRN)

Potsdam, NY · On-site

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of ... We support more than 7 million test takers annually at our testing locations in 180 countries ...

Prometric

Traveling Nurse Evaluator (PRN)

Ogdensburg, NY · On-site

$31/hr

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of ... We support more than 7 million test takers annually at our testing locations in 180 countries ...

Prometric

Nurse Aide Evaluator

Miami, FL · On-site

$30/hr

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of ... We support more than 7 million test takers annually at our testing locations in 180 countries ...

Prometric

Traveling Nurse Evaluator (PRN)

Canton, NY · On-site

Traveling Nurse Aide Evaluator Prometric, the recognized global leader in technology-enabled ... Possess technical proficiency to reboot workstations, and reset passwords as necessary * Ensure the ...

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Prometric Jobs Information

What is it like to work at Prometric?

Prometric is a company that values innovation and customer satisfaction, striving to create a dynamic and supportive work environment. As a leading provider of technology-enabled testing and assessment solutions, Prometric's team structure is designed to foster collaboration and expertise in areas such as software development, operations, and customer support. Working at Prometric may appeal to candidates who are interested in contributing to the advancement of education and workforce development, as the company's mission is to help individuals achieve their goals through secure, reliable, and accessible testing and assessment services.

What makes Prometric an attractive place to work?

Prometric is a leading global provider of technology-enabled testing and assessment solutions, serving a diverse range of industries including healthcare, education, and professional licensing. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professionals to contribute to the development of cutting-edge assessment technologies. By joining Prometric, individuals can leverage their skills and expertise to make a meaningful impact in the lives of millions of test-takers worldwide, while also advancing their careers through ongoing training and professional development.

Do workers at Prometric get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and October 2025.

Does Prometric pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
70% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Is the health insurance from Prometric affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.

Do people get paid time off at Prometric?

Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 0% of people with changing schedules find out their shifts one week or less ahead of time.
  • 88% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 8 people who took the Breakroom Quiz between December 2024 and October 2025.

Do workers at Prometric worry about hours?

Most people worry about getting enough hours.
73% of people report they worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.

Do Prometric workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it for Prometric workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to get time off at Prometric?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Prometric managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
73% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.

Do jobs at Prometric spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
36% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to take sick days at Prometric?

Some people find it hard to take sick days.
50% of people report that it’s hard to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Prometric feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
50% of people say they’re not treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Prometric get to take their breaks without interruption?

Only some people get breaks without interruption.
38% of people report that their breaks get interrupted.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and October 2025.

Is it stressful to work at Prometric?

Most people feel stressed here.
77% of people say they often feel stressed at work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Prometric enjoy their jobs?

Only some people enjoy their job.
67% of people report they don’t enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and October 2025.

Do people at Prometric recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get enough training when they start at Prometric?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get support to advance at Prometric?

Most people aren’t given support to advance their career here.
In the last year, 75% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and October 2025.

Do people think Prometric’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers feel well informed about how Prometric is doing?

Most people don’t feel well informed about how the company is doing.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and October 2025.

What other companies are hiring for Technical Support Engineer jobs?

What are the most popular jobs at Prometric?

What are the most popular categories at Prometric?

Infographic showing various Technical Support Engineer job openings at Prometric in the United States as of August 2026, with employment types broken down into 5% As Needed, 50% Full Time, and 45% Part Time. Highlights an 100% Physical job distribution.

Capacity Analyst, Strategic Account

Prometric

Baltimore, MD • On-site

$80K - $90K/yr

Full-time

Re-posted 13 days ago

Prometric rating

4.4

Company rating: 4.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

481st of 499 rated business services

Job description

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Capacity Analyst, Strategic Account
Location: Mid-Atlantic (Washington, DC-Baltimore-Philadelphia Corridor)
Travel: Ability to travel to Baltimore and/or Philadelphia weekly as needed (up to 30%)
Role Overview
Prometric is seeking a Capacity Analyst, Strategic Accounts to serve as the end-to-end capacity strategist and trusted advisor for a high-priority strategic client, combining advanced analytics, operational planning, and client consulting. As the single owner for capacity strategy, you will act as both the voice of the client internally and the voice of capacity strategy externally, influencing decisions that drive improved forecasting, increased efficiency, and long-term partnership success. This is a high-visibility individual contributor role reporting to the Director, Capacity & Analytics.
COMPANY BACKGROUND
Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.
Key Responsibilities
Strategic Capacity Ownership
  • Own end-to-end demand planning, forecasting, and capacity management for a designated strategic client across test centers and delivery channels
  • Develop and continuously refine short-, medium-, and long-term forecasts, incorporating demand changes, seasonality, and business shifts
  • Optimize and audit capacity to align with demand patterns while balancing operational constraints
  • Analyze drivers of forecast variance and implement improvements to enhance forecast accuracy
  • Leverage Excel, SQL, Power BI, and (potentially) Python to build scalable analytics and scenario models
  • Act as the central coordination point across Commercial, Capacity, and Operations teams

Client Partnership & Advisory
  • Serve as the primary capacity advisor and point of contact for the client, building strong, trust-based relationships across stakeholder levels
  • Establish a regular cadence of engagement (business reviews, performance updates, planning sessions)
  • Define, monitor, and communicate key performance metrics (e.g., utilization, availability, forecast accuracy)
  • Proactively identify risks, performance gaps, and trade-offs, and lead corrective actions
  • Present insights and recommendations to client and internal leadership, driving continuous improvement and long-term partnership success

Qualifications
Required
  • Bachelor's degree in a quantitative field (e.g., Industrial Engineering/Operations Research, Computer Science, Mathematics, Statistics, Economics) with 5-8 years of experience. Master's Degree or MBA preferred with 2-3+ years of experience
  • Strong proficiency in:
    • SQL (complex querying, optimization, large datasets)
    • Power BI or similar data visualization tools
    • Advanced Excel (modeling, pivot tables, lookups)
    • Python experience a plus (forecasting, automation)
  • Proven experience working directly with clients or senior stakeholders
  • Strong analytical thinking with the ability to translate data into business decisions
  • Excellent communication and presentation skills across technical and non-technical audiences
  • Ability to operate independently in a fast-paced, deadline-driven environment

Preferred
  • Background in capacity-constrained or scheduling-driven environments (e.g., testing, healthcare, airlines, hospitality)
  • Experience with CRM tools (e.g., Salesforce) and enterprise feedback platforms (e.g., Qualtrics)
  • Demonstrated ability to influence without authority in cross-functional settings

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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