60 Entergy Customer Service Jobs Hiring Near You

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

JOB SUMMARY/PURPOSE

The Supv, Bus Services Reporting (BSOS) is responsible for the BSOS reporting team which supports internal customers both within the Meter to Cash (M2C) team and broader teams across Entergy by delivering critical data insights.  This includes working on strategic initiatives, rate filings, requests for information (RFIs) from external groups, etc. to support data driven decisions. Leveraging AI and other technology, they will deliver key insights on usage, revenue, account details, lighting, and franchise fee information, among other areas.

This role is responsible for monitoring data requests, managing workload, and maintaining transparent throughput metrics.  They will drive continuous improvement throughout the team to proactively identify opportunities to streamline operations and increase the impact on the teams we support and customers we serve.  They will develop clear communications to present actions, owners, impacts, and timelines for key initiatives.

This role is also responsible for partnering with Operating Companies to manage franchise fee assignment, monitoring, and updates.  They will ensure accurate franchise fee assessment and remittance to municipalities.

This role will be a strategic partner, connecting the dots between data analysis, strategic priorities, and critical business needs via technology.  They will partner with the business to understand their operations and where support is most needed.  They will leverage continuous improvement tools to identify opportunities, close process gaps, and resolve business problems.  They will quickly identify process and technical issues and summarize impacts, root causes, resolution, and timelines for leadership.

JOB DUTIES/RESPONSIBILITIES

• Lead a team of professionals that are proficient in data analytics, data visualization, and query tools/languages
• Develop performance transparency through key reports, dashboards or other visual mediums to share status
• Leverage AI and other technology to validate data accuracy in key systems/databases including CCS, BW, and DataCore
• Perform initial analysis on system problems. Leads recovery efforts for process failures to ensure minimum impact to our stakeholders. Conduct root cause analyses and develop controls to prevent future process failure
• Lead special projects to improve BSOS reporting deliverables, franchise fee assignment process, and data quality
• Provide operational recommendations regarding resolution of key issues identified as barriers to jurisdictions meeting key objectives.
• Prepare business plans to implement established business strategy and departmental objectives
• Measure progress towards performance goals. Provide coaching and support for teams
• Continuously looking for process improvement opportunities to automate repetitive tasks or restructure work to improve customer outcomes
• Maintain safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations
• Control expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions
• Stay abreast of regulatory or political changes that may impact Entergy policy decision making
• Manage and interface with technical support resources to facilitate resolution and prioritize tickets on system breaks, enhancements, upgrades, etc. Develop controls to ensure the technical solutions are functioning as designed.
• Coordinate, prioritize and facilitate the documentation of business requirements/enhancements (design, development, and maintenance of technical solutions) across multiple functional areas.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Bachelor's Degree in a technical or business-related field required or equivalent experience.  Master’s degree preferred.

Minimum experience required of the position

• Minimum 5-7+ years relevant professional experience, with degree; OR in lieu of degree, minimum 10+ years of relevant professional experience. Desired: Preferred candidate would have at least 2+ supervisory, IT and project management experience.

Minimum knowledge, skills, and abilities required of the position

• Strong data analytics skills and ability to utilize data visualization tools
• Understanding of Entergy’s Customer Care System (SAP) and tables for data requests, problem analysis and issue resolution.
• SAP/CCS knowledge and billing experience is preferred along with functional knowledge of other Meter to Cash work groups
• High degree of proficiency of Microsoft Office: Word, Excel, PowerPoint and ability to adapt to working with Entergy’s customer service/accounting systems including but not limited to CCS, AMI, and/or other system applications
• Strong verbal and written communication skills, with the ability to communicate effectively across the organization. Strong analytical/problem solving, and negotiation skills
• Ability to make decisions based on information analysis. 
• Ability to manage daily operation of full-time employees working in an office and remote environment.
• Strong leadership abilities, ability to think strategically, develop and implement strategic plans.
• Strong customer service and conflict resolution orientation

Any certificates, licenses, etc., required for the position

• None

Primary Location: Arkansas-Little Rock Arkansas : Little Rock 
Job Function: Corporate
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 123736
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.