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1872 Consulting
1872 Consulting

60 1872 Consulting Help Desk Analyst Jobs Hiring Near You

1872 Consulting

Help Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a ...

1872 Consulting

Office IT Manager

Washington, DC · On-site

$107K - $131K/yr

Job Summary : 1872 Consulting is a leading Government Services company seeking an Office IT Manager ... III Help Desk provider • Strong organizational management and problem-solving skills with ...

1872 Consulting

Messaging Admin

Chicago, IL · On-site

... analysis and remediation for escalated support incidents from company's help desk on Exchange ... 1872 Consulting is a recruitment and IT consulting company. Founded in 1872, the company is ...

1872 Consulting

Help Desk Analyst - Overnight shift

Chicago, IL · On-site

$21.25 - $28.75/hr

Help Desk Analyst - 2 openings, both overnight shift Chicago, IL - hybrid onsite: 3 days/week onsite in the loop, 2 days work from home Overnight Shift Openings Shift 1: • Thursday 10 PM to Friday ...

1872 Consulting

SQL Database Analyst

Chicago, IL · On-site

Job Summary : 1872 Consulting is seeking a SQL Database Analyst to help design, develop and maintain business process workflows. The role involves working with developers and the Operations group to ...

1872 Consulting

Senior Service Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

Senior Service Desk Analyst Chicago, IL - 2 days WFH, 3 days in office Shift: Monday-Friday 1:00pm ... Requirements: * 3 years of experience with Service Desk or Help Desk Support * 3+ years of ...

1872 Consulting

Business Data Analyst II

Job Summary : 1872 Consulting is a market leader in financial service advice to tech companies and investors, leveraging a valuable dataset in venture capital. The Business Data Analyst II will ...

1872 Consulting

Software Engineer - Analytics Focus

Job Summary : 1872 Consulting is a company focused on data management and analytics solutions. They are seeking a Software Engineer - Analytics Focus to join their team and help build their NextGen ...

1872 Consulting

Networks Analyst

Santa Monica, CA · On-site

Job Summary : 1872 Consulting is seeking an Information Systems Networks Analyst to work as part of ... Provide help with technical staff, including the diagnosing and troubleshooting of systems ...

1872 Consulting

Senior QA Analyst

Chicago, IL · On-site

Job Summary : 1872 Consulting is seeking a Senior QA Analyst to support and improve critical business and technology processes. The role involves managing QA test environments, executing test plans ...

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1872 Consulting Jobs Information

What makes 1872 Consulting an attractive place to work?

1872 Consulting is a reputable management consulting firm that provides strategic advice to clients across various industries, leveraging its expertise to drive business growth and improvement. The company fosters a collaborative and innovative work environment, where employees can engage in dynamic projects, develop their skills, and work closely with experienced professionals. Joining 1872 Consulting offers opportunities for professional growth, skill development, and making a meaningful impact on clients' businesses, making it an attractive place to work for those seeking a challenging and rewarding career.

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Infographic showing various Help Desk Analyst job openings at 1872 Consulting in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 78% Physical, 9% Hybrid, and 13% Remote job distribution.

Tier 1 Service Desk Analyst - Monday-Friday 11am-8am

Chicago, IL • On-site

1872 Consulting
IT Services • 11 - 50 employees
Learn more about 1872 Consultingexternal

$21.25 - $28.75/hr

Full-time

Re-posted 3 days ago

Job description

Job Summary:
1872 Consulting is seeking a Tier 1 Service Desk Analyst to provide high quality customer service interactions with the company's end user population. The role involves resolving a variety of IT concerns and requests, utilizing strong technical knowledge of hardware and software to deliver outstanding service and support.
Responsibilities:
• Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
• Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
• Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, basic configuration and troubleshooting of applications that are standard within our environment or otherwise approved for installation.
• Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
• Escalate calls, as necessary, to Level II and III IT staff, or authorized contractors, to resolve problems or fulfill requests according to established escalation procedures.
• Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
• Execute basic and routine systems administration tasks (e.g., password administration and print queue management).
• Utilize, create, and submit updates to Knowledgebase articles and share knowledge through other designated forums with Service Desk teammates.
• Assist with projects such hardware or software upgrades and on-boarding of large groups.
• Perform other duties as required.
Qualifications:
Required:
• 2+ years providing direct and exceptional user support in a high performance culture in a help desk or service desk environment (phone support, not desktop support)
• 2+ years of experience supporting Windows-based computers, including Microsoft Windows 10
• 2+ years of experience supporting Smartphones, e.g., iPhone, Android
• 2+ years of experience supporting Microsoft Office Applications
• Experience with Citrix or other remote access technologies
Preferred:
• Bachelor's Degree, ideally in an IT related field
• ITIL and Microsoft Office Application certifications
• Experience using and supporting: Adobe Acrobat
• Experience using and supporting: Avaya Telephony
• Experience using and supporting: Blackberry Work
• Experience using and supporting: Mac laptops/OS
• Deploying operating systems with SCCM
Company:
1872 Consulting is a recruitment and IT consulting company. Founded in 1872, the company is headquartered in Chicago, USA, with a team of 11-50 employees. The company is currently Early Stage.
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About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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