Reservationist

Join Wolfgang Puck's flagship restaurant, Spago Beverly Hills, in providing high quality service to our guests in a warm, accommodating and professional manner. We are seeking talented Reservationists to join the team! This role is essential in setting the stage for a memorable dining experience.

Job Summary:The Reservationist's primary function is to field all phone calls and walk up reservation inquiries and managing the reservations through the Open Table system. The level of service must be consistent with established "Wolfgang Puck Fine Dining Group" standards. The position also requires the employee to provide guests with accurate information regarding the restaurant and its operations.

Essential Job Functions: Handle all telephone, email, internet and in person reservations and inputting into Open Table accurately To maximize revenue by converting inquiries, recognizing business prospects and taking every opportunity to upsell and promote Promote and maintain the highest level of customer service to all guests while staying alert to their needs Answer incoming telephone and email inquiries in a timely and professional manner Review reservations daily and adjust and or confirm reservations for the restaurant Maintain knowledge of menu, including daily specials Maintain current information on all general activities of the restaurant Be knowledgeable with regards to operating hours of the restaurant and any promotion/events Performs other job-related duties as assigned Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:High School Diploma or general education degree (GED) Required Experience: Minimum 2 years experience as a Reservationist in fine dining food and beverage industry Minimum 1 year Open Table experience Ability to handle high-volume phone calls Working knowledge of computer applications and systems Knowledge, Skills, & Abilities: Excellent guest service and hospitality skills Self-motivated with excellent organizational skills and attention to detail Excellent English communication skills (verbal & written) Must be effective at listening, understanding guest needs and clarifying concerns and issues raised by guests Ability to be flexible and to perform multiple tasks effectively Friendly, open disposition and professional presentation Open availability; must be able to work evenings, weekends and holidays Physical Requirements: While performing the duties of this job, the employee is regularlyrequired to stand for extended periods of time, twist at the neck and trunk,bend at the waist and stoop, kneel, crouch, or crawl. The employee isoccasionally required to reach with hands and arms, reach overhead, aboveshoulders and horizontally. Employees will use hands to handle objects andtools, and operate service equipment.

The employee must regularly lift and/ormove up to 25 pounds and occasionally lift and/or move up to 40-pound objects.Vision abilities required by this job include close vision, color vision,peripheral vision, depth perception, and the ability to adjust focus. Employeesmay use vision to monitor food quality and quantity and may also order supplies,etc. Work Conditions: May requireevening and weekend hours.

Whileperforming the duties of this job, the employee generally works in an indoorfront of restaurant and kitchen environment with exposure to heat from ovens,hot foods and steamers and cleaning chemicals, fumes, equipment, and metalobjects. You will usually be based indoors, splitting your time between thefront of the restaurant and the kitchen.The noise level in the work environment is usually moderate but may beloud dependent on specific work site and/or equipment operation. The physicaldemands and work environment characteristics described here are representativeof those that must be met by an employee to successfully perform the essentialfunctions of this job.

Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. Thisjob description should not be interpreted as all-inclusive; it is intended toidentify major responsibilities and requirements of the job. The employee inthis position may be requested to perform other job-related tasks andresponsibilities than those stated above.

Wolfgang Puck Group is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. In compliance with the Drug-Free Workplace Act of 1988, Wolfgang Puck Group is a drug-free workplace.