APPLIANCE SERVICE COORDINATOR

*****APPLIANCE SERVICE COORDINATER POSITION AVAILABLE*****

S&W Appliance Repair is Growing!!! We are seeking an Appliance Service Coordinator to Join our Team! You will be responsible for helping customers by providing scheduling, communication and support for service/sales with problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Your ability to work effectively under pressure is a must. This position is located in East Providence, RI

Requirements

• Proficient in use of a computer and related software (word, excel, etc.…).
• Strong written and verbal communication skills
• Strong problem-solving skills and be detailed oriented with a high level of accuracy
• Basic math skills
• Ability to perform duties with a sense of urgency, exceeding customer expectations
• Ability to work in a dynamic, fast paced service environment
• Flexible to work extended hours and a rotating Saturday schedule to meet customer needs

Essential Duties

• Answer phones and receive requests for service and sales
• Confirm with customer scheduling of work
• Handle the scheduling, routing and assigning of work to service technicians
• Opens and updates invoices, ensures all authorizations are obtains along with correct customer product info on orders as needed.
• Communicates with the customers, sales team and staff in a professional manner at all times
• Coordinates schedule and work order requests to ensure technicians route requirements are fulfilled.
• Review all service tickets to determine if status can be properly closed
• Perform other related duties as assigned by management

****Salary range is $35,000-$40,000 depending on experience.****