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61 Netapp Technical Support Engineer Jobs Hiring Near You

Wasatchproperty

OR

We provide service and support to our communities through theMarketStarFoundation. Our exceptional ... Degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

MarketStar

OR · On-site

We provide service and support to our communities through theMarketStarFoundation. Our exceptional ... Degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

Pepperl+Fuchs

Technical Support Engineer

Katy, TX · On-site

Pepperl + Fuchs: Technical Support Engineer Location : Katy, Texas Type: Full Time Schedule: 8am - 5pm Hybrid Schedule (3 day in Office and 2 days remote) Salary Range : Competitive Benefits

MarketStar

Partner Technical Lead - NetApp

We provide service and support to our communities through the MarketStar Foundation. Our ... Degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

Volvo Car USA

Technical Support Engineer,

Ridgeville, SC

$73.35K - $136.22K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer ...

Volvo Group

Technical Support Engineer,

Ridgeville, SC

$73.35K - $136.22K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer ...

Trend Micro

Technical Support Engineer

Irving, TX

The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...

Vivotek USA Inc

Technical Support Engineer

San Jose, CA · On-site

$60K - $70K/yr

Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

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NetApp Jobs Information

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
What other companies are hiring for Technical Support Engineer jobs?
What are the most popular jobs at Netapp?
What are the most popular categories at Netapp?
Infographic showing various Technical Support Engineer job openings at Netapp in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution.
Manager, Enterprise Solutions Engineering - GLOV

Manager, Enterprise Solutions Engineering - GLOV

NetApp

Columbus, OH

Other

Medical, Life, Retirement, PTO

Posted 12 days ago

Job description

LOCATION REQUIREMENT

This role will manage and lead our Enterprise Midwest Majors and GLOV Solutions Engineers.  Candidates must be located in Ohio, Illinois, or Michigan. Significant regional travel is expected. Candidates located outside of this region will be automatically disqualified.  

JOB SUMMARY

We're looking for a Manager of Enterprise Solutions Engineering to lead one of NetApp's most tenured SE teams. This is a player-coach role built for someone who genuinely loves the pre-sales motion, someone who gets energized by late-stage deal strategy, technical discovery sessions with Fortune 500 buyers, and building the kind of trust with a sales team that makes them call you before anyone else. You'll be leading a team of seasoned Solutions Engineers who support Enterprise Client Executives across the territory. These SEs are deep technologists and trusted advisors who are quota-carrying, field-facing, and very good at what they do. Your job is to make them even better, and to roll up your sleeves and get in the field alongside them when it counts. 

WHAT YOU'LL DO
  • Lead, develop, and inspire a team of Enterprise Solutions Engineers supporting a complex, multi-account territory
  • Act as a strategic partner to the Enterprise sales organization, owning joint territory planning, QBRs, and deal strategy cycles alongside your regional sales counterparts
  • Be in the field. This means customer meetings, executive briefings, and deal support, you're not just managing, you're participating
  • Own the technical win for the region, driving SE engagement from discovery through proof of concept to close
  • Develop and maintain strong relationships with channel partners and distribution, this team's success is deeply tied to the partner ecosystem
  • Maintain a clear view of your team's pipeline, deal stages, and technical coverage, you'll be operationally sharp and keep your team organized and accountable
  • Coach SEs through complex competitive deals, customer objections, and high-stakes presentations
  • Partner cross-functionally with Product Management, Finance, Marketing, Solutions, Customer Success, and Human Resources to ensure your team has what they need to win and grow
  • Own the full talent lifecycle for your team, recruiting, onboarding, retention, and development of top SE talent in the region, including succession planning for key accounts
  • Lead quarterly and annual performance review cycles using NetApp's High Growth Principles, setting clear expectations, delivering real feedback, and holding your team to a consistent performance bar
  • Partner closely with Sales Operations on territory design, quota setting, forecasting cadence, and internal planning cycles, you'll be in those rooms often and expected to bring a point of view
  • Drive individual development plans and career pathing conversations, identifying future leaders and helping high performers take their next step  
QUALIFICATIONS
  • 10+ years of experience in a pre-sales Solutions Engineering, Systems Engineering, or Sales Engineering role, you've lived this motion. 
  • 3+ years managing or leading an SE or technical pre-sales team, with direct ownership of team performance and regional quota attainment.
  • Deep technical background in enterprise data infrastructure, storage, cloud (hybrid/multi-cloud), data management, or an adjacent space, required.
  • NetApp experience or strong familiarity with NetApp's portfolio is a significant plus.
  • Proven ability to partner with enterprise sales teams in complex, multi-stakeholder sales cycles with long deal timelines and technical buyers at the table.
  • Strong channel intuition, you understand how to work with and through VAR and distribution partners to multiply your team's impact.
  • Operationally solid: you can manage a forecast, read a pipeline, and keep a high-performing team moving without micromanaging.
  • Excellent communicator, you can present to a CTO, coach a junior SE, and hold your own with a skeptical sales rep, all in the same afternoon.
  • Willingness to travel throughout the territory (expect 30-50%) to support your team, customers, and partner relationships.
  • A genuine love for the pre-sales world, the deal energy, the technical discovery, the 'how do we win this' conversations. 

Compensation:
The target salary range for this position is 253,300 - 327,800 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU's). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

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