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60 Access2Care Call Center Supervisor Jobs Hiring Near You

MMC Group

Supervisor - Call Center

Manhattan, NY · On-site

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

Illinois Mutual

Call Center Supervisor

Peoria, IL · On-site

$58K - $62K/yr

Call Center Supervisor Department: Policy Service Reports To: Manager, Policy Service Location: Home Office Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built ...

Conduent, Inc.

Call Center Supervisor

Concord, NH

Minimum three years of call center supervisory or management experience. * Demonstrated ability to lead, motivate, and develop high-performing teams. * Experience managing KPIs, attendance, adherence ...

Conduent, Inc.

Call Center Supervisor

Concord, NH · On-site

Minimum three years of call center supervisory or management experience. * Demonstrated ability to lead, motivate, and develop high-performing teams. * Experience managing KPIs, attendance, adherence ...

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Access2Care Jobs Information

What is it like to work at Access2Care?

Access2Care appears to be a company that prioritizes patient-centered care and community involvement, fostering a collaborative and compassionate work environment.

The company's mission-driven approach is reflected in its team structure, which includes healthcare professionals, social workers, and other support staff working together to provide comprehensive care services to vulnerable populations. Access2Care's work environment is likely to be dynamic and fast-paced, with opportunities for professional growth and development.

Working at Access2Care may appeal to individuals who are passionate about delivering high-quality, person-centered care and are committed to making a positive impact in their communities, with opportunities to work in a variety of settings and make a meaningful difference in the lives of others.

What makes Access2Care an attractive place to work?

Access2Care is a reputable provider of home care services, dedicated to delivering high-quality care to individuals in need. The company fosters a collaborative work environment that values innovation, flexibility, and teamwork, offering employees opportunities to grow professionally and make a meaningful impact in their communities. By joining Access2Care, individuals can pursue a career that combines personal fulfillment with opportunities for advancement and professional development in the healthcare industry.

What other companies are hiring for Call Center Supervisor jobs?

Call Center Supervisor

Software Technology Inc

Dallas, TX • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Call Center Supervisor

Location: Dallas, TX

Position: Onsite

We are looking for a supervisor who manages the team of White Glove Voice Specialists/Jr. Banker, responsible to manage day-to-day operations, ensure readiness to support clients, manage performance feedback and coaching for team members, monitor and assess client calls, emails and other activities.

Process/Functional Skills:

  • Team Leadership: Lead, motivate, and supervise a team of call center agents to ensure high-quality customer service, productivity, and adherence to company policies and procedures.
  • Performance Management: Monitor and evaluate the performance of call center agents, providing regular feedback, coaching, and support to improve performance and achieve KPIs.
  • Call Monitoring: Review and assess call interactions to ensure that agents maintain a high level of professionalism, customer service, and compliance with company standards.
  • Scheduling: Create and manage agent schedules to ensure proper coverage during peak call hours and adherence to break schedules.
  • Training and Development: Identify training needs and assist in the development of training programs to improve the skills and knowledge of call center agents. Conduct onboarding for new hires.
  • Quality Assurance: Establish and maintain quality assurance procedures to ensure consistent and exceptional customer service delivery. Identify areas for improvement and implement corrective action.
  • Data Analysis: Collect and analyze call center data, including call volume, response times, and customer satisfaction metrics. Use data-driven insights to improve operations.
  • Conflict Resolution: Address and resolve customer and employee issues and complaints. Escalate complex cases to higher management as needed.
  • Documentation and Reporting: Maintain accurate records, reports, and documentation of call center activities, including performance metrics and agent evaluations.
  • Compliance: Ensure compliance with industry regulations, company policies, and data security standards. Stay up-to-date with relevant laws and regulations.

Behavioral Skills:

  • Communication: Excellent written and verbal communication
  • Leadership: Ability to coordinate, motivate and provide guidance to the teams.
  • Risk Management: The ability to analyze, prioritize, and minimize the amount of risk an initiative, program, or project may cause.
  • Analytical problem solving: The ability to identify and address potential issues, keep up with technology, and improve software quality.
  • Time management: The ability to prioritize tasks and meet delivery deadlines.
  • Presentation: Should possess excellent presentation skills. Should be able to provide status update on PPT.

Qualification:

  • High school diploma or equivalent.
  • At least 3-5 years of working in customer service, a supervisory role, or in a call center is required.

Apply