Monitor Salesforce platform releases, features, and capabilities relevant to call center operations ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...
4 Directv Call Center Supervisor Jobs Hiring Near You
Monitor Salesforce platform releases, features, and capabilities relevant to call center operations ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...
Monitor Salesforce platform releases, features, and capabilities relevant to call center operations ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...
Monitor Salesforce platform releases, features, and capabilities relevant to call center operations ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...
Monitor Salesforce platform releases, features, and capabilities relevant to call center operations ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...
New
Monitor Salesforce platform releases, features, and capabilities relevant to call center operations ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...
New
Monitor Salesforce platform releases, features, and capabilities relevant to call center operations ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...
Monitor Salesforce platform releases, features, and capabilities relevant to call center operations ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...
DirecTV Jobs Information
Do workers at DIRECTV get paid breaks?
Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
84% of people say they get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
Does DIRECTV pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
46% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.
46% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.
At DIRECTV, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and April 2026.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and April 2026.
Is the health insurance from DIRECTV affordable enough for their workers?
Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between April 2025 and April 2026.
83% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get paid time off at DIRECTV?
Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and April 2026.
95% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and April 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule four weeks ahead of time.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and February 2026.
- 13% of people with changing schedules find out their shifts one week or less ahead of time.
- 13% of people with changing schedules find out their shifts two weeks ahead of time.
- 6% of people with changing schedules find out their shifts three weeks ahead of time.
- 69% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and February 2026.
Do workers at DIRECTV worry about hours?
Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and February 2026.
85% of people report they don’t worry about getting enough hours.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and February 2026.
Do DIRECTV workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and February 2026.
57% report that they don’t have enough control over which shifts they work.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and February 2026.
How easy is it for DIRECTV workers to change shifts?
Some people find it hard to change shifts.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and February 2026.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and February 2026.
How easy is it to get time off at DIRECTV?
Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.
71% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.
Do DIRECTV managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and February 2026.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and February 2026.
Do jobs at DIRECTV spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and February 2026.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and February 2026.
How easy is it to take sick days at DIRECTV?
Some people find it hard to take sick days.
53% of people report that it’s hard to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
53% of people report that it’s hard to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
Is working at DIRECTV good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
75% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and February 2026.
75% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and February 2026.
Do people at DIRECTV feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
34% of people say they’re not treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and April 2026.
34% of people say they’re not treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at DIRECTV get to take their breaks without interruption?
Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.
83% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.
Is it stressful to work at DIRECTV?
Most people feel stressed here.
82% of people say they often feel stressed at work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
82% of people say they often feel stressed at work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at DIRECTV enjoy their jobs?
Only some people enjoy their job.
53% of people report they don’t enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.
53% of people report they don’t enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at DIRECTV recommend working with their team?
Only some people recommend working with their team.
61% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
61% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people get enough training when they start at DIRECTV?
Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
69% of people report they got enough training when they started working here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people get support to advance at DIRECTV?
Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people think DIRECTV’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and April 2026.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers feel well informed about how DIRECTV is doing?
Only some people feel well informed about how the company is doing.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
What other companies are hiring for Call Center Supervisor jobs?
What are the most popular jobs at Directv?
Full-time
Posted 9 days ago
Key responsibilities
Maintain and evolve the 2-3 year Salesforce/DIRECTV360 technology roadmap, ensuring alignment with business priorities.
Support requirements grooming and validation to ensure technical feasibility and completeness before handoff to delivery teams.
Serve as a liaison between business stakeholders and IT development teams to communicate requirements and reduce miscommunication.
DIRECTV rating
7.2
Based on 38 frontline employees who took The Breakroom Quiz
64th of 101 rated telecommunications companies
Job description
The Sr. Manager, Customer Care Operations Project Management is an expert-level strategist and technical advisor responsible for shaping the multi-year technology roadmap and ensuring business requirements are technically sound before handoff to delivery teams, with a specific focus on the Salesforce/DIRECTV360 platform supporting Customer Care and Call Center operations. This role bridges business strategy and IT technical expertise - bringing deep Salesforce platform knowledge, familiarity with IT development tools and practices, and established relationships across IT and Salesforce Program Management teams to drive roadmap planning, requirements readiness, and investment decisions. This role serves as a trusted technical advisor to the Strategy team, IT partners, and leadership, playing a significant role in ensuring the success of complex, cross-functional technology initiatives - including the organization's ongoing technology transformation and migration of capabilities into DIRECTV360.
Here's what you'll do:
- Maintain and continuously evolve the 2 - 3-year Salesforce/DIRECTV360 technology roadmap, ensuring it reflects current business priorities and platform capabilities.
- Monitor Salesforce platform releases, features, and capabilities relevant to call center operations, proactively identifying opportunities and risks.
- Provide technical feasibility input and identify sequencing dependencies to support sound roadmap prioritization decisions.
- Support prioritization decisions tied to the ongoing Transition Services Agreement (TSA) separation and system migration strategy.
- Leverage established relationships with IT and Salesforce Program Managers to maintain visibility into upcoming platform changes, dependencies, and cross-team initiatives.
- Partner directly with Strategy team leadership to shape, validate, and communicate roadmap decisions to stakeholders.
- Translate business needs into requirements formatted clearly and effectively for IT development teams, reducing ambiguity and rework.
- Partner in discovery and requirements grooming sessions, providing Salesforce/DIRECTV360 technical expertise to ensure requirements are technically sound and complete before handoff to delivery teams.
- Maintain access to IT's development and tracking tools (e.g., Jira) to independently review and spot-check how requirements and stories have been entered, ensuring accuracy and completeness.
- Serve as a liaison between business stakeholders and IT development teams, closing communication gaps and reducing miscommunication or missed requirements.
- Independently validate technical feasibility assessments provided by IT development partners.
- Advise the Strategy team on best practices for structuring and documenting requirements, drawing on prior IT development experience.
- Provide technical input on cost, effort, and complexity considerations to support finance-facing ROI business cases.
- Assess technical risk for proposed Salesforce-based solutions as needed.
- Partner with Finance and Strategy team leadership on investment prioritization discussions, particularly for TSA-related migration initiatives.
What you'll need to be successful:
Education:
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field preferred. Equivalent experience will be considered.
- Salesforce Administrator certification preferred.
- Additional Salesforce certifications a plus, such as Salesforce AI Specialist and Salesforce Data Cloud/Data360.
- SAFe (Scaled Agile Framework) certification a plus.
- PMP (Project Management Professional) certification or equivalent a plus.
Knowledge & Experience:
- Subject matter expertise in the Salesforce platform preferred, with hands-on experience in Salesforce architecture, capabilities, and implementation within a Customer Care/Call Center or similar operational environment.
- Demonstrated ability to bridge business strategy, customer operations, Salesforce platform expertise, enterprise data strategy, AI-enabled solutions, and technology delivery to support roadmap planning and investment decisions.
- Experience with IT development and tracking tools (e.g., Jira) and familiarity with how technical requirements, user stories, and capabilities are structured and documented preferred.
- Proven ability to translate business requirements into technically sound specifications for development teams, with a track record of reducing rework and miscommunication between business and IT.
- Relevant professional experience in a Salesforce technical, IT product/application support, or related technology role; specific years of experience to be determined based on demonstrated expertise and platform depth.
Skills & Competencies:
- Strong working relationships across IT, Salesforce Program Management, and cross-functional technology teams, with the ability to move quickly and contribute with minimal ramp-up time.
- Exceptional analytical and problem-solving skills; able to evaluate technical feasibility and translate complex platform capabilities into clear guidance for business stakeholders.
- Strong understanding of Salesforce platform roadmap, releases, and emerging capabilities (including AI-enabled and data strategy features) relevant to Customer Care operations.
- Excellent written and verbal communication skills; able to communicate effectively with business stakeholders, IT development teams, vendor partners, and senior leadership.
- Proven ability to manage competing priorities across roadmap, requirements, and business case workstreams simultaneously.
- Demonstrated financial and business acumen to support cost/effort estimation and investment prioritization discussions.
Level Criteria:
- Complexity: Handles complex and ambiguous technical and business problems with innovative and strategic solutions; integrates Salesforce platform expertise with business strategy and enterprise technology planning.
- Scope: Receives assignments in the form of objectives and leads roadmap and requirements strategy with broad scope, determining how best to apply technical expertise to meet organizational goals.
- Impact: Has significant impact on business outcomes, including the success of technology migration initiatives tied to the TSA separation; erroneous technical guidance or incomplete requirements may impact delivery timelines and cost.
- Supervision: Operates with a high degree of independence; follows company policies and established procedures while recommending changes and improvements to requirements and roadmap practices.
May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
This position requires, but is not limited to, 20% travel.
This is a remote position that can be located anywhere in the United States, with the exception of Alaska. #LI-Remote
A career with us comes with big rewards:
DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.
The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
DIRECTV WAGE ZONES: $91,770 - $166,635
Low (N1): $91,770 - $137,655
Mid (N2): $96,600 - $144,900
High (N3): $106,260 - $159,390
Top (N4): $111,090 - $166,635
Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Apply today!
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About DirecTV
Sourced by ZipRecruiter
Industry
Cable and satellite broadcasting and satellite telecommunications
Company size
11 - 50 Employees
Headquarters location
El Segundo, CA, US