60 Entergy Customer Service Representative Jobs Hiring Near You

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Job Summary/Purpose

Entergy is seeking an application developer to support custom app development for the Integrated Customer Organization. This position will be a member of an agile scrum team to deliver next-generation AI systems in support of Entergy’s customer-facing systems. The application developer's role is to design, build, test and analyze software programs and applications. This includes researching, designing, documenting, and modifying software specifications throughout the development lifecycle. The developer will be expected to build high quality software utilizing the latest techniques in agile software development. The application developer will also analyze and fix software errors in a timely and accurate fashion and provide status reports where required.

Job Duties/Responsibilities

1. Prepare and deliver reports for management and/or team members for status updates
2. Facilitate knowledge sharing through code reviews, pair programming, and technical discussions
3. Resolve conflicts independently when possible, escalating appropriately when needed
4. Influence technical direction through well-reasoned arguments and demonstrated expertise
5. Research and learn new development techniques, technologies and standards to improve systems and processes
6. Coordinate across teams to identify and manage technical dependencies
7. Maintain high-quality standards while meeting project timelines
8. Champion best practices in software development, testing, and deployment
9. Implement and improve CI/CD pipelines, testing frameworks, and monitoring systems
10. Guide junior engineers in adopting best practices and modern development techniques
11. Assist in the development of system and technical documentation

Minimum Education and Experience

• Bachelor's degree in computer science, software engineering or related field
• App Developer III: 4-6 years of software engineering experience with progressively increasing responsibilities and technical complexity.
• App Developer, Sr: Minimum 6 years of software engineering experience with progressively increasing responsibilities and technical complexity.

Minimum Knowledge and Skills

1. Excellent written and verbal communication skills
2. Strong analytical and problem-solving abilities
3. Collaborative mindset with ability to influence peers
4. Adaptable approach to changing requirements and priorities
5. Strong proficiency in Python and JavaScript, including modern frameworks
6. Demonstrated experience with agile development methodologies and software architecture principles
7. Knowledge of performance optimization techniques
8. General knowledge of AI frameworks (LangChain, LlamaIndex, Strands, etc)
9. CI/CD and DevOps experience
10. Advanced knowledge of Git version control (branching, rebasing, Github actions)
11. Working knowledge of AWS cloud services (Lambda, ECS/EKS, S3, etc.)
12. Experience working with Docker containers
13. Proficiency in automated testing frameworks (unit, integration, end-to-end testing)

Desired Skills

1. Knowledge of voice/telephony systems
2. Experience with implementing AI solutions
3. Cloud certifications

Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Arkansas : Little Rock || Mississippi : Jackson || Texas : The Woodlands 
Job Function: Corporate
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 2
Req ID: 123967
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.