13 Radial Call Center Supervisor Jobs Hiring Near You

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Fulfillment Specialist.
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial
Role Summary:
The Fulfillment Specialist position in a fulfillment center is a general labor position that reports to a Fulfillment Center Supervisor and/or Manager. Responsibilities include all vendor compliance duties including answering email dispositions, maintaining T-SKU logs, and working client VAS.
Responsibilities:

• Customization, Embroidery, and Stitching
  Check and document the work of others according to established guidelines.
• Maintain cycle count and quality assurance programs.
• Ability to understand inventory knowledge to make sound decisions on the cancelation of customer orders.

• Reconcile and report any audit discrepancies.

• Proactively seek out improvements in processes.

• Prepare and submit reports to track daily, weekly, and monthly metrics as assigned.

• Ability to understand and work with Android equipment.

• Support and maintain the company quality management system and programs.

• Responsible for auditing no less than the prescribed percentage of inbound and outbound shipments daily.

• Work overtime as deemed necessary by management.

• Assist in the daily sanitation of assigned area to insure an efficient, safe and hazard free production environment.

• Assist other members of the FC team, in any way possible, as determined by FC management and supervisors.

• Meet or exceed company standards on attendance, punctuality, conduct, safety, and security.

• Flexibility to adapt to a changing environment and changes in procedures.

• Ability to decipher process of mis-ships to clients.

• Ability to work within Microsoft Office

• Research of non-compliant customer returns.

• Ability to communicate well with clients.

• Must be cross trained in an additional department.

• Train on and follow standard operating procedures.

• Locate and recognize barcodes on client products.

• Use functions of the RF Android for the purpose of put away, replenishment, picking, and sorting functions.

• Induct product into sortation process of the tilt tray sorter and PTL.

• Identify proper package type for packing process. Corrugate or bags based on client specifications.

• Follow safety guidelines when working around conveyor or pick carts.

• Loading trucks by hand, using conveyance, pallet jacks or PIT as required

• Perform routine value-added services based upon client.

• Additional Responsibilities: Cross-training on other client and fulfillment processes.

• Training new hires as needed.

• Working as directed by lead or supervisors.

• May be required to perform other duties as assigned.

Qualifications:

• One to two years related experience and/or training in warehousing or distribution operations; or equivalent combination of education and experience.

• Good oral and written communication skills.

• Good interpersonal interaction and social skills.

• Good problem-solving skills.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

• Must adhere to facility requirements regarding the handling of specific products and the reporting of illness. This includes personal hygiene standards, such as frequent hand washing, the storage of lunches / personal items, food in the work area and the wearing of clothes that are free from soil contaminants and holes.

• Ability to stand for extended periods of time.

• Good vision and hearing for verbal communication and forklift safety

• Manhattan WMS experience preferred.

• Must be able to lift 50 lbs.

• Must be able to push or pull carts of up to 100 lbs.

Travel:

• This position is not remote.
• No travel is required

Benefits

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
We strive to create a welcoming and inclusive workplace where everyone feels respected and valued. Candidates should demonstrate professionalism and a history of building positive, collaborative relationships in the workplace.
Maintaining trust, honesty, and integrity is essential in our relationships with employees, customers, and the communities we serve. Candidates should have a proven record of adhering to compliance standards, upholding data privacy, confidentiality requirements, and demonstrating honesty in all aspects of their work
Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
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