About seoClarity
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Chicago, IL, US
Year founded
2007
$55K - $60K/yr
Full-time
Posted 20 days ago
Job description
The way the world finds information is undergoing its biggest shift in 20 years. It used to be simple: you typed a word into a search engine and clicked a link. Today, discovery is fragmented. People get answers from AI Overviews, chatbots, and voice assistants just as often as they use traditional search results.
At seoClarity, we’ve built a technology that keeps the world’s largest brands visible in this new reality.
We see a merger of SEO and AI Search (AEO) and built our platform to ensure that a brand’s information is retrieved, synthesized, and trusted by both humans and AI agents.
The Technical Client Success Associate is an entry-level role designed for recent graduates or early-career professionals who are eager to build a career at the intersection of technology, SEO, AEO and enterprise client success. This is a structured learning role — you will be immersed in the day-to-day work of our senior Technical Client Success Managers, gaining hands-on exposure to the full client lifecycle across our SEO Automation platform.
Learning & Shadowing
- Shadow senior TCSMs on live client calls, onboarding sessions, platform demos, and quarterly business reviews
- Observe how TCSMs diagnose technical platform issues, escalate internally, and communicate resolutions to clients
- Attend cross-functional team meetings with Product, Technical Services, Sales, and Professional Services to understand each team's role in client success
- Participate in a structured onboarding curriculum covering the seoClarity platform, SEO fundamentals, and our client success methodology
Supporting Senior TCSMs
- Assist with preparation of client-facing materials including presentations, training guides, and health check reports
- Help maintain accurate client records, activity logs, and task tracking across CRM and project management tools
- Support data analysis projects using Excel and Google Analytics, creating custom reports for enterprise clients
- Contribute to email campaigns, client surveys, and relationship-nurturing outreach under TCSM guidance
- Review client requests and work with TCSMs in setting up Technical Optimizations and Split Tests for clients in the seoClarity platform
Building Platform & Technical Knowledge
- Develop deep familiarity with the seoClarity SEO Automation platform through self-directed study and structured training
- Learn to articulate platform functionality, technical concepts, and implementation best practices to both technical and non-technical audiences
- Assist with configuration and setup tasks for new and existing client implementations
Requirements
- 4-year BA/BS degree (any discipline; Marketing, Business, Communications, or Computer Science preferred
- Excellent written and verbal communication skills — you can explain complex ideas clearly and confidently
- Proficiency in Microsoft Office Suite, with solid Excel skills (formulas, pivot tables, data formatting)
- Comfortable presenting or speaking in front of an audience
- Strong organizational skills and a high attention to detail
- Genuine curiosity about technology, digital marketing, and how search engines work
- Basic Understanding of HTML
Preferred
- Internship or project experience in marketing, customer success, account management, or a tech-related field
- Exposure to analytics tools (Google Analytics, Adobe Analytics, or similar)
- Familiarity with SEO concepts or content optimization
Benefits
At seoClarity, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts, and perspectives lead to more creative problem-solving, better outcomes and a stronger organization. seoClarity is proud to be an equal opportunity employer. We believe all our colleagues share in this commitment to fostering an environment that supports, inspires, and respects all individuals. We seek to recruit, develop, and retain the most talented individuals from all social classes, who also share our beliefs.
At seoClarity, employment is based solely on an individual’s merits and qualifications related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Client Technical Support Associate?
A: To succeed as a Client Technical Support Associate, key technical skills include proficiency in software applications, operating systems, and hardware troubleshooting, as well as knowledge of networking fundamentals and data security protocols. Essential soft skills include excellent communication and problem-solving abilities, empathy, and patience, allowing the associate to effectively interact with clients, diagnose complex issues, and provide clear solutions. By combining these technical and soft skills, a Client Technical Support Associate can deliver high-quality support, build strong client relationships, and lay a strong foundation for career growth and advancement in the technical support field.
Q: What is the career path for a Client Technical Support Associate?
A: A Client Technical Support Associate typically starts as an entry-level role, providing technical assistance to customers via phone, email, or chat, and progresses to mid-level roles such as Technical Support Specialist or Senior Technical Support Specialist, where they handle more complex issues and lead smaller teams. As they gain experience, they can move into senior roles like Technical Support Team Lead or Technical Support Manager, overseeing larger teams and implementing process improvements. With further development, they may transition into specialized roles like Technical Account Manager, Solutions Engineer, or even move into product development or sales, leveraging their technical expertise and customer-facing experience.
