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60 Blackbaud Client Success Manager Jobs Hiring Near You

Blackbaud

Customer Success Manager, Corporate Impact

$53K - $70K/yr

At Blackbaud, we are committed to powering an Ecosystem of Good-a connected network of people and organizations working together to build a better world. As a Customer Success Manager (CSM), you will ...

Blackbaud

Customer Success Manager, Corporate Impact

SC · Remote

$53K - $70K/yr

At Blackbaud, we are committed to powering an Ecosystem of Good-a connected network of people and organizations working together to build a better world. As a Customer Success Manager (CSM), you will ...

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Blackbaud Jobs Information

What is it like to work at Blackbaud?

Blackbaud is a socially responsible company that prioritizes its mission to power the good work of a new generation of nonprofit leaders, with a culture that values collaboration, innovation, and community involvement.

The company's team structure is organized around product lines, with a focus on agile development methodologies and cross-functional collaboration, allowing employees to work closely with colleagues from various departments to deliver solutions that meet the evolving needs of nonprofit organizations. Blackbaud's work environment is designed to foster creativity and productivity, with modern office spaces and a range of employee benefits and perks.

Working at Blackbaud may appeal to candidates who are passionate about making a positive impact in the nonprofit sector, as the company offers a unique opportunity to contribute to the success of organizations that drive social change and community development, with a range of career advancement opportunities and professional growth prospects.

What makes Blackbaud an attractive place to work?

Blackbaud is a leading provider of cloud software for the global philanthropic community, offering a comprehensive suite of solutions for fundraising, donor management, and engagement. The company fosters a collaborative and innovative work environment, with opportunities for employees to contribute to the development of cutting-edge technology and solutions that drive social impact. By joining Blackbaud, professionals can pursue a career that aligns with their values, while also enjoying opportunities for growth, professional development, and making a meaningful difference in the lives of others.

Does Blackbaud pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and May 2026.

How easy is it to get time off at Blackbaud?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it to take sick days at Blackbaud?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Blackbaud feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Blackbaud enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Blackbaud recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at Blackbaud?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think Blackbaud’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

What other companies are hiring for Client Success Manager jobs?

What are the most popular jobs at Blackbaud?

Infographic showing various Client Success Manager job openings at Blackbaud in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 3% Physical, and 97% Remote job distribution.

Customer Success Manager, Corporate Impact

Blackbaud

Remote

$53K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 hours ago

Blackbaud rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

88th of 245 rated software companies

Job description

At Blackbaud, we are committed to powering an Ecosystem of Good-a connected network of people and organizations working together to build a better world. As a Customer Success Manager (CSM), you will play a pivotal role in this mission by serving as a strategic partner to our customers across the social good sector. You will guide them in leveraging Blackbaud's cloud solutions, services, and data intelligence to achieve meaningful, measurable outcomes aligned with their organizational goals.

This role is both proactive and consultative, requiring a deep understanding of customer needs, industry best practices, and the value our technology delivers. You will lead success planning, drive adoption, monitor customer health, and foster long-term relationships that result in retention, growth, and advocacy. As a strategic partner, you will collaborate across internal teams and use data-driven insights to anticipate challenges, identify opportunities, and ensure customers realize the full potential of their investment in Blackbaud.

CSMs are expected to operate with a high level of autonomy and strategic influence, engaging with executive stakeholders and contributing to cross-functional initiatives that enhance the overall customer experience. Your work will directly impact customer satisfaction, loyalty, and the expansion of Blackbaud's footprint within the social good community.

What you'll do:

  • Customer Partnership & Strategy

  • Build strategic relationships with executives and key stakeholders.

  • Drive usage and value realization of YourCause solutions.

  • Develop and execute joint success plans supported by executive business reviews.

  • Onboard new customers and ensure effective use of available resources (support, training, community, etc.).

  • Customer Health & Retention

  • Monitor product usage and sentiment data to identify risks and opportunities.

  • Respond to survey feedback and proactively manage wellness plans for at-risk customers.

  • Protect recurring revenue through proactive sentiment tracking and wellness planning.

  • Work collaboratively with the renewals team to share customer feedback and relationship insights to ensure successful renewal of each of our clients.

  • Growth & Advocacy

  • Identify and support expansion opportunities in collaboration with sales.

  • Foster loyalty and develop customer champions through reference programs, stories, and event participation.

  • Encourage best practices to drive engagement (e.g., giving campaigns, incentive programs).

What you'll bring:

  • 3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector.

  • Proven success in relationship-building and customer service.

  • Strong communication and presentation skills.

  • Experience engaging with c-suite executives and managing sensitive discussions.

  • Ability to derive insights from data and demonstrate cloud technology.

  • Self-starter with a collaborative mindset and global perspective.

  • Familiarity with Blackbaud solutions is a plus.

  • Passion for helping others and driving social impact.

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Blackbaud powers social impact through purposedriven technology and responsible AI. Guided by our Intelligence for Good vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

The starting base pay is $53,400.00 to $70,300.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

  • Medical, dental, and vision insurance

  • Remote-flexible workforce

  • Wellness Programs

  • 401(k) program with employer match

  • Flexible paid time off

  • Generous Parental Leave

  • Donations for Doers

  • Pet insurance, legal and identity protection

  • Tuition reimbursement program

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