60 Entergy Customer Service Representative Jobs Hiring Near You

Work Place Flexibility: Onsite
Legal Entity: Entergy Mississippi, LLC
**This position can be located in Grenada or Senatobia, MS.**
Job Summary/Purpose
Responsible for the operations of the Construction workgroup consisting of company and contractor resources. The incumbent must be able to Assign, manage and monitor work of company employees and contract crews. Visit job sites in all types of weather conditions (heat, cold, rain, storm, etc.); different types of terrain (remote, city, swamps, marsh, water, etc.) Ensure work is performed in a safe manner while meeting construction specifications. Interfaces with a number of operational, customer service Engineering, Vegetation, Customer Service, Operations, Distribution Operation Center and other departments within the company while dealing with the financials on each job assignment.
Job Duties/Responsibilities

1. Must manage Large constructions projects, service requests, outage restoration, reliability improvement, responding to Customer Issue Resolution complaints, resolving executive and utility commission complaints and Construction Operations spending to meet Budget obligations.
2. Accountable to motivate a diverse and geographically dispersed Entergy and Contractor work force dealing with a wide variety of safety and training issues. Responsible to influence employees at the craft level through Jurisdictional Leadership on a wide variety of safety and training issues. Lead teams to achieve operational excellence by: 1) setting and communicating aggressive performance expectations, 2) learning/teaching process improvements, 3) measuring/monitoring performance levels, 4) providing feedback positive/negative and coaching performance improvements to employees.
3. Responsible to focus on the training and development of all employees to ensure that they are qualified to perform the work they are assigned. Required to lead storm teams (consisting of approximately 50 people or more) during outage restoration. Required to respond to storm restoration and manage employee call out schedules/response.
4. Oversees distribution project construction by company or contract personnel. Attends safety tailboard meetings in all types of weather and locations. Will oversee and spend several hours per visit at each jobsite on a daily basis. Responsible to set up customer outages and switching as needed for operational and safety contingency. Distribute memos to each building/house in outage area prior to scheduled outage. Involved with isolating lines during switching procedure.
5. Review contractor invoicing for accuracy and approve once we have verified charges are correct and as per contracts rates and terms. Must spend considerable time in the field conducting safety observations and audits of contractor completed work. Responsible for attending Pre-Design and Pre- Construction meetings to promote productive design and construction of large distribution projects. Responsible for the recording of completed work within Entergy systems, keep and manage all records, design As-Built, complete Time & Labor entry.
6. Responsible to recognize hazards in the workplace and have the ability to mitigate the hazards. Have the ability to maintain and care for Company equipment properly and safeguard assets. Accountable to meet the public in a pleasant and tactful manner and understand the importance of delivering a high level of customer service.

Minimum Requirements
Minimum education required of the position
High school diploma or equivalent work experience.
Minimum experience required of the position
7+ years experience in work related field (Distribution Operations or Engineering). Strong knowledge of computers and related technology.
Minimum knowledge, skills, and abilities required of the position
Experience in managing/executing capital and/or O&M projects. Strong organizational skills with ability to manage multiple projects simultaneously. Excellent verbal and written communications skills.
Any certificates, licenses, etc. required of the position
None
Primary Location: Mississippi-Grenada Mississippi : Grenada || Mississippi : Southaven
Job Function: Corporate
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 123259
Travel Percentage:25% to 50%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.