Resolve customer incidents reported via chat, phone, through the NetApp Support Site, or Active IQ ... Collaborate with other Technical Support Engineers who may need assistance working a case.
61 Netapp Technical Support Engineer Jobs Hiring Near You
Resolve customer incidents reported via chat, phone, through the NetApp Support Site, or Active IQ ... Collaborate with other Technical Support Engineers who may need assistance working a case.
Technical Support Engineer
Wichita, KS · On-site
Resolve customer incidents reported via chat, phone, through the NetApp Support Site, or Active IQ ... Collaborate with other Technical Support Engineers who may need assistance working a case.
Technical Support Engineer
Wichita, KS · On-site
Resolve customer incidents reported via chat, phone, through the NetApp Support Site, or Active IQ ... Collaborate with other Technical Support Engineers who may need assistance working a case.
Resolve customer incidents reported via chat, phone, through the NetApp Support Site, or Active IQ ... Collaborate with other Technical Support Engineers who may need assistance working a case.
Resolve customer incidents reported via chat, phone, through the NetApp Support Site, or Active IQ ... Collaborate with other Technical Support Engineers who may need assistance working a case.
... technical leaders, and support complex customer engagements across some of NetApp's most strategic ... Lead, coach, and develop a team of Solutions Engineering Managers supporting NetApp's Enterprise ...
New
... technical leaders, and support complex customer engagements across some of NetApp's most strategic ... Lead, coach, and develop a team of Solutions Engineering Managers supporting NetApp's Enterprise ...
New
NetApp Accredited Hardware Support Engineer (NAHSE)
Deerfield Beach, FL · Remote
$60 - $65/hr
Title: NetApp Accredited Hardware Support Engineer (NAHSE) Location: Remote - United States ... technical expertise with our clients' business objectives and cultural needs. Our solutions are ...
NetApp Accredited Hardware Support Engineer (NAHSE)
Deerfield Beach, FL · Remote
$60 - $65/hr
Title: NetApp Accredited Hardware Support Engineer (NAHSE) Location: Remote - United States ... technical expertise with our clients' business objectives and cultural needs. Our solutions are ...
Technical Support Engineer Job Details Will work on global user support requests for the mission-critical MDO SCI Windows tool owned by this team. Responsibilities include being a first responder to ...
Technical Support Engineer Job Details Will work on global user support requests for the mission-critical MDO SCI Windows tool owned by this team. Responsibilities include being a first responder to ...
Technical Support Engineer
$60K - $70K/yr
We are seeking a Technical Support Engineer in Cranberry Twp, PA Job Duties: Provide technical support to customers including initial problem assessment, diagnosis, troubleshooting, customer service ...
New
Quick apply
Technical Support Engineer
$60K - $70K/yr
We are seeking a Technical Support Engineer in Cranberry Twp, PA Job Duties: Provide technical support to customers including initial problem assessment, diagnosis, troubleshooting, customer service ...
New
Technical Support Engineer
Dallas, TX · On-site
Technical Support Engineer Start Date ASAP Technical Support Engineer Assignment Length 6 months Additional Information All your information will be kept confidential according to EEO guidelines.
Technical Support Engineer
Dallas, TX · On-site
Technical Support Engineer Start Date ASAP Technical Support Engineer Assignment Length 6 months Additional Information All your information will be kept confidential according to EEO guidelines.
Technical Support Engineer
Greensboro, NC · On-site
$48 - $52/hr
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Technical Support Engineer
Greensboro, NC · On-site
$48 - $52/hr
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Technical Support Engineer
Hagerstown, MD · On-site
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Technical Support Engineer
Hagerstown, MD · On-site
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Technical Support Engineer
Hagerstown, MD · On-site
$48 - $52/hr
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Technical Support Engineer
Hagerstown, MD · On-site
$48 - $52/hr
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Technical Support Engineer
Greensboro, NC · On-site
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Technical Support Engineer
Greensboro, NC · On-site
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Technical Support Engineer
Hagerstown, MD · On-site
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 / Email: Work LocationReport-to ...
New
Technical Support Engineer
Hagerstown, MD · On-site
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 / Email: Work LocationReport-to ...
New
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.
New
Technical Support Engineer
Palo Alto, CA · On-site
$80K - $90K/yr
Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...
Technical Support Engineer
Palo Alto, CA · On-site
$80K - $90K/yr
Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...
Technical Support Engineer
$80K - $90K/yr
Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...
Technical Support Engineer
$80K - $90K/yr
Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...
Technical Support Engineer
Austin, TX · Remote
Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...
Quick apply
Technical Support Engineer
Austin, TX · Remote
Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...
Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...
Quick apply
Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...
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Other
Medical, Life, Retirement, PTO
Posted 19 days ago
NetApp rating
9.4
Based on 5 frontline employees who took The Breakroom Quiz
2nd of 481 rated business services
Job description
Job Summary
We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support to our customers, troubleshooting complex issues, and ensuring high levels of customer satisfaction. You will work closely with cross-functional teams, including engineering, product management, and sales, to resolve technical problems and improve our products and services.
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex technical issues related to software, hardware, and network configurations.
- Collaborate with engineering and product teams to identify, document, and escalate product bugs and feature requests.
- Develop and maintain technical documentation, knowledge base articles, and support resources.
- Conduct training sessions and webinars for customers and internal teams.
- Assist in the development and implementation of support processes and best practices.
- Monitor and report on support metrics and customer feedback to drive continuous improvement.
Job Requirements
- Resolve customer incidents reported via chat, phone, through the NetApp Support Site, or Active IQ with
customers, partners, and internal field engineers. - Read and analyze various system and application logs to determine where an issue is.
- Research customer issues in a timely manner and follow up directly with customers on recommendations and
action plans. - Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal
tools, to provide the most effective solutions to customer issues. - Provide timely updates to customers on status and progress of cases and properly set expectations.
- Prioritize and manage several open issues at one time.
- Participate actively in level 1 Swarming events.
- Collaborate with other Technical Support Engineers who may need assistance working a case.
- Achieve KCS Publisher within 12 months of start date.
- Create, link and/or improve Support Knowledge Base to document issues, errors, and solutions so repeated
problems can be solved quicker. - Ensure issues are documented thoroughly in the Case Management system, clearly citing customer's problem,
business impact, troubleshooting steps, any steps taken to reproduce the issue, resolution, and any other
pertinent information. - Share best practices with Technical Support Center staff and learn about new technologies and complimentary
storage applications. - Begin to focus on an area of technical specialization and attend classes, complete lab projects, collaborate with
other Technical Support Engineers on cases that will help cultivate that expertise
Competencies:
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing
environment. - Ability to follow standard process, technical product support principles, and practices, escalating when
necessary. - Follows instruction and process in their approach to problem solving.
- Good troubleshooting skills
Solid understanding of some of the following protocols and applications:
- NFS, the Network File System protocol
- SMB, the Server Message Block protocol
- SAN connectivity methodologies for storage systems
- TCP/IP and Networking
- RAID Levels and fundamentals
- NetApp Storage System operating systems such as ONTAP
- NetApp solutions developed around specific applications involving and/or FAS/AFF storage
systems
Education
A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work
experience.
Compensation:
The target salary range for this position is 79,050 - 117,700 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.