60 Entergy Customer Service Jobs Hiring Near You

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Texas, Inc.-GTX 

JOB SUMMARY/PURPOSE

This position supports Entergy Texas distribution reliability team by managing all reliability project aspects including coordinating schedules, managing budget and ensuring efficiency in all steps.

JOB DUTIES/RESPONSIBILITIES

• Establish project schedules, and track and control project costs and schedules to meet budgets and critical milestones.
• Prepare and conduct management review meetings at critical milestones. Maintain current information on project status in all relevant division and accounting databases.
• Resolve project conflicts that affect cost, schedule, or customer satisfaction, and develop appropriate action and recovery plans. Ensure that the project team utilizes the Capital Projects Process in the development and implementation of capital projects
• Manage a portfolio of reliability projects. Accountable for the coordination of and communication to all project resources, both internal and external.
• Communicate resource status to functional managers and jointly develop contingency plans. Ensure timely closeout of projects, including all required documentation. Provide feedback to functional management on team members' individual performance.

MINIMUM REQUIREMENTS:

Minimum education required of the position

Bachelor's degree in Engineering, Business, Management or equivalent (4 year degree required).

Minimum experience required of the position

5+ years of experience in customer service, engineering or operations. 

Minimum knowledge, skills, and abilities required of the position

Ability to work effectively both independently and in a team environment.  Must possess a working knowledge of utility rates, regulatory issues, company policy, construction of new facilities and contract requirements, and have the ability to prioritize opportunities based on probability of success and profitability. Must be an excellent verbal and written communicator, able to effectively develop and present sales proposals to prospective customers.

Any certificates, licenses, etc., required for the position

Preferred: Project Management Professional (PMP) certification

Primary Location: Texas-The Woodlands Texas : The Woodlands
Texas : Beaumont 
Job Function: Engineering
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 123767
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.