What Is an Operations Processor 2 and How to Become One

By ZipRecruiter Marketplace Research Team

An operations processor monitors and reconciles customer accounts for a financial institution. As an operations processor, your responsibilities are to analyze internal activities on customer accounts, such as payments, transfers, and other transactions, and flag any suspicious activity that could indicate fraud or money laundering. Your job duties include handling account review, account reconciliation, transfer requests, and transaction verification. If you work in a corporate office setting, much of your work will be independent at your computer terminal. In a retail branch setting, you may assist bank tellers when customers have questions or problems about their internal account activity.

The minimum qualifications to become an operations processor are a high school diploma or GED certificate and prior experience in customer service and the financial industry. You must have excellent communication and interpersonal skills to interact effectively with a variety of people, including colleagues and customers. Computer proficiency and experience with financial software, along with organizational skills and attention to detail, are also beneficial. You can find operations processor jobs at the corporate headquarters of financial institutions as well as at retail bank branches.