60 Ensono Service Delivery Manager Jobs Hiring Near You

Location: Kings Mountain, NC

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

The Data Center Facilities Specialist is responsible for the planning, maintenance, and documentation of data center operations and associated mission-critical infrastructure at our Kings Mountain, NC location. This role ensures effective oversight of contractor activities and maintenance practices to maintain operational integrity and energy efficiency, directly supporting Ensono's mission to enable clients to Do Great Things.

• Ensure operational best practices to maintain availability and uptime of mission-critical operations and infrastructure

• Review and document operational and emergency procedures, maintaining as-built documentation

• Share technical knowledge with team members to promote professional growth and cross-training

• Optimize energy efficiency of data center facilities and systems

• Operate and manage critical equipment for routine and emergency services, including HVAC, plumbing, chillers, and fire detection systems

• Monitor and maintain optimal environmental conditions (temperature, humidity, airflow) to protect equipment and ensure continuous uptime

• Conduct regular inspections of critical infrastructure including electrical systems, UPS, generators, PDUs, and fire suppression systems

• Coordinate equipment installations, moves, adds, and changes (IMACs) within the data center environment

• Manage cable infrastructure and maintain organized cable management practices

• Respond to facility-related alerts and incidents with urgency to minimize service impact and maintain SLA commitments

• Perform routine maintenance on raised floors, hot/cold aisle containment systems, and rack infrastructure

• Coordinate with vendors and contractors for data center maintenance, repair services, and capital projects

• Ensure compliance with data center industry standards, safety regulations, and company security policies

• Maintain accurate documentation of facility assets, maintenance logs, incident reports, and as-built drawings

• Support capacity planning and infrastructure improvement initiatives

• Participate in on-call rotation to provide 24/7 support for critical facility operations

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

• 3+ years of experience in data center facilities management or critical infrastructure operations

• Strong knowledge of data center infrastructure including power distribution (PDUs), cooling systems, and environmental controls

• Understanding of backup power systems including UPS and generator operations

• Familiarity with data center standards and best practices (ASHRAE, Uptime Institute, TIA-942)

• Experience with environmental monitoring systems and building management systems (BMS)

• Knowledge of safety protocols for working in data center environments

• Ability to work in a 24/7 operational environment and respond to after-hours emergencies

• Strong troubleshooting skills with ability to quickly identify and resolve facility issues

• Excellent documentation and communication skills

• Physical ability to lift equipment (up to 50 lbs), work with cabling, and navigate raised floor environments

• High school diploma or equivalent required; Associate's or Bachelor's degree in Electrical Engineering, Facilities Management, or related technical field preferred

• Minimum 3 years of hands-on experience in data center operations or critical facilities management

• Experience working with mission-critical infrastructure and understanding of uptime requirements

• Data Center Certified Associate (DCCA) or Certified Data Centre Professional (CDCP) certification

• Experience with colocation or managed service provider data center environments

• Knowledge of DCIM (Data Center Infrastructure Management) tools

• Electrical or HVAC technical certifications

• Experience with incident management and change management processes (ITIL framework)

• Familiarity with physical security systems and access control in data center environments

Ensono is a place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

• Unlimited Paid Days Off

• Three health plan options

• 401k with company match

• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts

• Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement

• Paid childbearing and paternal leave

• Education Reimbursement, Student Loan Assistance or 529 College Funding

• Sabbatical leave

• Wellness program

• Flexible work schedule

As of the date of this posting, a good faith estimate of the current pay scale for this role is $44,000 to $63,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance, and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP's pay transparency policy can be found on OFCCP's website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.