Customer Service Representative - Bilingual (Spanish speaker)

Our Mortgage Client needs Customer Services Representatives to work on a long term contract basis in Summerlin, NV. (Mon-Fri -8am-5pm) The ideal candidate will have a mortgage/banking/home loan background.

Responsible for handling customer inquiries/requests and for the timely completion of a variety of routine functions, while working to ensure customer satisfaction and retention through cross-selling products. Ensures that all loan servicing requirements are met as specified by the investor and regulatory agencies. Bilingual - Spanish speaker a plus!

Minimum starting rate is $17/hour, with the opportunity to make $20/hour within your first year!

Job Description

• Receive/service inbound calls from current customers
• Provide general account information to customers including, but not limited to, inquiries regarding payments, escrow, taxes, payoffs and loan documents
• Conduct preliminary or basic research in order to respond to routine inquiries
• Process customer payments via phone
• Cross sell products to existing customers
• Meet outlined production and quality standards
• Interact with other servicing departments to solution customer requests and resolve issues
• Request assistance for and/or escalate more complex issues to department senior associates or supervisors
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Ideal Candidate will have the following

• Skills & Abilities: (Include any required computer skills, regulatory knowledge, certifications, licenses, languages, etc.)
• Bilingual in English and Spanish preferred
• Personal computer knowledge, including proficiency in Word and Excel
• Detail oriented with good organizational and follow-through skills
• Strong negotiation skills with ability to effectively resolve problems and conflict and resolve problems effectively
• Must be a team player with strong attention to detail and able to work independently
• Ability to deliver timely and accurate information in a fast-paced environment
• Critical thinker with problem solving skills, mathematical skills and sound judgment
• Ability to make decisions independently within set policy and procedures
• Mortgage and/or financial services industry experience preferred