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60 Access2Care Call Center Supervisor Jobs Hiring Near You

Input Audio LLC

Call Center Supervisor

Austin, TX · On-site

Full-time Call Center Supervisor About Us At [Company Name], we pride ourselves on delivering exceptional customer service and support. Our call center is the heart of our customer interactions, and ...

Input Audio LLC

Call Center Supervisor

Austin, TX

Full-time Call Center Supervisor About Us At [Company Name], we pride ourselves on delivering exceptional customer service and support. Our call center is the heart of our customer interactions, and ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

BestWay Rent To Own

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Call Center Supervisor The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers ...

BestWay Rent To Own

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Call Center Supervisor The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

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Access2Care Jobs Information

What is it like to work at Access2Care?

Access2Care appears to be a company that prioritizes patient-centered care and community involvement, fostering a collaborative and compassionate work environment.

The company's mission-driven approach is reflected in its team structure, which includes healthcare professionals, social workers, and other support staff working together to provide comprehensive care services to vulnerable populations. Access2Care's work environment is likely to be dynamic and fast-paced, with opportunities for professional growth and development.

Working at Access2Care may appeal to individuals who are passionate about delivering high-quality, person-centered care and are committed to making a positive impact in their communities, with opportunities to work in a variety of settings and make a meaningful difference in the lives of others.

What makes Access2Care an attractive place to work?

Access2Care is a reputable provider of home care services, dedicated to delivering high-quality care to individuals in need. The company fosters a collaborative work environment that values innovation, flexibility, and teamwork, offering employees opportunities to grow professionally and make a meaningful impact in their communities. By joining Access2Care, individuals can pursue a career that combines personal fulfillment with opportunities for advancement and professional development in the healthcare industry.

What other companies are hiring for Call Center Supervisor jobs?

Call Center Supervisor

Cedar Riverside People'

Minneapolis, MN • On-site

$25 - $28/hr

Full-time

Re-posted 24 days ago

Job description

About the Role:

The Call Center Supervisor plays a pivotal role in overseeing daily operations within a busy call center environment to ensure exceptional customer service and achievement of performance targets. This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors call center metrics closely, analyzing data to identify trends and implement strategies that improve efficiency and customer satisfaction. Additionally, the role involves coordinating outbound calling campaigns and collaborating with sales teams to drive center sales objectives. Ultimately, the Call Center Supervisor ensures that operational goals are met while fostering a positive and motivating work environment.

Minimum Qualifications:

  • Proven experience working in a call center environment, preferably in a supervisory or team lead role.
  • Strong oral and verbal communication skills with the ability to effectively interact with customers and team members.
  • Demonstrated knowledge of call center metrics and performance management.
  • Ability to manage outbound calling campaigns and understand sales processes within a call center.
  • Proficiency in call center management software and related technology.

Preferred Qualifications:

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Experience with CRM systems and workforce management tools.
  • Background in sales or customer service within a call center setting.
  • Certification in call center management or leadership training.
  • Bilingual abilities to support diverse customer bases.

Responsibilities:

  • Supervise and support call center agents during inbound and outbound calls to maintain high-quality customer interactions.
  • Monitor key performance indicators such as call volume, average handle time, and customer satisfaction scores to ensure targets are met.
  • Conduct regular coaching sessions and performance reviews to develop team members’ skills and address any performance issues.
  • Coordinate outbound calling initiatives to maximize sales opportunities and meet revenue goals.
  • Collaborate with management to develop and implement process improvements and training programs.
  • Manage scheduling and staffing to ensure adequate coverage during peak call times.
  • Handle escalated customer issues and provide timely resolutions to maintain service excellence.

Skills:

The required skills such as call center management and understanding of call center metrics are essential for monitoring team performance and driving continuous improvement. Oral and verbal communication skills are used daily to provide clear instructions, deliver feedback, and resolve customer issues effectively. Experience with outbound calling and center sales enables the supervisor to lead sales initiatives and motivate agents to meet targets. Familiarity with the call center environment allows the supervisor to anticipate operational challenges and implement efficient workflows. Preferred skills like CRM proficiency and bilingual communication enhance the supervisor’s ability to manage customer relationships and support a diverse team, contributing to overall success.


08:00 am to 05:00 pm
40 hours per week