Customer Service Representative- Work From Home

Walmart eCommerce, Utah's Best of State 2019 winner needs you! We’re growing our Work from Home -Customer Service team with temp to perm opportunities!

Location: Draper, Utah (must live within 75 miles of our Draper Contact Center - no candidates considered outside of the state)

Perks and Benefits for our Work from Home- Customer Service Representatives:

• Working in the comfort of your own home!
• Stock purchase plan!
• Associate discounts
• Temp to Perm opportunity
• Full Benefit Package
• Paid training

Our Customer Service Representatives will...

• Resolve customer issues through multiple channels by responding to tier 2 queries
• Research issues as necessary and provide resolution
• Support and advise entry-level contact center agents by responding to escalated queries
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
• Support the collection of feedback from customers by gathering and recording customer satisfaction survey ratings
• Determine customer needs and business priorities; coordinate and execute on work assignments; provide advice, feedback, and support to ensure timelines and work quality are achieved; and model and help others with how to adapt to change or new challenges.
• Must have high speed internet connection (20 download and 10 upload at a minimum) a speedtest will be requested

Our Customer Service Representative Background...

• You are a strong believer in helping our customers with a positive and happy attitude.
• You are adaptable and work well under pressure.
• You are a great communicator.
• You are comfortable navigating multiple systems.
• You are resourceful.
• You have access to high-speed internet and a distraction free home office environment.

Minimum Qualifications:

• 1 year's experience with basic computer processing/data entry software OR 6 month's experience in retail operations, contact center operations, or a related area.

Schedule:

• We are recruiting for 8-hour shifts with start times ranging from 7am-3:00pm
• Must be able to work a weekend day.
• Training will be conducted virtually/remotely

Pay & Benefits:

• $15 per hour starting wage
• Access to Walmart's medical, dental, and vision plans at 90 days of continuous employment
• Accrued PTO at 90 days of continuous employment

Apply Here: https://walmart.wd5.myworkdayjobs.com/WalmartExternal/job/US-UT-DRAPER-Home-Office-Jet-Call-Center/Customer-Resolution-Specialist--Work-from-Home_R-190200