... support, development, and SQA teams to identify and to resolve product issues and performance ... hands-on support while representing NETSCOUT with professionalism and technical expertise.
1 Netscout Business Development Representative Jobs Hiring Near You
... support, development, and SQA teams to identify and to resolve product issues and performance ... hands-on support while representing NETSCOUT with professionalism and technical expertise.
NETSCOUT Jobs Information
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Full-time
Posted 26 days ago
Job description
Job Summary:
NETSCOUT is a leader in cybersecurity and digital performance solutions, seeking a Principal Technical Support Engineer to join their elite team. This role involves troubleshooting and resolving complex network issues, ensuring customers have uninterrupted access to critical performance data, and collaborating with various teams to enhance product performance.
Responsibilities:
• Collaborate with customers to troubleshoot and resolve complex network and product related issues
• Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
• Utilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
• Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite
• Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise.
Qualifications:
Required:
• Active Top Secret/SCI Clearance Required
• CompTIA Security+ required
• Bachelor’s Degree in Computer Science/Network Security related field or equivalent discipline
• 7+ years in network management supporting external enterprise customers
• 2+ years in high touch or managed customer support environment
• Proven expertise in customer relationship and management
• Experience in enterprise or service provider network management environments preferred.
• Experience working onsite at customer locations and cooperatively with HQ teams
• Demonstrated ability to identify and resolve complex network and systems issues
• Cisco Certification (CCNA minimum)
• Knowledge of Windows and Linux operating system environments
• Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to travel up to 25%
Preferred:
• CISSP Certification beneficial
• Project Management Certification (PMP) is preferred
• VMware Certification is a preferred
• Dell DOSD (Onsite Server Hardware Support) Certification is preferred
Company:
We provide the data that drives observability, fortifies cybersecurity, and keeps the world's most essential organizations resilient against disruptions of any kind. Founded in 1984, the company is headquartered in Westford, MA, US, , with a team of 1001-5000 employees. The company is currently Late Stage.
NETSCOUT is a leader in cybersecurity and digital performance solutions, seeking a Principal Technical Support Engineer to join their elite team. This role involves troubleshooting and resolving complex network issues, ensuring customers have uninterrupted access to critical performance data, and collaborating with various teams to enhance product performance.
Responsibilities:
• Collaborate with customers to troubleshoot and resolve complex network and product related issues
• Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
• Utilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
• Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite
• Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise.
Qualifications:
Required:
• Active Top Secret/SCI Clearance Required
• CompTIA Security+ required
• Bachelor’s Degree in Computer Science/Network Security related field or equivalent discipline
• 7+ years in network management supporting external enterprise customers
• 2+ years in high touch or managed customer support environment
• Proven expertise in customer relationship and management
• Experience in enterprise or service provider network management environments preferred.
• Experience working onsite at customer locations and cooperatively with HQ teams
• Demonstrated ability to identify and resolve complex network and systems issues
• Cisco Certification (CCNA minimum)
• Knowledge of Windows and Linux operating system environments
• Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to travel up to 25%
Preferred:
• CISSP Certification beneficial
• Project Management Certification (PMP) is preferred
• VMware Certification is a preferred
• Dell DOSD (Onsite Server Hardware Support) Certification is preferred
Company:
We provide the data that drives observability, fortifies cybersecurity, and keeps the world's most essential organizations resilient against disruptions of any kind. Founded in 1984, the company is headquartered in Westford, MA, US, , with a team of 1001-5000 employees. The company is currently Late Stage.
About NETSCOUT
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Westford, MA, US
Year founded
1984