Customer Service Representative | Call Center

WESTLAKE WARRIOR | Customer Service Representative

Westlake Financial Services is looking for a Customer Service Associate that is able to:

• Handle inbound calls from Westlake Customers while ensuring high level of service

• Answer customer questions and concerns

• Interact with other departments and management to troubleshoot questions or concerns posed by customers

• Able to deal with challenging situations patiently while seeking solutions

• Able to multitask and work independently in a fast paced environment.

OTHER RESPONSIBILITIES

• Handle high volume of inbound calls.
• Provide customers with accurate account information.
• Transfer calls to appropriate department or staff.
• Identify, research, and resolve customer's concerns.
• Take payments, make suitable arrangements and offer solutions.
• Document all accounts thoroughly.
• Communicate professionally with internal and external customers.
• Cross-sell products and services when applicable.
• Other duties as assigned.

REQUIREMENTS

• High School Diploma Required.
• Good communication, listening and problem solving skills.
• Basic to intermediate computer knowledge.
• Reliable attendance.
• Proper grammar and email etiquette.
• Type a minimum of 35 WPM.
• Ability to work under time constraints and daily deadlines.
• Good interpersonal skills and team work awareness.
• Bi-lingual (Spanish) is preferred.

ACKNOWLEDGMENTS

We provide Equal Employment Opportunities (EEO) to all Team Members (employees) and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our Team Members (employees) to perform their job duties may result in discipline up to and including discharge.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws; including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.