1872 Consulting
1872 Consulting

60 1872 Consulting Help Desk Analyst Jobs Hiring Near You

Help Desk Analyst

Chicago, IL

$21.25 - $28.75/hr

The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a ...

Help Desk Analyst - Overnight shift

Chicago, IL · On-site

$21.25 - $28.75/hr

Help Desk Analyst - 2 openings, both overnight shift Chicago, IL - hybrid onsite: 3 days/week onsite in the loop, 2 days work from home Overnight Shift Openings Shift 1: • Thursday 10 PM to Friday ...

Senior Service Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

Senior Service Desk Analyst Chicago, IL - 2 days WFH, 3 days in office Shift: Monday-Friday 1:00pm ... Requirements: * 3 years of experience with Service Desk or Help Desk Support * 3+ years of ...

Senior Data Engineer

$108K - $147K/yr

Job Summary : 1872 Consulting is seeking a Senior Data Engineer to lead the development of a ... data engineers, analysts, product managers, and customers to implement technical solutions to ...

Azure Data Architect (Dalas)

Dallas, TX · On-site

$63 - $81.25/hr

Job Summary : 1872 Consulting is a technology-driven organization focused on digital and data ... analytics, AI/ML, and digital modernization, with a strong focus on data modeling and Azure-based ...

Senior Data Engineer - 100% Remote

$108K - $147K/yr

Job Summary : 1872 Consulting is seeking a Senior Data Engineer to design systems that provide ... analytics and data science teams. Responsibilities : • Design systems that reliably and ...

Salesforce Developer

Chicago, IL · On-site

$57.25 - $75.75/hr

Job Summary : 1872 Consulting is seeking a Salesforce Development Engineer to join their ... point of escalation for Service Desk and NOC ticketing for advanced issue resolution.

Azure Solutions Architect

Dallas, TX · On-site

$62.75 - $82/hr

Job Summary : 1872 Consulting is a modern digital engineering partner that designs and delivers ... ceremonies, helping teams align on technical execution. • Mentor engineers and enforce ...

Service Desk Analyst

Chicago, IL · Hybrid

$21.25 - $28.75/hr

Service Desk Analyst - Location: Chicago Work Location : Hybrid Method - 3 days onsite/2 days WFH Salary: $100-130k (+ bonus + profit share) Reports to: Head of Infrastructure and Support Company ...

Service Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

The Service Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a ...

Help Desk Specialist Boston, MA - Onsite 3 days per week Role Summary: This position is a high ... This position will provide support to employees of the Firm's computer systems by analyzing and ...

Sr. Product Manager, Data Products

Boston, MA · On-site

$137K - $181K/yr

Job Summary : 1872 Consulting is seeking a Senior Product Manager for their Data Product function, who will lead a portfolio of data, analytics, and machine learning products. This role involves ...

next page

Showing results 1-20

1872 Consulting Jobs Information

What makes 1872 Consulting an attractive place to work?

1872 Consulting is a reputable management consulting firm that provides strategic advice to clients across various industries, leveraging its expertise to drive business growth and improvement. The company fosters a collaborative and innovative work environment, where employees can engage in dynamic projects, develop their skills, and work closely with experienced professionals. Joining 1872 Consulting offers opportunities for professional growth, skill development, and making a meaningful impact on clients' businesses, making it an attractive place to work for those seeking a challenging and rewarding career.
Infographic showing various Help Desk Analyst job openings at 1872 Consulting in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 59% Physical, 27% Hybrid, and 14% Remote job distribution.

Senior Help Desk Analyst

1872 Consulting

Fort George G Meade, MD • On-site

$22.75 - $31.25/hr

Full-time

Re-posted 23 days ago


Job description

 Senior Help Desk Analyst
Active TS/SCI Clearance w/full-scope Polygraph is required
SUMMARY
The Senior Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and IT concerns with the use of their strong technical knowledge of hardware and software. This person will work independently, and as part of a team, to deliver outstanding service and support.
RESPONSIBILTIES
  • Serves as the initial point of contact, globally for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods.
  • Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
  • Reads, writes, and implements standard operating procedures and technical documentation.
  • Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
  • Escalate calls, as necessary, to Level II and III IT staff, or authorized contractors, to resolve problems or fulfill requests according to established escalation procedures.
  • Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
 
REQUIREMENTS
  • 8+ years of experience as a Help Desk Analyst, Service Desk Analyst or a similar Technical Support role
  • Experience providing both Tier 1 and Tier 2 technical support 
  • Proficiency providing support to Microsoft Office applications
  • Outstanding verbal and written communication skills
  • TS/SCI with Polygraph Required
 
NICE TO HAVES
  • Linux system administration experience
  • Experience with Xacta
  • Experience configuring log shippers (Syslog, NxLog)
  • Knowledge of Linux commands to perform devops functions
  • Arcsight, Elasticsearch, Kibana, Splunk
 

1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014