Build, manage, and grow key corporate, association, SMERF, and negotiated accounts, with an emphasis on repeat and basebuilding business. * Partner closely with Revenue Management to align sales ...
Benchmark
46 Benchmark Account Manager Jobs Hiring Near You
Build, manage, and grow key corporate, association, SMERF, and negotiated accounts, with an emphasis on repeat and basebuilding business. * Partner closely with Revenue Management to align sales ...
Staff Accountant
$47.80K - $63.10K/yr
... managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed ... Handle accounts payable functions, including processing and posting invoices and completing weekly ...
Staff Accountant
$47.80K - $63.10K/yr
... managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed ... Handle accounts payable functions, including processing and posting invoices and completing weekly ...
Ensure that all balance sheet accounts are reconciled on a timely basis. * Develop and implement financial strategies, policies, and procedures to ensure the effective management and control of ...
Ensure that all balance sheet accounts are reconciled on a timely basis. * Develop and implement financial strategies, policies, and procedures to ensure the effective management and control of ...
... accounts payable/receivable, payroll, and cash management Ensure timely and accurate month-end and year-end close processes Maintain strong internal controls and safeguard company assets Lead the ...
... accounts payable/receivable, payroll, and cash management Ensure timely and accurate month-end and year-end close processes Maintain strong internal controls and safeguard company assets Lead the ...
Posting charges to guest rooms and house accounts using our property management system * Answering the phone promptly and professionally, retrieving and communicating guest messages, and handling ...
Posting charges to guest rooms and house accounts using our property management system * Answering the phone promptly and professionally, retrieving and communicating guest messages, and handling ...
Hotel Night Auditor
Houston, TX · On-site
$14.25 - $19/hr
Enter and manage guest and staff communications in computer systems, update guest profiles, resolve ... Ensure all charges, including food, outlet passes, and liquor sales, are posted to guest account ...
Hotel Night Auditor
Houston, TX · On-site
$14.25 - $19/hr
Enter and manage guest and staff communications in computer systems, update guest profiles, resolve ... Ensure all charges, including food, outlet passes, and liquor sales, are posted to guest account ...
Benchmark Jobs Information
What are the key skills and qualifications needed to thrive as an Account Manager, and why are they important?
To thrive as an Account Manager, you need strong relationship-building, negotiation, and project management skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and organizational abilities help you stand out in managing client needs and expectations. These skills are crucial for maintaining client satisfaction, driving revenue growth, and fostering long-term business partnerships.
What are some common challenges Account Managers face when balancing client needs with company objectives?
Account Managers often navigate the delicate balance between meeting client expectations and aligning with their own organization's goals. This can involve managing multiple client accounts with differing priorities, ensuring timely communication, and sometimes having to negotiate or set boundaries to avoid overpromising. Effective Account Managers develop strong organizational skills and clear communication strategies to address these challenges while maintaining positive client relationships. Regular collaboration with internal teams is also crucial to deliver solutions that satisfy both clients and company standards.
What does an Account Manager do?
An Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They coordinate with internal teams to deliver products or services that meet client expectations, handle client inquiries or concerns, and work to identify new business opportunities within existing accounts. Account Managers often oversee contract negotiations, manage account budgets, and strive to ensure client satisfaction to encourage repeat business.
What is the difference between Account Manager vs Customer Service Representative?
| Aspect | Account Manager | Customer Service Representative |
|---|---|---|
| Required Credentials | Relevant experience, sometimes certifications in sales or account management | High school diploma or equivalent, customer service training |
| Work Environment | Client-facing, sales-driven, often in office or client sites | Call centers, retail, or office settings, direct customer interaction |
| Employer & Industry Usage | Used in sales, marketing, and B2B industries | Common across retail, telecom, and service industries |
| Comparison Search Intent | Understanding roles in client management and sales | Customer support and service roles |
While both roles involve interacting with clients, Account Managers focus on maintaining and growing client accounts, often with sales responsibilities. Customer Service Representatives primarily handle customer inquiries and support. The roles differ in scope, with Account Managers having a strategic, relationship-building focus, whereas Customer Service Reps focus on resolving issues and providing assistance.
What other companies are hiring for Account Manager jobs?
What are the most popular jobs at Benchmark?
What are the most popular categories at Benchmark?
Full-time
Medical, Retirement, PTO
Posted 3 days ago
Job description
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Come experience our culture of CARE at The DoubleTree by Hilton Boston Logan Airport Chelsea!Our Hotel boasts 180 guest roomsand suites, over1,200 square feet of event spaceand two outlets including Pendulum Pub! The DoubleTree by Hilton Boston Logan Airport Chelseafeatures an ideal location, 2 miles from Boston Logan Airport across from the New England FBI Headquarters, 5 miles away from downtown Boston, and within walking distance of the MBTA Silver Line and commuter rail station. Find out today what a career at theDoubleTree by Hilton Boston Logan Airport Chelsea with Pyramid Hotel Group can mean for you!What you will have an opportunity to do:
Director of Sales (DOS)
DoubleTree by Hilton Boston Logan Airport Chelsea | Boston, MA
FullService Branded Hotel | Urban Market
Position Overview
The Director of Sales (DOS) is responsible for leading the overall sales strategy for the DoubleTree by Hilton Boston-Chelsea, a fullservice branded hotel serving the Greater Boston market. Reporting directly to the General Manager and working closely with Hilton's regional and brand sales leadership, this role is accountable for driving topline revenue performance across group, corporate transient, catering, and leisure segments. Located just minutes from downtown Boston and major demand generators, the hotel requires a strong, handson sales leader who understands how to compete in a dense, highcompression urban market. The DOS will play a critical role in strengthening account production, growing group base, and maximizing brand resources to increase overall market share.
This is a highly visible, handson leadership role and a key member of the hotel's leadership team. The Director of Sales balances strategic planning with active selling, team leadership, and close collaboration with Revenue Management. The ideal candidate brings proven experience in branded, fullservice urban hotels, with a strong track record of driving group and corporate business in competitive metropolitan markets. Success in this role requires analytical rigor, relationshipdriven selling, and the ability to lead performance in a fastpaced Boston lodging environment.
Responsibilities
- Lead and oversee all sales efforts for the hotel, with a strong focus on group, corporate transient, catering, and leisure demand.
- Develop and execute an annual Sales Business Plan aligned with hotel revenue objectives, brand initiatives, and ownership goals.
- Actively solicit new business through direct selling, prospecting, inbound and outbound sales efforts, site tours, client entertainment, tradeshows, and local market engagement.
- Build, manage, and grow key corporate, association, SMERF, and negotiated accounts, with an emphasis on repeat and basebuilding business.
- Partner closely with Revenue Management to align sales strategy with pricing, yield, and marketmix decisions that maximize profitability.
- Lead, coach, and mentor the sales team, establishing clear expectations, measurable goals, and accountability for performance.
- Collaborate with Hilton brand partners to ensure brandaligned sales strategies, participation in national and regional initiatives, and optimal use of brand tools.
- Develop and maintain strong relationships throughout the Greater Boston business community, including corporations, universities, medical institutions, government agencies, and destination partners.
- Deliver accurate forecasting, reporting, and performance analysis to the General Manager, ownership, and corporate leadership.
- Participate as a key member of the hotel's leadership team, contributing to overall strategy, culture, and commercial success.
What are we looking for?
- Bachelor's degree preferred in Hospitality Management, Business, Marketing, or a related field.
- Minimum of 5 years of progressive hotel sales experience, with at least 2 years in a senior sales leadership role (DOS or DOSM) at a fullservice branded hotel.
- Strong background driving group, corporate transient, and catering revenue within competitive urban or gateway markets; Boston or Northeast experience strongly preferred.
- Proven ability to build and manage strategic accounts while actively participating in direct selling efforts.
- Experience working within a major global hotel brand sales structure, with proficiency in branded CRM and sales systems (Hilton RMS/OnQ knowledge preferred).
- Highly collaborative, resultsoriented leader with excellent communication, presentation, and negotiation skills.
- Analytical thinker comfortable using data to inform strategy, forecasts, and market positioning.
- Highenergy professional who thrives in a performancedriven, fastpaced environment.
Compensation: Competitive salary $135,000 - $150,000 with comprehensive benefits and incentive plan.
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Compensation:
$135000-
$150000Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.