What Is an Order Processor and How to Become One

By ZipRecruiter Marketplace Research Team

An order processor processes orders from customers or clients. People in this career are a customer-facing part of distribution and shipping operations for a company. Job duties often include getting the orders online, over the phone, or through other channels then transferring the order to the relevant department for filling. Job duties may also involve helping clients who are having trouble picking the correct items for their needs. An order processor is responsible for making sure that the order information is accurate before transmitting it to the filling department.

The duties of an order processor include processing orders for a business or government agency. Your responsibilities often include data entry, customer service, tracking orders, and ensuring the customer gets the proper item. You need computer proficiency, filing and telephone experience, and organizational skills. The qualifications to work in this field typically include a high school diploma or GED certificate. You receive training on the employer’s protocols and the type of order processing system they use on the job. Those who have some experience in clerical work or customer service can often transfer these skills to order processing.

Job Summary

We have an immediate opening for an Order Processor. In this role, you will review orders, input them into our shipment system, and process the orders to ensure the shipment is fulfilled properly and delivered on time. You will collaborate with carriers to coordinate pick-up and delivery, monitor delivery dates, keep track of inventory levels, and order more supplies when necessary. You will also communicate daily with our sales team to update them on the status of client orders.

Duties and Responsibilities

• Review daily shipment log
• Input orders into company system
• Create shipping paperwork for outbound deliveries
• Track shipments and update master list
• Handle any issues or discrepancies with shipments
• Communicate delivery updates with sales team
• Monitor inventory and order more supplies when necessary

Requirements and Qualifications

• High school diploma or equivalent
• 2+ years of shipping or logistics experience (preferred)
• Proficient with Microsoft Office, especially Word and Excel
• Data entry experience
• Excellent communication and organizational skills
• Flexible schedule