60 Entergy Customer Service Jobs Hiring Near You

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Texas, Inc.-GTX 

Job Summary/Purpose

Safely perform the functions of the Lead Operations Coordinator in the Vegetation Management (VM) group.  Provide continual focus on the safe, reliable, and compliant execution of Entergy’s VM program.  This includes all aspects of work projects needed to control and manage the vegetation on and along Entergy rights of way that could interfere with reliable service across the transmission, distribution, and substation system.  Responsible for leading, directing, and mentoring internal VM staff as well as ensuring internal processes, procedures, and expectations are monitored and consistently adhered to within assigned area(s). 

Job Duties/Responsibilities

• Scheduling, assigning, and monitoring VM contract work in accordance with Entergy’s safety and procedural requirements.
• Promoting and supporting the safety of contract partners by performing and documenting field observations, engagements, and associated coaching to address any improvement opportunities. 
• Developing and promoting strong safety leadership with co-workers, contract workforce, and internal/external customers.
• Ensuring all work activities follow Entergy’s Safe Work Rules Manual and procedural expectations.  
• Applying electric utility experience and industry knowledge to ensure expectations are met regarding safe work practices, industry standards, regulations, and procedures. (Incl. Job Safety/Hazard Analysis
• Applying working knowledge of current IVM programs, techniques, and industry practices to help promote and develop the advancement of Entergy’s VM program.
• Contract management including oversight of multiple contract projects simultaneously with minimal direct supervision.
• Developing, implementing, coordinating, and providing oversight for annual work plans in assigned areas.
• Monitor and manage contractor spend to meet annual budget targets in assigned areas.
• Perform field and accounting audits of contractor invoices to ensure accuracy of contractor billing.
• Monitor reliability performance and implement improvement plans in assigned areas.
• Work with internal groups such as engineering, line department, and construction to support various projects as it relates to Vegetation Management such as planning, estimation, oversight, and quality assurance.  
• Effectively communicate work plans and status reports of all projects to internal customers.
• Use of excellent communication and customer relation skills to maximize a positive customer experience.
• Respond to all customer vegetation issues in accordance with Entergy expectations, policies, and procedures.
• Effectively utilize conflict mitigation skills to manage and/or resolve issues with internal and external customers as well as contract partners. 
• Coordinate contract personnel during emergency and/or storm restoration throughout Entergy service territory and travelling off-system during mutual assistance opportunities if required.
• When needed, work extended hours in challenging terrain, environment, and conditions while coordinating emergency restoration efforts.
• Participate in internal/external communication and educational programs as it relates to VM.
• Participate in group and/or departmental teams in developing process improvement opportunities.
• Demonstrating proficiency with PC skills that include Entergy and Microsoft applications to perform, track, and document work.
• Support Construction teams including Mega, CP, PM&C, and networks for technical reviews of ROW plans, clearing estimates, Air saw, and quality assurance.

Minimum Requirements

Minimum education required of the position

• Preference will be given to those applicants with a 4-year college degree in Forestry or a related field.  Equivalent work experience will be considered for those without a degree.

Minimum experience required of the position

• With a 4-year college degree in Forestry or related field, a minimum of 8 years of electric utility vegetation management, line, substation, safety, project, or related experience.
• Without a 4-year college degree in Forestry or related field, a minimum of 10 years of electric utility vegetation management, line, substation, safety, project construction, or related experience.

Minimum knowledge, skills and abilities required of the position

• Experience in Utility Vegetation Managagement, Electric Utility Operations (Transmission and/or Distribution), and/or Contractor Management for safety and process compliance. 
• Excellent oral and written communication skills. 
• Ability to monitor and manage budgets within assigned areas. 
• Ability to manage multiple activities and changing priorities. 
• Excellent leadership skills. 
• Ability to promote and adapt to change. 
• Ability to lead and participate in problem solving teams as required. 

Any certificates, licenses, etc. required for the position

• Arborist or Utility Arborist License/Cerification (preferred, or be able to obtain within 1 year)
• State Certified Pesticide/Herbicide Applicator License (preferred, or be able to obtain within 1 year)

Other Attributes

• Financial/Budgetary - Responsible for managing annual PM&C PC budget estimates in assigned areas. In addition, making sure assigned region(s) are managing budgets to meet targets set by Project team.
• Contractor Oversight - Responsible for coordination and oversight of up to 50 contract employees on a regular basis and up to 100 contract employees during restoration type events.  In addition, responsible for coordination and sharing of crews across assigned region(s).
• Scope of Duties - Responsible for providing oversight of vegetation management operations and safety in assigned area(s) and assigned region(s).   

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.