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60 Five9 Business Development Representative Jobs Hiring Near You

Five9

Commercial Account Director

San Ramon, CA · Hybrid

... business needs and challenges. Sales Strategy Development: * Collaborate with the Five9 team to ... represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the ...

Five9

Product Management Director - Workforce Engagement

OR · On-site +1

$232K - $243K/yr

Design and oversee the development of AI-driven Quality Management capabilities, including ... Build business cases and ROI models that demonstrate the value of Five9's integrated workforce ...

Five9

WEM AQM Prompt Engineer

... Contribute to the development of Five9 AQM prompt engineering standards, best practice ... business and QM requirements into structured, testable evaluation logic. • Excellent written ...

Five9

WEM AQM Prompt Engineer

OR · On-site +1

Select and analyses representative call samples to validate prompt performance; apply precision and ... Contribute to the development of Five9 AQM prompt engineering standards, best practice ...

Five9

WEM AQM Prompt Engineer

San Francisco, CA · On-site

Select and analyses representative call samples to validate prompt performance; apply precision and ... Contribute to the development of Five9 AQM prompt engineering standards, best practice ...

Five9

WEM AQM Prompt Engineer

Dallas, TX · On-site

Select and analyses representative call samples to validate prompt performance; apply precision and ... Contribute to the development of Five9 AQM prompt engineering standards, best practice ...

Five9

Mid-Market Account Director

OR · On-site +1

Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: * Collaborate with the Five9 team ...

Five9

Commercial Account Director

San Ramon, CA

Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: * Collaborate with the Five9 team ...

Five9

Commercial Account Director

San Ramon, CA · On-site +1

... business needs and challenges. Sales Strategy Development: * Collaborate with the Five9 team to ... represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the ...

Five9

Mid-Market Account Director

San Ramon, CA · On-site +1

... business needs and challenges. Sales Strategy Development: * Collaborate with the Five9 team to ... represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the ...

Five9

Senior Mid-Market Account Director

San Ramon, CA · On-site +1

... business needs and challenges. Sales Strategy Development: * Collaborate with the Five9 team to ... represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the ...

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Infographic showing various Business Development Representative job openings at Five9 in the United States as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 21% Physical, 13% Hybrid, and 66% Remote job distribution.

Commercial Account Director

Five9

San Ramon, CA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts.  The Commercial Account Director's primary responsibility is establishing yourself as a trusted advisor.  In doing so, drive new revenue opportunities of Five9's products and services.  This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. 

A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.

We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.

Key Responsibilities:

Customer Relationship Management:

  • Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.

Sales Strategy Development:

  • Collaborate with the Five9 team to develop a comprehensive sales strategy.  Utilizing the wide range of talent that Five9 brings to the marketplace.
  • Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.

Upselling and Cross-selling:

  • Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
  • Strong focus on Five9's AI offerings to improve efficiency in the Contact Center.
  • Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.

Market and Competitor Analysis:

  • Stay informed about industry trends, market dynamics, and competitor activities.
  • Use this knowledge to position Five9 as a leader and differentiate our offerings.

Key Responsibilities (continued):

  • Create and drive revenue within a specified region or list of named accounts.
  • Generate business opportunities through professional networking and cold-calling.
  • Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
  • Meet and exceed all quarterly and annual sales quotas.
  • Own the sales cycle from lead generation to closure.
  • Develop business plan and present the business plan during quarterly review sessions.
  • Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
  • Self-generate leads from a personal connection, referral partners, and regional networking events
  • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Key Qualifications:

  • Minimum of 5 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
  • Be able to work independently and as part of a team in a fast pace, rapid change environment.
  • Success selling at the C-level
  • Documented track record of sales excellence
  • A proven sales hunter and closer
  • Superior professional presence and business acumen

In conclusion, the Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.

Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$70,400—$169,300 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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