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62 Gap Operations Lead Jobs Hiring Near You

Pacific Commercial Services

Operations Lead

Kapolei, HI · On-site

$85K/yr

Role Purpose The Operations Lead is responsible for executing the programs and design plans set by ... that gap at its source. * Orchestrate the system that produces end-to-end readiness across ...

Martin Marietta

Operations Lead

Corona, CA · On-site

$40 - $55/hr

This position bridges the gap between management and frontline operations by coordinating the work ... The Operations Lead communicates standards of excellence in the daily work assignments of assigned ...

Parallel Fragrances

Operations Lead

Greensboro, NC · On-site

$25/hr

About the Role Parallel Fragrances is looking for a dependable, detail-oriented Operations Lead to ... Company Description Parallel Fragrances LLC is a luxury fragrance oil brand that bridges the gap ...

Parallel Fragrances

Operations Lead

Greensboro, NC · On-site

$25/hr

About the Role Parallel Fragrances is looking for a dependable, detail-oriented Operations Lead to ... Company Description Parallel Fragrances LLC is a luxury fragrance oil brand that bridges the gap ...

Martin Marietta Materials

Operations Lead

Corona, CA

$40 - $55/hr

This position bridges the gap between management and frontline operations by coordinating the work ... The Operations Lead communicates standards of excellence in the daily work assignments of assigned ...

Logos Space

Business Operations Lead

San Diego, CA · On-site

$200K - $255K/yr

Business Operations Lead Logos Space is a Low Earth Orbit (LEO) satellite system purpose-built to ... We will fill an important gap in the market, providing resilient, high-performance satellite-based ...

Ascend

Product Operations Lead

San Francisco, CA · On-site

_*]:min-w-0 gap-3 !gap-3.5"> What We Do Insurance is a $10T industry still running on PDFs, email ... ProdOps Lead to own the performance and execution of Ascend's Product Operations team. This role ...

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Gap Jobs Information

What is it like to work at Gap?

Gap is a global apparel company that values diversity, inclusivity, and community involvement, striving to create a workplace culture that is welcoming and supportive of its employees.

The company has a flat organizational structure, allowing for open communication and collaboration among teams, and its stores often feature flexible workspaces and employee-led initiatives to promote employee engagement and well-being. Gap's mission is to make fashion accessible to everyone, and its employees are encouraged to contribute to this goal through innovative product design and customer service.

Working at Gap may appeal to individuals who are passionate about fashion, customer service, and community involvement, as the company offers opportunities for professional growth, creative expression, and making a positive impact on society.

What makes Gap an attractive place to work?

Gap is a well-established global apparel company with a long history of innovation and commitment to sustainability. The company offers a dynamic work environment that values collaboration, creativity, and employee growth, with opportunities to work on diverse projects and contribute to the development of new products and services. Joining Gap can provide professionals with a platform to make a meaningful impact, develop their skills, and advance their careers in a fast-paced and ever-evolving industry.

Do workers at Gap get paid breaks?

Sometimes. Only some people get paid breaks.
52% of people say they don’t get paid breaks.
Based on data from 96 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Gap pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
60% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 111 people who took the Breakroom Quiz between July 2025 and July 2026.

At Gap, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
68% of people say they have to use vacation days when they’re out sick.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.

Are part-time workers able to get health insurance from Gap?

Most people who work part-time can't get health insurance.
75% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 32 people who took the Breakroom Quiz between November 2024 and March 2025.

Do part-time workers get paid time off at Gap?

Most people who work part-time don’t get paid time off.
88% of people who work part-time say they don’t get paid time off
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Gap affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 59 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Gap?

Most people get paid time off work.
68% of people say they get paid time off.
Based on data from 111 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 22% of people with changing schedules find out their shifts one week or less ahead of time.
  • 60% of people with changing schedules find out their shifts two weeks ahead of time.
  • 4% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 92 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers at Gap worry about hours?

Most people don’t worry about getting enough hours.
67% of people report they don’t worry about getting enough hours.
Based on data from 96 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Gap workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
35% report that they don’t have enough control over which shifts they work.
Based on data from 98 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Gap workers to change shifts?

Most people find it easy to change shifts.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 77 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to get time off at Gap?

Most people find it easy to get time off.
70% of people report it’s easy to get time off.
Based on data from 96 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Gap managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 89 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at Gap spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 89 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at Gap?

Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 101 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Gap job good for students?

Most students say this is a good place to work if you’re studying.
92% of students report this is a good place to work if you’re studying.
Based on data from 78 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Gap good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
69% of people who care for a child or other relative report this is a good place to work.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people at Gap feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 101 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Gap get to take their breaks without interruption?

Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 105 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Gap?

Some people feel stressed out here.
61% of people say they often feel stressed out at work.
Based on data from 107 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Gap enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Gap recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 116 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Gap?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 110 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Gap?

Only some people are given support to advance their career here.
In the last year, 39% of people report not being given support to advance their career here.
Based on data from 99 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Gap’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
72% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 106 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Gap is doing?

Most people feel well informed about how the company is doing.
72% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 103 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Operations Lead jobs?
What are the most popular jobs at Gap?
What are the most popular categories at Gap?
Infographic showing various Operations Lead job openings at Gap in the United States as of August 2026, with employment types broken down into 39% Full Time, and 61% Part Time. Highlights an 100% Physical job distribution.

Senior Director - Reliability Operations

Gap Inc.

Columbia, SC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Gap rating

6.7

Company rating: 6.7 out of 10

Based on 276 frontline employees who took The Breakroom Quiz

30th of 104 rated fashion retailers

Job description

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.

We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About the role

The Senior Director - Reliability Operations, is a strategic leader accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem. This role oversees all ITIL-based service management functions, Site Reliability Engineering (SRE), the ServiceNow Platform, Mission Control, and Live Sight Insights. This leader drives operational excellence through a proactive reliability strategy that combines process discipline, automation, observability, and real-time insights. They will partner closely with engineering, infrastructure, cybersecurity, and product teams to build and sustain resilient systems that power Gap Inc.’s digital and in-store experiences. As a thought leader, the Sr. Director will shape the long-term vision for operational reliability and service management—defining modern capabilities, optimizing service performance, and establishing an innovation-driven reliability culture.

What you'll do

Strategic Leadership & Vision 

  • Define and execute the enterprise Reliability Operations strategy, ensuring alignment with business objectives and technology roadmaps. 
  • Lead transformation of ITIL functions into agile, data-driven service management capabilities across incident, problem, change, and configuration management. 
  • Partner with senior technology and business leaders to embed reliability and performance metrics into product development and operational planning. 

Operational Excellence & Reliability Engineering 

  • Lead Site Reliability Engineering (SRE) practices across platforms and services—driving automation, self-healing capabilities, and proactive monitoring to achieve measurable service resiliency improvements. 
  • Establish standards for availability, latency, scalability, and operational efficiency through engineering-driven reliability principles. 
  • Champion reliability by design—ensuring observability, capacity planning, and chaos testing are core to delivery processes. 

Mission Control & LiveSight Insights 

  • Oversee the Mission Control organization responsible for real-time system monitoring, incident command, and critical event management. 
  • Drive adoption of Live Sight Insights to create predictive and actionable intelligence on service health and performance trends. 
  • Enable enterprise visibility of key metrics through intuitive dashboards and business-impact-based alerting models. 

ServiceNow Governance Ownership 

  • Own the ServiceNow Platform governance strategy and roadmap, ensuring it enables ITIL process excellence, automation, and collaboration on cross-enterprise workflow integration. 
  • Collaborate with product and engineering teams to provide industry best practices for ServiceNow’s capabilities including IT, HR, Security, and Enterprise Operations. 
  • Lead a platform governance mindset—focusing on reliability, scalability, and ease of use. 

People Leadership & Culture 

  • Build, inspire, and develop a high-performing global Reliability Operations team that embodies accountability, collaboration, and innovation. 
  • Foster a culture of data-driven decision making, continuous learning, and operational excellence. 
  • Serve as a mentor and coach to emerging leaders—raising the organizational bar for reliability engineering and service leadership. 

Cross-Functional Partnership 

  • Work closely with Software Engineering, Infrastructure, Cybersecurity, and Business Technology teams to ensure reliability objectives are integrated end-to-end. 
  • Partner with Enterprise Architecture and Program Management to align technology investments with reliability outcomes. 
  • Act as a trusted advisor to executive leadership on reliability strategy, risk posture, and performance health of the enterprise environment. 
Who you are
  • Proven strategic leader with success driving operational transformation at scale in global, complex environments for more than 10 years. 
  • Deep expertise in ITIL frameworks, SRE principles, ServiceNow platform administration and architecture, and modern observability practices. 
  • Strong technical understanding across infrastructure, cloud operations, automation, and service management ecosystems. 
  • Exceptional ability to influence at all levels—translating technical reliability concepts into business impact and strategic value. 
  • Passionate about developing people and creating a culture of ownership, reliability, and continuous improvement. 
  • Demonstrated track record of leading large, diverse teams and delivering measurable improvements in service reliability, performance, and user satisfaction. 
  • A high performing leader—operating with strategic agility, executive presence, and the ability to build organizational alignment through clarity, accountability, and purpose. 

Salary Range: $236,700.00 - $319,500.00
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap Inc.
  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

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